I can safely say that, in all my years of travelling, I have never experienced service like it in any hotel in any country in the world at any time. It was that good. And it was the simple things and most importantly the personal touch. From the moment we arrived we were greeted with the most generous of smiles and the most helpful attitude I have ever witnessed at an hotel reception desk. We could not have been treated better. We could not have had more done for us. And that continued throughout the stay - from the preparation of the perfect room to the treats in the room (and later), to the invite to a wonderful wine tasting event in the hotel's wine cellar with the manager, right through to the always cheerful and extremely helpful attitude of every single one of the staff we met ! I'd like to especially call out out welcoming receptionist (and I won't offend by trying to spell her name as I know I'll get it wrong but she brought the best part of Brazil to Lisbon and you should be proud to have her -she's exceptional !!) to the gentleman who showed us to, and explained everything in, our room to us in such a professional and friendly manner. Kudos also to the manager, not alone for the wine tasting invite but also for his excellent company and for bringing guests together like he did - I just wanted to make sure that you knew that such things are appreciated! We could also not fault the cleanliness of the hotel or the food - both of which matched the overall exemplary service. I'd recommend this hotel to everyone and anyone coming to Lisbon at any time.

I have no negative comments at all.

I stayed here with my son, and our experience was truly exceptional. The rooms were comfortable, and the ambiance made us feel instantly relaxed. However, it was the staff that really made our stay unforgettable, especially Diogo. His warmth and genuine care shone through, and he took a special interest in my son's journey, offering words of encouragement before his competition and celebrating with us after his success. Diogo's support truly added a personal touch that meant a lot to both of us. We look forward to coming back!

The breakfast selection could use a bit more variety to enhance the morning experience

Very centrally located - Martim Moniz for Tram 28E, Praca da Figueira - for tram 15E to Belem, Rossio - for day trip coaches - all within 5 minutes walk. Staff were excellent - very patient and articulate. Special mention for Alexandra, Joao, Anonessa, Mariana and the Brazilian guy in the ground floor Bar - they always seemed to go the extra mile to make you comfortable. There is a welcome drink on arrival, a Ginjinha drink on the first evening and another Port drink on the last evening before departure - all complimentary! Breakfast was good. Taxi from the airport took €20 - and the driver insisted on cash - so you may want to keep some cash with you or else there’s also a cash machine nearby. Went to the rooftop bar on the last evening- it had good vibes and a very good view of the Castle specially during dusk and when the lights came on.

No negative feedback that I can think of.

We booked 6 nights and the experience was perfect. It starts with a smiling and pleasant welcome. The location is ideal, literally walking distance to most sites and the metro. The breakfast is very good from the champagne to the fruits. The room is spacious with a wardrobe and drawers The hotel is intimate and you feel a personal relationship with all the staff members. The hotel manager introduced himself and sent us invitations for wine tasting and more... All our requests were answered positively and immediately. We received the local liqueur, a bottle of wine, chocolates, and a bottle of water in the room every day. This is a real boutique hotel, we do not doubt that we will return

For us, a walk-in shower is better than a bath

The staff, particularly Andressa, Marienna and Aerlindo, were very helpful, assisting us with our requirements. They provided us with information about the city, helped us with transport, and ensured that we enjoyed our stay. The room was clean, and had all the amenities of a 5-star hotel. Breakfast was excellent. We would definitely recommend this hotel.

The hotel entrance is not accessible by car, but is only about 2 to 3 minute-walk from the nearest taxi drop-off station. Not a big problem, but good to know if you're carrying several large pieces of luggage like we did.

We had an excellent stay from the time we arrived till day we left. I was surprised that we were upgraded and it was very nice surprise. We had breakfast included the staff at breakfast were great. We had the best service. On the first day my husband asked for a cappuccino after breakfast and every day after he never had to ask they asked him if he was ready for his cappuccino. We stayed for 12 nights and not once did we have a problem. The front desk was so helpful. We asked for recommendations for restaurants and were never disappointed. My sister and brother inlaw joined us for the last couple of days and were very happy also. Thank you to all the staff at Portugal Boutique hotel for the wonderful service and for making us feel at home.

