Friendly very helpful staff. Accommodating and supportive. Breakfast was good. Cleanliness was good

Communication channels were limited as I booked through booking.com and had my flight cancelled and communicated this through booking.com hoping messages would get to the property but it didn’t and on arrival the next day there was no more reservation and I had been charged for a night stay as a no show. Despite showing my communication to booking.com the charge couldn’t be erased and I being told I got to take this up with booking.com which really is such a hassle

I love the private location, right away walking into the building it was clean and smelled like Christmas, was greeted by a very nice, helpful and friendly man.

It’s just small and it’s not even there fault, the cleaning staff did amazing. It’s probably one of the cleanest properties I’ve been into and I understand that they have a limited time of cleaning so many rooms and I was lucky enough to even be able to get checked in early so it’s not really a complaint. It’s more of a, personal thing for me just a little bit more care around the sink in the bathroom. There was hair from the people before and I’m really icky when it comes to hair. That’s not mine when I’m using facilities, but besides that the room was absolutely amazing.

The front office staff was very friendly and professional. Especially Jaymye. She was very sweet and helpful. The breakfast crew today was very helpful and polite . Breakfast choices were very good and fresh. The crew also worked hard to keep the area clean and stocked. The room was exceptionally clean and comfortable. We liked that the area is kind of secluded and quiet. Will definitely be staying again. Exceptional customer service! Loved our stay!

Breakfast hours are too early and end at 9 am. Felt rushed to make it on time. Maybe 7-10 would work better. Especially when tired from the day before. It was kind of loud with kids' tournaments and noisy in early am. Kids running up and down hallways. Will request a room away from the elevator next time as it got quite loud. But overall, it was a great experience!

The accessibility of the area is perfect. Its close to everything. The breakfast is excellent. I even commented the kitchen staff that breakfast was very good. The front desk is so helpful and accommodating. There's always hot tea and coffee regardless of the time.

The carpet inside the room had its life. Probably need to change it. The bathroom tiles could have been cleaner. But otherwise everything else are great!

The breakfasts were next level for a complimentary breakfast at a hotel. They had filtered water easily accessible that was free. Free use of a computer room and printing. Goody bags if you're a part of Hilton honors, Laundry facilities, nice pool, smart TV, complimentary shower gels, shampoos and conditioners were high quality, large desk to work on, good sized fridge with microwave, tea, hot chocolate and coffee station 24/7 complimentary, suite shop

Nothing

I didn't stay booking.com failed to get back to my cancelation because of my conflict with travel dates. So I had to call directly to the Hampton Inn and the person over the phone was able to cancel my reservation before I was charged. I have stayed multiple times and it's one of my favorite places to stay when in Chandler or Phoenix area. The staff is friendly and approachable thank you.

booking.com not responding to me about the reservations

Extremely friendly staff and although the reservation was not a visible one to the hotel staff, I had all information provided to me and the staff did everything in their power to ensure that the room was not being used due to overcrowding/booking. I was delayed slightly (45min) but no fault of the hotel staff and it’s a lag in the booking system. Thank you folks for a very pleasant stay. Extremely personable each and every time seeing them. And the folks on duty (1 guy and a newer gal) they were just what made it worth the stay. Good people skills and a great team.

The lag in the software allowing for real-time reservations to be seen as they are made.

I had a great experience at the Hampton Inn and Suites in Phoenix. Despite my missing booking due to a delayed flight, the staff was incredibly helpful and accommodating. The room was very spacious and impeccably clean. I truly appreciated their assistance and the comfort of the stay. Highly recommended!

Maybe a few changes to the breakfast menu would be nice.

Had a really bad issue with the first two rooms we were given (it's just an embarrassing laugh-at-it-now memory), but the staff was super apologetic and took care of us phenomenally after the mix up. Their response was literally one of the best I've ever had, not just in the hotel industry, but in any customer service setting.

Pet policy was a little fuzzy (if you'll pardon the pun) until we got there. It's limited to 2 pets, so if you're traveling with all your furry family (like during a cross-state move like us), it was a bit of a surprise for us, needing to find separate accommodations for the rest of our pets.

Nice quiet location. Staff was very friendly and helpful with needs. Night desk lady offered to leave pool open later for us after traveling several hours with kids in tow and encouraged us to relax in hot tub, however it was full and the guests had no plans on getting out. Breakfast was Very large variety of hot food options, yogurt, cereal, drinks and more. Room doors slam very loud and hard otherwise the halls seemed very quiet. Room was large and clean. Different set up than I've seen before. Big bottles of shampoo, lotion and conditioner. Plenty of towels and several pillows on both beds. Bed and blankets are soft and comfy.

Just after breakfast ended I sought out the coffee bar again. The cream pitcher was empty and the front desk said they only put out one a day. Me and another guest thought that was strange for an upscale place to not offer more or replenish hot chocolate, etc.