The room was exactly as requested (top floor). It was bright, quiet, fresh and very clean. Great aircon. All the room and bathroom facilities were of a high standard and worked well. The fridge/minibar offered very good choices. The bed was very comfortable with plenty of pillows! The wrap around balcony with seating was wonderful night and day for the views. The buffet breakfast was exceptional and all items replenished speedily. Very welcoming and helpful breakfast staff. Special thank you to the Reception Staff who were very friendly and efficient on check in/out and throughout our stay. This is a wonderful hotel from which to explore Annecy (very central and with private, secure parking) and I can only imagine it would also be wonderful to visit in winter. Train station a short walk away if required.

Private parking was very convenient but due to the narrow entrance is more suited to small/medium cars. The Carlton Hotel booking process does make you aware of this though and there are alternative car parks if needed.

The hotel was conveniently located and easy to walk to the historic center. The breakfast was the best I've experienced at any hotel in France (I usually stay at 3 or 4 star hotels). The room was very clean and the bed was very comfortable. The lift was nice and having parking available was great since I was traveling by car.

The parking for small cars in very small! The receptionist guided me in and out (which I thought was necessary). The air conditioner in my room didn't seem to be working... I think it was on but it was very slow and only cooled the room by 1 degree. I was given a fan which I didn't end up using, thankfully it wasn't hot outside at night.

We were stranded on N90 after a rock slide halted about 40,000 travelers through the tarentaise valley. We were able to turn around and were lucky to book one of the last rooms at this hotel. We were unfamiliar with Annecy as we were traveling from Lyon but it ended up being a wonderful stop in our trip! Special mention to Jose at the front desk who was under an immense amount stress trying to accommodate all lobby full of us and was so incredibly professional and kind. This is a gem of a hotel in a great location!

The staff was really friendly and accommodating. At check in they upgraded us to a very nice and spacious room. At check out they allowed us to keep the car in the parking for several additional hours (for free). Ultimately, despite staying only one night, we had the opportunity to experience the kindness of the staff and their commitment to meeting the needs of the guests. I would add that the hotel enjoys a perfect location very convenient for those arriving by car and very close to the historic center. Good value for money

Everything was ok

Great stay. We arrived, reception call the housekeeping to make our room ready by 13:00. Very helpful on a cold day. We got restaurant recommendation. The room itself is very nice and comfortable. We had the room with balcony and view on the mountains. 24/7 reception which is very helpful. We were able to leave our bags before checkin and after checkout. We had a late train on checkout and Jassinta even heat our food. Great experience!

Some mold spot in the bathroom. And water get out of the shower. Need a little maintenance and all will be set.

Good location. Right opposite the train station, and a very large underground public car park ( horribly narrow, angulated spaces separated by concrete columns) directly in front. 150m from old town. The bed was incredibly comfortable. Good quality linen. There’s a patisserie about 100m away. Don’t bother with the hotel breakfast. Delicious baguettes, pastries and pain au chocolat.

Very slow lift. Ridiculously slow. Absolutely tiny, fits two or 3 people. You can wait a LONG time at standard checkin /out times.

We enjoyed our stay in a room with a big balcony (paying extra for having a balcony was a good choice). Very clean and comfortable hotel, good value for money. Exactly as on the pictures. Professional and friendly staff at the reception. For parking we received a key to a private garage box. The staff communicated perfectly to us that the parking could be narrow for wide cars, so I recommend to check with them first if you drive a big SUV.

The location of this hotel is excellent. I stayed there for three nights. I came to Annecy once last summer and fell in love with the city, and this time I wanted to visit so many different shops that it was a dream come true. Everyone at the hotel was very kind and helped me a lot. I appreciate it very much. Thank you very much!

We had a beautiful room with a fab view of the Castle. Clean, updated and very comfortable bed. Bathroom was clean and modern. No complaints. Have stayed here 3 times now and highly recommend. Also has underground safe parking at a cost of 22 Euro's for 2 nights. Breakfast is wonderful. Lots of options and very nice staff. Worth it for sure.

Nothing

Good hotel. Location is perfect, close to train station and city centre. Our large room was very cheap considering what we got, but it was a last minute so normally it's more expensive. Noise isolation was very good.

The bubble bath was a bit weird, not super comfortable and it started making a very loud (flushing?) noise when we were done and in the bed.