The location Clean Ice machine in the lobby The staff at the reception are pleasant and quick.

Housekeeping knocks at 9:30 in the morning. Doesnt look too happy if you request for another half hour. The last 25-30 steps to the hotel are accessible only by foot. There are also about 10 steps to the lobby. It was fine for us but it may be a problem for some people with mobility issues. Just wanted to highlight that, incase it is helpful to other travellers. Besides this, the hotel is clean. More like a business hotel. Staff at the reception are prompt. Food at the restaurant was average.

I liked the staff who always smiled. I like that I requested an accessible room and got one. The hotel was clean.

My main issue was the absence of a fridge for an 11 night stay.. I was in a deluxe room recovering from surgery so was unable to go out for a few days. I asked two members of the team if it was possible to get a fridge as I had medication and water and food items that required to be chilled. I wasn't fit to get to the bar and get ice ,which was suggested by the staff. The other thing that bothered me was the room location. It was very dark and the only view from the window was into the multi story carpark adjacent to the building . Not a pretty sight for 11 nights.

The location is excellent, and the hotel is lovely, clean, and comfortable. Good value for money, I am overall happy with my choice in staying here and would consider returning.

Some of the room features and facilities aren't great. We were first put into a room on the 2nd floor, which didn't have an outside window and instead looked out over the restaurant. If you're going to be given a window out intobIndoor lighting and no fresh air, it should be notified and probably cheaper as it's not desirable in a room. After making a complaint and moving to a new room, the condition of the room was slightly in disrepair and had a smashed sink. The rooms have a small double and a single, which is an odd choice in place of a bigger bed. At least if it's a bit of a squeeze, you can jump into the spare bed. Otherwise, it was comfortable and clean.

The whole hotel was absolutely beautiful. The decore the location and everything was just perfect.

Even bar staff. Well two of them. Reception staff and bar staff let you down (evening staff) First lot of drinks lovely staff. Giving a 1 rating for this. Waiting for 10mins second occasion on 12/8/25 at the bar. No one there. Reception man said "she will be 5mins" Came to the bar, rude, very little English told me "bar closed, can't serve these drinks" And walked off. My husband asked why not and she ignored him too. I went to the reception and asked them both "why can't you serve these drinks, and make me wait a total of 15mins if we can't have another drink" '. If you have turned off the draft, then say you can't serve spirits what can you serve". Their reply "wine or bottle beer"!!!! If that's the case you need to add a sign on the bar!!!

Very comfortable and stylish bedroom, absolutely spotless, linen on bed changed frequently. The foyer and bar area of hotel very attractive and spacious. Always someone on hand at reception and in the bar. Staff all friendly and helpful. Lifts came quickly and worked unlike in some hotels I've stayed in. Quiet at night, we slept very well. We had one restaurant evening meal and one lunchtine bar meal, both were delicious. We had a slightly long wait for our lunch as the chef hadn't realised the order was there, this was more than made up for by the complementary fries that arrived completely unexpectedly. Location of hotel is exceptionally convenient for exploring Bristol.

Nothing!

Great located and clean hotel. Quiet room with a modern bathroom and a very comfortable bed. The gym was good equipment with dumbbells, 2 benches, fitness and medicin balls, and different cardio machines. I would stay here again.

The room didn't have coffee or tea items , nor a fridge.

The staff were excellent & very helpful to answer any questions . Hotel in a side road close to central location so it was walking distance to many of the tourist sites and transport facilities. Quiet at night . Breakfast - Buffet Great choice . Eggs & Porridge to order. Both delicious . Bedroom - Bed & pillows so comfortable. Room spacious & clean . Large Bathroom with shower no bath . Great power shower. Luggage stored as checkin at 3 checkout was at 11 . We arrived earlier and left later. Restaurant & Bar The hotel & bedrooms were very clean.

No fridge in room . We were informed only ‘executive ‘rooms had this facility! No air conditioning in room .

The property was comfortable and clean. The staff was friendly and helpful. The hotel is about ten minutes (on foot) to London City Airport and VERY easily walked.

The location apart from the vicinity to the airport is a little bleak.

The location was great - a stone's throw away from Cabot Circus and also waterway where it was nice to take walks and jogs. I also loved that the room was big and spacious. A plus is also that the hotel is in a heritage/old building, but the rooms and toilets have been renovated to be modern.

It was a pity that my room did not have a window that looked outside. The only window I had in my room unfortunately looked into the hotel's lobby area. This meant that I did not have any idea what the weather outdoors really was. The room would have been perfect for me if the window faced into the outdoors.

Property is located very conveniently; close to all the major attractions/shopping/bus station/train station - this was my second time there to meet my son, who studied at University of Bristol. Front desk staff has always been 1) friendly; 2) understanding; and 3) accommodating/going out of their way to help. Restaurant options are also good. Rooms comfortable. Some of the rooms will require going up and down a few stairs which may be difficult for people with heavy suitcases but the front desk staff is always there to lend a helping hand or ask someone to help.

One day we had to call in the front desk since the service staff didn't clean the room; to be fair once the front desk staff realized what had happened, they were extremely efficient and got the room cleaned promptly. Other than that our stay (this was the second time has always been pleasant)