We decided to stop off in Bath on our way to Pembrokeshire so I had booked this hotel a few weeks back. It is nicely tucked away and pretty central for the city. 4 minute walk to the Roman baths and about 15-20 mins to the botanical gardens, crescent etc and close to the river walks also. You can fit a lot in during one day due to the great location of the hotel. Staff were great and there are some other good facilities in the building, eg restaurant, working areas, bar and lounge. Rooms are a reasonable size, comfortable and have what you need. Only thing I would change is the pillow size, they should provide the big one they already do as well as a smaller thinner one, it was too big for me and not great for the neck! That’s the only thing I could fault so it did pretty well! I gave it 8 instead of 9 mainly because it doesn’t have a gym or pool etc which I knew anyway but that’s what would have made it stand out even more than it already did. The price I thought was fantastic considering how central it was and how nice the accommodation is.

The customer service was very good, they were kind and accommodating. Our room was very cold, so I asked for an extra heater which they willingly sourced for us. I also needed regular ice packs, which they were happy to put in their freezer for me. As I was on crutches, i emailed in advance and they kindly ensured I was on just the first floor so I didn't have to climb up and down too many stairs. Very grateful! Breakfast was nice and was a perk with it being included as a booking.com genius extra. It could be improved by having some ham and cheese included in the continental. Really central location which made it very easy for us to walk around the city and enjoy all the things we wanted to see and do.

As mentioned, the room was very cold, I think it's perhaps just the nature of the building? And we didn't seem to then be able to open our windows in the morning to let some fresh air in, not too much of an issue in the winter though. The internal walls are also very thin, so you can hear conversations and footsteps of people coming and going, but didn't cause us too much of an issue. The hotel put disposable earplugs in the room for anyone who wanted them.

Best hotel we've stayed in for years every aspect of our stay outstanding. Location central with great pub and cafe opposite and everything close by. Less than 5 mins to Roman Baths. Staff so friendly yet professional Cleanliness perfect. Decor is amazing whoever is their interior designer to be commented it works well. Our bedroom so wonderfully decorated with all facilities coffee machine tea coffee etc and fresh water supplied. Breakfast essential with individual attention. We will definitely return

Everything was outstanding no faults at all

Perfect central location, wonderful breakfast options, great value, exceptional, extra helpful & friendly staff, fun room decor, fabulous communications and super comfy in a historic building.

Spacious bathroom but a little dated compared to superior room, peeling paint & some mould in shower grout, window condensation, broken blind and overlooked by buildings opposite. In a front room so aware of outside noise as bars nearby but it is a characterful old building in a city centre location, so not surprising. Staircases showing wear and a little hard on the eye! Personal colour preference. :) Otherwise would have given 9.

LOVED the hottub, staff were friendly and helpful. Great location, very close to the main town/Roman Baths etc. The staff really went the extra mile to facilitate a good experience for my partners birthday and really made it special. We were able to store our baggage before checkout and after checkout which was really helpful. The room was warm, clean and very spacious. The breakfast was fantastic, lots of options available including dairy free, the breakfast staff were attentive.

When I arrived it took about 5-10 minutes for anyone to come to reception, which would've been fine if I wasn't on a tight schedule. The hotel is mostly lovely but a little run down in places.

Location is perfect and just a 3-4 min walk from Charlotte Street Car Park. Is walking distance from all the great attractions, restaurants, hotels, etc. Room is sized perfectly for one or two people and the breakfast options are good (though I would personally recommend going literally 10 metres away from the entrance to Wild Cafe who have AMAZING breakfast options).

Very minor point, which is made clear before booking so not at all the fault of the hotel, but the rooms at the top are only accessible by stairs so it works fine with me but I can imagine may be a bit tedious if you have mobility issues or a lot of luggage. But this also comes with the benefit of some gorgeous views so it's more than worth it for me.

Location ideal, only a few mins walk to various places of interest. Room spacious, bathroom clean and functional. Staff friendly and competent. Breakfast options are plentiful and quite tasty. Fan in room to keep us cool. Reasonably quiet also, we were afraid of possible noise from the street outside as there was a pub and a gin bar on either side of the hotel, but there was very little noise as it turned out.

The only thing for people to remember about this premises is that the building is old, and as a result, there is no lift. We were on the second floor and had to go up the stairs, which were a little tight. No problem for us, but for older people, it may be somewhat difficult

The hotel is in a fantastic location, right in the heart of Bath, and on a cute street with small bars and an old pub. The rooms were suitably sized, though not large. The bathroom was high quality and the shower had good water pressure and temperature. The bed was comfortable too. Our room featured a dresser and a luggage rack that were both useful additions. The hotel has a bar downstairs, though it didn't seem to be manned. The decor of the hotel is very inviting, typical British fare, living up to the boutique name, but not in a tacky way. We have to say it was a great hotel that was very comfortable, perfectly situated at Bath's heart.

The room was not the largest, though you are working within the constraints of Baths very old and historic buildings! An unexpected factor was the loud chorus of seagulls by our window from the early hours. For a light sleeper they might be too loud.

Amazing location with a great pub and food across the street and another cafe the other direction. Walkable to the Baths, Abbey, Circus and the Royal Crescent (and more). Super friendly staff that were also very helpful. The location is so central that there can be some noise from the street below, but it was never really late. (I slept with the window open, so I may have heard more than most, but it was never bad)

The hotel itself is ADORABLE, and the location is absolutely perfect! Everything is decorated so beautifully and caringly with attention to detail. And the staff were all lovely and kind.

For my first night, the room the put me in (though BEAUTIFUL) could only be accessed by a winding stair, and then the toilet was not in the room but another flight of stairs, although the most FASCINATING toilet steeped in history I've ever seen! Very cool! Unfortunately I have a very bad knee so this was very hard for me. BUT the WONDERFUL staff moved me the next night. So, if you have mobility issues, best mention it at booking.