The building itself is beautiful and the room terrific. We had a little trouble communicating to the housekeeping staff about making the bed WITH a flat sheet but other than that, loved the service. The front desk people are GREAT at personally taking on anything you need. The restaurant was so good we had dinner almost every night at the hotel, even though there is no shortage of excellent restaurants in Ghent. Great place!!!

I emailed in advance of checking in that I'd need a flat sheet as well as the standard duvet. I double-checked with front desk to make sure of this at check in. That first night, housekeeping simply left a flat sheet for me to use. Next night same thing (even though front desk 'intervened'). By third night, housekeeping got it right. Oh well..... Don't let this put you off however; this is a first-rate hotel with excellent service.

This was our fourth stay at this hotel, but unfortunately, we were very disappointed this time. On the first night, we were given a room in the annex on the ground floor. The large window opened directly onto a busy street, which made it impossible to get fresh air at night or to relax comfortably. For the second night, we were moved to another room on an upper floor, which was slightly better, but overall, the experience did not live up to our previous stays. We regularly visit this town for family reasons and had always been satisfied with the hotel until now. That said, the breakfast was perfect, as always.

Our stay at Pillows was easily one of the best we've ever experienced and we do travel quite often. From the rich history and stunning interiors to the sumptuous food and perfect location, every aspect of our visit was outstanding. However, it was the exceptional staff that truly set this hotel apart. (Anais, in particular, stands out, but all staff were incredibly kind and genuine.) Their attention to detail and dedication to customer service exceeded all expectations. We truly felt like we were coming home after each day of exploring the city. We can't recommend Pillows highly enough and look forward to returning in the future!

Zero complaints

We were upgraded to a fabulous quiet room - large walk in shower, extremely comfortable bed and luxurious linen. Breakfast exceeded expectations - fabulous choice and environment to eat in. The service was exceptional. Would definitely stay again.

The spa was great - towels, robes and slippers provided - not a massive space so could get busy. We had not realised and admittedly, may be did not read details correctly when booking, but the spa is in another building so necessitates you going outside the hotel. Not so easy to just pop down in a robe from hotel room as you had to walk through the hotel, past the restaurant, through the lobby etc. The changing space in the spa is very small and intimate.

Everything was great from top to bottom! I arrived several hours before check in and my room was not ready yet, but the staff kindly gave me access to the spa with the offer to use the shower and other facilities to freshen up (I had just come off an overnight flight). When I was able to access my room, they upgraded me to a suite! The room was spacious, clean, comfortable, and even had a beautiful view. Breakfast at the hotel was abundant and delicious as well. Location was great, a few streets away from the most popular sights (really everything is close by on foot in such a small city). The staff were so helpful and accommodating. Lastly, the price was a great value compared to this level of hotel in other cities. I wish I could’ve stayed longer at this wonderful hotel! If I am even in Ghent again, I know where I will be booking!

Nothing at all. It was superb!

The hotel was wonderful, as were all of the staff that we encountered from our welcome at reception to those who looked after us in the restaurant, bars too. The food in the bistro was excellent and breakfast offered a great variety. We appreciated the decor throughout the hotel and the 'living' spaces that were available for work or to relax.

Only downside is that to park it costs €45 a night and there are limited spaces for hotel guests. There is an alternative car park nearby that serves the town so can be busy too.

At the beginning we were giving a ground floor room directing the main street- but after asking to be moved we were transitioned to a wonderful room on the 4th floor - very spacious and with beautiful city view. The gym and spa are marvellous The hotel and amenities are so beautiful and location is more than perfect to visit ghent and the Christmas market

The first room we got on the 1st floor, though highly designed- felt dark and without air. However upon request we were transferred to a wonderful room.. Make sure u are not on ground floor facing the street. Breakfast cost more then 30 eur a person so we skipped it

Good location. Friendly and efficient staff. LOF restaurant on 2* Michelin level. Extensive breafast buffet. Confortable room.

Tiny pool. Spa & pool accessible through a courtyard. Parking under hotel overpriced, but public parking nearby.

The property was stunning! Everything - the spa, the Bistro (we had both a lunch and a dinner there - superb!), the sumptuous breakfast, the grandeur of the spaces upstairs in the Library and bar area; every detail was thought of, from the orange blossom essential oil burning everywhere to the much appreciated welcome Birthday balloons and chocolate in our room upon arrival! The staff were always so friendly and accommodating. The WhatsApp feature of communication was particularly responsive and easy to use. Excellent stay!

At times the orange blossom essential oil that they burn throughout the Hotel can become a bit overpowering, especially in the Bistro where it’s not really needed, I feel. But it DOES smell lovely in the rest of the hotel!

A splendid and relaxing city boutique hotel with great vibe. The mix of old bourgeois elegance and modern boutique design hotel amenities works very well. Excellent location. Great garden. Delicious food. Fantastic staff and very friendly atmosphere. Quite well managed.

We were not given the room category we booked at first. Fully booked and we checked in last that day. But the hotel compensated and the room we actually stayed in was very nice. A group of bachelor party people were pretty noisy - hotel tried to manage by separating them from other guests.