The hotel met every expectation; location, facilities and staff. The staff were brilliant and made our stay exceptional. The room was spacious including a good sized bathroom with double sinks. The Nespresso machine was a nice touch for the morning wake up. A good breakfast to start our day with an occasional happy hour break in the afternoon was a nice touch. The hotel transport from and to the airport was great. The driver even walked us to our gate in what can be a very confusing airport.

I would have liked to have had a simple map that identified all the attractions of the city and surrounding area.

For my wife and I, the best experience was Hotel during our visit and most definitely one of the best hotels we have stayed in. All staff members were excellent but 3 stood out to us the most: Carlos, works as a manager for the breakfast service and was incredible. He would always greet us well and go the extra mile to make sure we were well looked after. He made us feel like family and each time we saw him it was a delight to interact and learn about the Portuguese culture. In addition, we were doing a trip to Sintra where we saw one of the breakfast team staff members on the train (I wish we had taken his name for this review). They could have easily ignored us but it was clear the level of respect they had for themselves and their job that they smiled and greeted us on the train when they didn't have to. João, the Hotel Manager was great too. The hotel offer a view of their wine cellar and you can try their hotel made wines too. We was under the impression that the experience would be around 30-45 mins long but my wife and I had such a great experience with João and with his teachings of Portuguese wines and culture that we was there for over 2 hours. It was a great experience and with creating this great relationship with João, João and the team would always go the extra mile to come talk and just share great learnings with us. We appreciate that for some people, a Hotel may just be a place of sleep but in honesty the experience here was more than that for us. Everyone was truly great and just being able to interact with the staff on a more personal level, you do really get to experience more than just place to sleep. Great Hotel, great team and great experience (also, in a great location too).

First, the staff is exceptional. From the time we checked in until the time we left we were treated like royalty. I have never had a hotel experience like this one and it will be hard to find another. I was celebrating my 65th birthday and was treated with a bottle of champagne, chocolates, coconut cookie bites and a bottle of port wine. Over the top. The front desk staff made it a point to get to know their guests. They were always friendly and ensured all our needs were met. The same can be said of the breakfast staff. Each morning we were greeted cheerfully by the hostess and again she made sure we were getting everything we needed or would go the extra mile to meet those needs. She even remembered our breakfast choices from previous days. We looked forward to the delicious breakfast and service in the dining room each morning. Great way to start our daily activities. Upon leaving, the front desk booked our transfer and ensured our safe departure. The hotel is modern and clean. The fragrance they use in the common areas is calming and spa-like. The attention to details adds so much quality to this boutique hotel. The location of the hotel is perfect. Out the door and around the corner to catch Tram 38 or within walking distance of so much of central Lisbon. Restaurants, shopping, museums, everything is close by. The experience at this hotel has set the bar for my future travels. Again, we are most appreciative of the staff and the care we received.

The only thing we had issue with at the hotel was the tub/shower combo. It was quite high and a challenge for us to get in and out of safely. There is a grab bar and we just had to be cautious not to slip or fall on our way in/out. Also, there is a door stop in front of the toilet that kept the door from hitting the toilet. We tripped on this stop several times when the door was closed. It is in an awkward place - but can't see how it could be remedied.

The hotel is centrally located next to Rossio Square. The room was exceptional with great amenities that included an abundance of soft towels, great toiletries and an excellent bathroom with an oversized shower and a bidet. The sheets were high end and the bed super comfortable, with a turn down service topped with a chocolate treat. The staff were super friendly and most helpful including those who served the lovely breakfast. Overall, this is a wonderful place to stay.

During this visit, which was the second over the two weeks we were in Portugal, there was nothing I was unhappy with.