The location of the hotel was absolutely fantastic—convenient and close to everything we needed. However, it was a bit noisy at times, so the complimentary earplugs were a thoughtful and much-appreciated touch. The hotel itself is stunning, beautifully designed with elegant decor, and it smelled incredible throughout, creating a truly luxurious and welcoming atmosphere. The bar was lovely though we were constantly shown to tables near other people when the rest of the room was empty. Top tip; sit people away from others when possible!!

Guests could get much more enjoyment out of the outdoor bar area with a few thoughtful improvements. Adding covered sections would provide shelter from the sun or rain, making the space more usable and comfortable throughout the day. Additionally, creating a designated area exclusively for hotel guests—perhaps accessible with a room key or ticket system—and offering dedicated waiter service could enhance the overall experience, ensuring guests feel attended to and valued.

The location and view are fantastic. You're right in the middle of the city center. You can't ask for a better view. Our room was very big and comfortable, warm and cozy. Staff is friendly.

Parking is a bit annoying. The area around the hotel is car-free so you must drop off your luggage first and then go park the car yourself to an underground lot nearby. They def should have valet service - it's a must for a 5-star hotel. Our room had 2 flights of stairs which I didn't mind too much but my husband wasn't a fan and after walking around all day it's a trek. Our curtain didn't work the 1st night so we slept in broad daylight with ferris wheel passengers looking right into room. Quite comical.

The hotel location is awesome, smack dab in the middle of a beautiful part of the city. The hotel is rather elegant and the rooms are well appointed and appropriately sized for 1898.

The chairs everywhere in the hotel are tiny. Not small, tiny. I'm old. Well, 72 years old and arthritic. If I would have know about the tiny chairs, I would have opted out for breakfast. I was so embarrassed trying to get in and out of the chairs in the restaurant I almost didn't want to go back the next morning. The rooms are tiny. "Tea and Coffee" are included, but hidden behind an elaborate Honor Bar display. One needs to move furniture to get to the coffee maker, after which, there still isn't a place for the coffee maker to sit, much less dig it out of a tiny cubby hole. There is no lighting in the toilet area. Very disconcerting. And, the ceiling in the bathroom is a magnet for your head.

The hotel itself was very cool. The stairways and rooms were gothic and brought the best vibes. We enjoyed walking down the spiral staircase through the honesty bar. There were little details that just brought a lot of character into the stay. The staff was very welcoming and attentive.

There wasn’t onsite parking and the instructions were a bit confusing for parking. The hotel is in a car free zone. However, parking sint michels was pretty close.

The location was perfect for exploring beautiful Ghent. The historic building had so much character which was also shown in the rooms themselves. The staff were very friendly and helpful. It was very well soundproofed as looked onto a really busy square with Christmas markets and we couldn’t hear anything! Loved the curtains as well, fully blackout! And the bed was large and really comfortable, with a big tv. They offer a parking space if you ask which is really useful.

There’s nothing I didn’t like but the only slightly annoying thing was that the toilet was downstairs and the sink was upstairs! But they give you hand sanitiser for this issue. It would be good if they gave more information before you came about Ghent’s low emission zone and the need for a certificate.

Location was exceptional. Bed was incredibly comfortable.

There were 14 sreep steps up to the bathroom! Even though the toilet was on the first level, you had to climb the rather treacherous stairs to wash your hands. Also, there was no wY to get your luggage into the hotel other than to lift it up 8 steps to the elevator! Room was very dark, lights had to be on all the time. Room wasn't serviced until 4pm.

The hotel has a superb charm, with its stunning old-world design and beautiful attention to detail throughout every space – from the hallways to the breakfast area. Each corner feels thoughtfully crafted, blending elegance with character. The staff were incredibly warm and relaxed, adding to the welcoming atmosphere. Overall, a wonderfully enjoyable stay with plenty of personality.

While the hotel has plenty of charm, the rooms aren’t well soundproofed. We could hear midnight traffic, buses, and even trams passing by. If you’re a light sleeper, earplugs are a must.

Beautiful boutique hotel in a historic building in a very central location. Great service. Made the holiday feel really special. Loved the special nook with quiet music and an honesty bar. And the lovely cocktail bar overlooking the canal.

I was very happy with the hotel. It doesn't have a restaurant but I don't think it needed one.

Beautiful interesting boutique hotel in the middle of Ghent. High end but with no pretense. Staff was amazing from assisting us with luggage to helping us add a night to our planned stay. Every single staff member we encountered was friendly and engaging. The breakfast is perfect. Made to order hot food (eggs, bacon, veggies) in addition to latge buffet spread with croissants, yogurt, fruit, cakes etc… They allowed us to store our luggage after checkout which was wonderful! Definitely recommend.

Nothing-caveat there are stairs in the duplex rooms and some are challenging. We were in Room 27 in the tower and the winding stairs to the bedroom were intimidating. My Husband took a tumble in the night to get to the bathroom.

The location of the hotel is perfect. It's as downtown as it gets and there's a taxi stand next to the hotel. The rooms are very comfortable and the beds have good and comfy pillows! The staff is very friendly. We got a lot of information on Ghent drawn on a map. It also is a cozy place with a beautiful bar and another space to hang out that has an honesty bar. Around the hotel there are lots of restaurants and other food options.

This is not so much a critique, but more of an observation: the hotel wouldn't be great if you have trouble walking stairs/navigating steps. There are elevators, but still quite a few steps as well, and the bathroom in our room was upstairs from where the bed was.