The hotel is in an excellent location, close to all the main sites and the town centre. It is an impressive building, with great architecture. Staff are all very friendly and welcoming. Thank you for a lovely stay. Bedrooms are large and airy.

The hotel is undergoing a very large renovation project, involving the buildings on either side of the current hotel. There is a lot of noise from this work starting in the early morning. We felt it would have been polite to let guests know this work is on going. Also the website says there is no parking available, when there is a decent size car park available. We booked in nearby Charlotte St, which is fine, but it would have been more convenient to use the hotel car park. Shower didn't fully work, and the air conditioning was a bit hit and miss. But none of this spoilt our stay.

- It's a beautiful hotel located in the centre of Bath, so all the sights are within easy walking distance. - The room we stayed in was new, very spacious, and spotlessly clean. The shower was excellent with perfect water pressure, and the bed was so comfortable I didn’t want to get out of it in the morning. - Even though our room was on the ground floor and we worried it might be noisy at night, it wasn’t at all — the soundproofing is clearly very good. - We really appreciated the complimentary drinks in the fridge and the welcoming glass of bubbles each — such a thoughtful touch! - The staff were professional, friendly, and genuinely kind. - We only booked the hotel two weeks before the trip and didn’t expect it to be THAT good! Honestly, it’s one of the best hotels I’ve ever stayed in.

I honestly can't think of anything bad to say about the hotel! There was some construction taking place there at the time but we weren't bothered by it. We did have to use a parking located nearby but it was a reasonable price and a 5-minute walk from the hotel.

Final phase of renovation is underway, but you would never know as a guest - all live work is well hidden away and the hotel operates exceptionally well inn the areas already refurbished. Looking forward to returning when it is all open!

Not much we didn't like! The bedroom wasn't massive but was plenty big enough. I would prefer a walk-in shower (rather than one over the shower), but, again, not a huge problem! Other room types may well be larger, with walk in showers (we had a standard double). Not the hotels fault, but if booking via booking.com, and you want to take a dog, ensure you contact the hotel directly to confirm this - our request was not passed onto the hotel but, thankfully, they were still ok to accommodate us.

Still undergoing major revamp. Bed very large/comfortable. Now have coffee machine in room and complimentary minibar. Staff hare very helpful and friendly.

No lift currently due to renovations. Not impressed by new restaurant… menu is uninspired and expensive. Often used to eat bar snacks at the hotel pre-theatre and these were excellent (especially fish gujons and ice cream desert) - these have been replaced with scaled down options from the new restaurant menu??? Can’t honestly see the new restaurant being a success without a major rethink especially with such a good choice of food venues within a short walk. I stay at this hotel regularly (it’s my favourite in Bath) but I can’t imagine I’ll be eating there in the future).

The staff were very friendly and attentive. I was aided with my luggage, and asked a lot of questions both prior to arrival and during my stay. Nothing was too mucj effort. I chose this hotel as I am not from the area and was getting married at the Bath Guildhall. When my daughter and I arrived, there was a plate of sweet treats with congratulations’ written in chocolate across the plate. They had left a bottle of prosecco, and several soft drinks in the fridge. My dog was provided with a blanket and bowls. I was allowed to leave my luggage in the room to get married, and collect it afterwards.

Parking is an issue. It does state on the website to park at the Charlotte street car park, it just means you need to walk with your bags. The lift does not work, but the porters are more than happy to take your bags to your room for you. If you have mobility issues I would state this at or prior to check in.

My second stay at this hotel and I recommended it to American friends as I knew the close proximity to the areas we were visiting. Lovely bed and rooms as before.

Sadly there were renovations happening which was not a problem as it only affected the lift on our bedroom floor. We had to get out the floor below and walk up or down a level. On the last day we were unaware the lift had been boarded off on the level below also so had to use the stairs all the way. Not too much of a problem for the rest of the group but one person had had knee and hip surgery so it was difficult for her. I had informed the hotel we needed an accessible room which was provided but just difficult to access via stairs! I would still stay at this hotel again next time I am in Bath.

The staff at the Francis were MARVELLOUS in calming me down, the room was beautiful, breakfast was excellent but as a stay ity was less enjoyable than planned. The refurbishment process is being managed as well as could be imagined but I was fed up that there were restrictions which were hidden from me, not by the hotel but by Booking.com

The hotel is midway thru a massive refurbishment and the two facilities for which I had chosen it (from a number of hotels in Bath with which I am familiar over a long period of time and many visits) were not available, despite my having questioned Booking.com about it: The car park is closed to guests, and the square opposite was occupied by a hap[py but noisy bowls festival which locked the square at night meaning that I could not exercise my assistance dog. Both facilities were important and I was misinformed about them.

Brilliant porterage and reception staff very helpful in explaining the interim arrangements during the ongoing refurbishment. The new look is reflected in every room visited with tasteful decor and furniture all of a high quality. The new restaurant and bar areas are really appealing and relaxing.

Everything being done to ensure that guests are inconvenienced as little as practicable by the work in progress. The standard being set is high and we had no complaints at all. The new Francis will appeal to most visitors and is a credit to the staff and contractors. .

Although the hotel was undergoing renovation it did not really affect us. As it was my husbands birthday we were upgraded, were offered a bottle of prosecco and there were some birthday chocolates in the room. All the staff were extremely friendly and helpful. The bed was very comfortable but a little squeaky. Coffee making facilities and the little fridge were also much appreciated. Every morning we were quite late for breakfast but the cooked breakfast was still as fresh as it could be and lovely!! The location is perfect and we would definitely recommend this hotel.

The bed was very comfortable but would have been perfect if it had not been squeaky.

Great location, right in the centre and with a view of the square. Lovely design and comfortable bed. Lovely toiletries in the stylish bathroom. Small details in the room made it special, like a GHD hairdryer and a dualit kettle. The minibar was stocked with good complimentary refreshments. The staff were very friendly and helpful, even offering to bring up my backpack as there is no lift in service. I was expecting to drop off my bag and go wandering, and was very pleasantly surprised to find that I could check in early for free as my room was ready.