The room was quite large and comfortable. The standard of fittings was a step up from the budget hotels. The breakfast was very nice and the staff were friendly and helpful. It is in a really nice location by the marina and it is a pleasant walk to the main bars and restaurants in town.

The photos on the hotel advert are misleading. The hotel is not the tower as the photos try and lead you to believe but the somewhat tired low rise red brick building. The staff said lots of people think it is the tower when they book, which isn't surprising when none of the 35 photos show you the actual frontage of the hotel. Ultimately the hotel is nice inside and in a good location but it is never a great start to feel duped when you arrive.

We were very impressed by the friendliness and helpfulness of the staff. The hotel was very clean, the room was spacious and comfortable and the food was good.

We would like to have been able to open a window rather than having air conditioning.

Breakfast was lovely, the kids would have liked waffles but was unavailable. The staff in general were great. Room was cleaned well. Room was clean and suitable on arrival too. A second suitcase holder would have been better for a family of 4. Location was convenient. Parking was reasonable and spaces were always available which was very helpful. Beds were comfortable and bathroom was clean.

Window could not be opened. Not enough places to sit for 4 people despite sleeping 4. Hair dryer was faulty. Lack of tissues and toilet roll on arrival but provided when we requested. No excursions were available. The fridge was not very powerful and our milk expired quicker than expected. Only 3 bath towels were in the room on arrival but we were a family of 4.

Booked family room for one night which had 2 good sized double beds. The hotel itself seems a bit on the old side but seems to have been refurbished. Quick, friendly check in even though we had only booked one hour before. Car park is massive and we were charged only £5. Location is excellent being just beside Swansea bay. Hotel is easy to get to off main road. Room was good. Air con was good (although initially there was a musty smell coming from it) and beds were comfortable. Bathroom was reasonable size and was fine. Nice modern TV which had variety of channels. We were on 2nd floor overlooking harbour area, which was a lovely view. Very quiet, no disturbances at all. Needed extra towel which was brought up to room very quickly.

Breakfast price seems waaaaay too expensive! (£15/16pp)

We were greeted by Janetta on the reception. She was so professional but also with the most lovely approach to customer care. Straight away we felt welcome. Check in went smoothly and Janetta explained all relevant information regarding our stay and was a knowledge of local information. Our room was spacious, comfortable and clean with all we needed. Everywhere we went within the hotel we were acknowledged with a lovely smile by all staff. We had a delicious meal on our first night. Again the staff in the bar and dining area were polite and friendly. Compliments to the chef, our meal was perfect.

Just personal opinion but I would prefer a walk-in shower instead if a bath.

We thoroughly enjoyed our stay of 2 nights at the hotel. The staff were very accommodating, the room was good and comfortable the only thing was the taps to the shower were very hard to turn on and off very stiff. Everything else was very good we had a meal on our second night which was very good, and a breakfast before we left which was also very good. We made use of the water fountain to fill up our bottles as the second day we rode our bikes around the bay to the Mumbles and back. The weather was glorious for our whole week in Wales. The hotel was handy for travelling the Gower & we particularly enjoyed our visit to Rhosilli Bay, the beach is gorgeous.

The location is fantastic: I stayed during May and the weather was stunning - this hotel overlooks Swansea beach and I hadn't realised how beautiful it is! The staff were particularly friendly and helpful, this can really make or break a hotel stay and it certainly made mine. The breakfast was tasty, well presented and there was a wide variety of choices, a cut above your average hotel breakfast buffet, although sadly no fresh coffee (I loathe those coffee vending-type machines made from powdered coffee). I was pleasantly surprised by the standard of hospitality I experienced here and will definitely stay here again.

There was no bottled water in the rooms. I find these days I'm rather suspicious of UK tap water!

It was really near the Swansea arena where we attended a gig. The room was very spacious and clean , beds were very comfortable too.

We arrived after 18.00 got booked I our room and came down for a meal at just after 20.00 and the person greeted us abruptly with you just made it . After we sat down and had our drinks and waiting for meal, another two couples and a man came in and didn't receive this response. Maybe because we had jeans ,rock tshirts etc ,we were hotel guests so expected better treatment. Also they have a area selling odd stacks, amazed to see £5 charging for a £1 pot noodle at most ,I get they need to make some profit.

The hotel is lovely and in a great location both for the town and a walk along the sea front. Staff were very welcoming and friendly, and the breakfast provided was first class. Drinks at the bar were not expensive, and the lounge afea was a nice space to sit with a drink while doing some early evening work on my laptop.

The room was nice although pillows on the bed not great, too soft for me.... I ate in the restaurant one night with high hopes as the breakfasts were great, the food for my evening meal though wasn't great but maybe I was just a little unlucky. Service in the restaurant however was brilliant.

Breakfast excellent - especially as I’m new to being a vegetarian so I enjoyed a lovely smoked salmon & egg on toast plus tomato My hubby pleased with full “English” breakfast ! Cleanliness throughout - staff helpful.

Feather pillows!!!! Didn’t think I would need to ask for non-feather pillows but having discovered this at bedtime a lot of effort was made to “locate” hypoallergenic pillows x 4 & bring to our room (housekeeping finished & high demand!) Why don’t they check what you need when you arrive?? Need to have option of oat // coconut milk BARISTA version for coffee in room & at breakfast . Plugs need to be checked to make sure they fit the plug holes do you can enjoy a bath!