Reception staff were all very helpful

The pillows were too hard

Breakfast was good, with hot and cold selections. Vegetarian options available.

Parking not available on site, but only a short 3 minute walk away.

On the positive side, it’s a new establishment with stylish decor. It’s also well located, in a renovated area just a few minutes from Temple Meads railway station and Castle Park. The mattress is comfortable, and the duvet is cozy. We had no noise issues (we asked to be moved to the side opposite the road). And It also has a decent gym with the essentials.

That said, our room wasn’t particularly spacious, nor was the storage space—or the bed, for that matter. But perhaps the worst thing for me was the fact that the windows couldn’t be opened, meaning there was no way to ventilate the room. Add to that the carpet and the dreadful air heating system, and you have the perfect recipe for spending the night sneezing—at least if you’re allergic to dust mites like I am. Lastly, the hotel doesn’t go out of its way with small touches. There is no coffee maker in the room (though complimentary instant coffee, tea, and creamer are provided). And if you forget something like a toothbrush, you’ll have to buy it

It was very quiet and peaceful, and conveniently close to the train station. We liked all the amenities, and the staff were very friendly and polite. Despite one drawback (AC), we slept very well and had a great time.

The only drawback was the design of the air conditioning—it blows directly onto the bed, which was a bit uncomfortable. Since the windows couldn’t be opened due to noise insulation, we had to move the mattress onto the floor, as far away from the AC as possible. Despite that, we slept well and had a great time.

Conveniently located just 10 minutes from the city center and shopping district, the hotel offers a peaceful retreat despite its proximity to a major road. The room was impeccably clean, with exceptionally comfortable beds that ensured a peaceful night. The check-in and check-out process was smooth and conducted by friendly staff. Additionally, the room was well equipped with all the amenities needed for a comfortable visit.

With a double and a single bed fitted into the room, the space felt a bit cramped, especially as we were traveling with two large suitcases. However, since our stay was only for one night, this wasn’t a significant inconvenience. We also parked at the nearest car park, but upon check-out, we had just 15 minutes to reach our car, load our suitcases and pay the parking fees to benefit from the discount. Felt slightly rushed!

Hotel is very welcoming and staff helpful. It is away from main centre so is quiet at night, although you do need to walk a little while to get into the main centre. Bedrooms were very comfortable and warm. Great size TV, tea tray and some free goodies ( soft drinks and chocolate). Bathroom was clean, great towels and super shower.

Although there was plenty of choice at breakfast some of the hot items sitting in the warming trays were over cooked. Perhaps too many items cooked at once to be left sitting on trays and under lights. I had a croissant that was very heavy and hard around the edges, I think because of the lights over them. The 2nd morning lots of cold items hadn't been replenished, no greek yoghurt, the fresh fruit salad bowl only had a few pieces in the bottom of the bowl. Then the bowl of berries was empty. Either someone isn't really keeping a look out for replenishment required or its taking too long to get the items out.

Not only I liked, but LOVED everything about this hotel! The attention to detail in every aspect - from practicality, cleanliness and comfort, or customer service quality to aesthetics, decor, fittings and style -, is exceptional. I rarely get so enthusiastic about a hotel, but Leonardo City in Bristol surely impressed me! On my very short stay (just one night in December 2024), I found the hotel to be immaculate and very well presented. Every little "touch" seems well thought through. What I appreciated: • the location in the city center, and not far from the train station • the bed was a dream to sleep in - very fresh linen, supremely comfortable mattress • floor to ceiling curtains that allow for total "blackout" • very good sound insulation • fully room-customisable air conditioning/ heating system • Iron and ironing board in the wardrobe • ergonomical and silent fridge, safety box and the well stocked tea& coffee 'kettle station' • the multi-angle bedside lamps • the comfortable armchair and table for laptop etc. work • the generous number of electric sockets throughout the room • the spacious room and bathroom • the generous shower space • the superb cleanliness everywhere in the hotel • the buffet breakfast's delicious, diverse and high quality menu offerings • the service with a smile from all members of staff Needless to say, if/ when the need arises, I'll return to this wonderful hotel without hesitation.

I am quite a fussy traveller, but frankly there is nothing I can think of that I didn't like at Leonardo's in Bristol! These guys know what they're doing! ;-) Thank you for this experience, keep up the great work!

Very comfortable bed, clean and spacious room, the fact that they had an iron, ironing table and hair drier in the room won us totally. Very silent at night even though it is close to a big street, but it seems to have good isolation. We had breakfast there also, even if it is not an opulent breakfast, it has just enough variety and everything they serve is good quality, i liked in particular the overnight oats & the lemonades (especially the rhubarb ones) and the breads. They serve: eggs, omelet, charcuterie, sausages, veggies, various types of breads (very good), bagels, fruits, sweets such as jams, muffins and pastry.

A pair of slippers and some sponge to clean the shoes would have been nice to have in the room. The hotel is not in the center, but close enough though to get there quickly and be still away from the hustle and the noise.

The staff greeting us at the front desk were extremely friendly and welcoming. We arrived early and only 1 of the 2 rooms booked were available at the time. They allowed us to check in early into the first room so the group could drop our bags off which was a massive help. The rooms were clean and tidy and clearly kept to an exceptional standard. The beds were super comfy as well as the pillows. My goodness, if you could please let me know what pillows you use so I can get some for myself as they were the comfiest pillows I've slept on in a long while! The location was perfect for us and really central with short walks to most of the main places in bristol! We only stayed one night, but between 4 and in the centre of Bristol, I thought it was great value for the quality of the hotel. I would 100% book again when I return to bristol.

Genuinely nothing i didn't like about the place.

I didn’t get her name, but the girl who checked us in on the 2nd of May around 10pm was great. The process was flawless from top to bottom and she was really friendly and professional. We had asked for a quiet room and though I was anxious beforehand because it was on a first come first served basis, we were really happy with the room we got. It was indeed quiet. We loved how eco friendly and clean the hotel was. The location was good too. Our room was spacious and comfy.

I found the bed really comfortable, but my husband found it too hard and didn’t sleep well. It would have been nice for there to be conditioner (for your hair) in the bathroom.