I knew the hotel from previous stays and like its location and atmosphere. It usually is good value for money.

The attention from the one young female at reception was poor. She didn`t organise my airport taxi for the following day as requested and was indifferent to the absence of soap in my bathroom. My room was generally clean but had not been dusted thoroughly. There was no excuse for any of this as there were few guests and the experience was at variance with previous visits.

This fantastic boutique hotel has been a rare gem to discover. Staff incredibly friendly and helpful, special mention to Macarena and Catalina. Room so elegant with period features, high ceiling with large windows, very bright room and very very clean, water bottles provided and large bathroom. Breakfast area very good choices and also the options of having eggs done at the moment, nice plus. Very distinct library room, nice to be there for a quiet moment or a glass of wine if you didn't want to use the garden. If you like more traditional style hotel this is the place for you.

All was amazing.

We had a room overlooking the quiet garden with no annoyance from external noise,and protection from any possible street disorder.The beds were comfortable,and the upper sheet was separate from the ( unwanted) duvet.I liked the 1900s French architecture,with most of the original decor intact. The airconditioning worked well,the lighting was adequate,and I found just enough furniture to fully unpack for 6 days. There was a high level of attention from the staff. My concerns about their being injured moving my luggage,which contained some heavy special equipment,were alleviated when I found that a baggage lift was available. Breakfast was of good quality,with a good level of variety for a small hotel.The option of eating in the shady garden was welcome.

I do not like fixed overhead showers.The weather was very hot,and therefore I should have liked a fridge in the room. Twenty years ago I would have found the surrounding area intimidating.Now I can rationalise that to “ funky”.

I recently stayed at Matilda's and found it to be a charming property just outside the city center, yet conveniently walkable. The staff was exceptionally helpful, and the breakfast served was perfect. The highlight was the beautiful backyard, providing a serene escape for relaxation. During our stay, we explored Santiago extensively, walking from the hotel to the city center, visiting Christobelle, taking the funicular for panoramic views, descending on the gondola to Providencia for lunch, and strolling all the way back. It was a fantastic 30,000-step journey, all manageable for a day's outing from Matilda's. Returning to the hotel in the afternoon, we enjoyed a relaxing beer in the garden, surrounded by the tranquil atmosphere. The library with its wonderful collection of books on Chile added a delightful touch to our stay. Matilda's provided a perfect balance of exploration and relaxation, making our experience memorable.

Stairs are old and creak when other guests walk up and down

A beautiful hotel in an old mansion - this stay was hard to fault. Lovely staff who were super accommodating and a delight - accommodated early check in without any questions (so lovely after a long haul flight). The only downside really was I had a front room which at times during the night or early morning could be a little noisy and it was about a 10-20 min walk to the main attractions. But honestly, I'd stay again - amazing value for money and a delightful stay.

Could be a little noisy at times from the street or guests or staff coming in or going to and from the hotel so if you're a light sleeper you might not get the quiet you need, all night.

Beautiful and charming property .The staff was wonderful. They went out of their way to book ubers ,laundry, and tour info for us. Breakfast was simple but good. The room we had was small, and the bed squeaked on every movement. Location was a bit of a walk to attractions. The touristic bus was a great way to see the city, but the bus stop was hard to find and was not marked. The hotel coordinated with a tour company that was good value to see things

The hotel is so beautiful, clean, staff are very helpful. Breakfast was great, with lots of fruit, eggs made for you the way you like them, and delicious fresh juice! During the day we could help ourselves to coffee, tea and water. The library was beautiful with lots of books about Chile. We were welcomed with a free glass of wine by the lovely Patricia.

Some little details could be renovated in the property, but nothing major

Margarita, Fernanda, and all the staff at this hotel were incredibly accommodating and gracious hosts We were running the Santiago marathon and they took great care to be sure we were well fed and caffeinated on the morning before the marathon, and that we were made super comfortable once we celebrated our success & completion of 42K The rooms are restored beautifully, quiet with great solitude found in the gardens and shared spaces Breakfast was fresh and bountiful The concierge Margarita gave us great recommendations for sites to see and museums of interest Would stay here again

It would’ve been nice to have a teapot for hot tea or coffee available in the room

The property is beautiful and we enjoyed having breakfast in the garden - omelets were excellent. and fresh fruits were welcome The staff was very nice and helpful. Our bed was comfortable. If I had to go back, I would pay a bit extra to have a view over the quiet garden.

I found the pastries to be stale all three mornings and there was not much choice of cold cuts, and no salad. Hygiene around the handling of cereals was lacking. There are only 2 long chairs in the garden, which is not enough for all the guests.

We were met at the airport by the hotel's taxi driver -great guy and very informative. The check-in / concierge staff were really friendly and helpful, too. The hotel is a grand building, and has cozy relaxation areas both inside and outside, where you can enjoy a drink from the well-stocked honesty bar. The breakfast was nice, too, with a continental spread and eggs cooked to order. The bed was comfortable, too. We had a wonderful stay here.

Nothing at all, I really can't fault this hotel! Maybe more fruit at breakfast?