The room was a nice size and very neat and clean with a small refrigerator and safe. The staff was very responsive to requests. I would like to give a big shout out to the two young men on duty on 6/2/25 when we checked in around 7 pm. They were so friendly and helpful during our stay -- very customer focused! It was great to have a restaurant at the hotel, and the food was very good. We never made a reservation for dinner, but if you know you are going to eat there, I would do so. The location was great for sightseeing and tour meet-ups. Our room was overlooking Figuerira Square, so there is a lot going on outside, including trolleys, buses, etc. I was concerned about the noise. But we closed the wooden window covers at night and did not find the noise to be an issue. However I do sleep with earplugs. This could be a problem if you are very sensitive to noise. I would definitely stay at this hotel again!

The lighting in the room could be a lot better. When the window covers are in place at night, it was harder to see, especially when packing. During the day, lighting was not a problem.

Very good location, clean and spacious room, the staffs were quite friendly as well

The bathroom for our room was poorly designed. There was a bathtub but we had to shower inside the bathtub which was inconvenient. Additionally there was no shower curtain or a door to divide the bathtub and the rest of the bathroom (toilet, sink) so every time we took a shower, the water will splash everywhere and the bathroom floor will be covered with water. We tried to minimize the leaking as much as possible but it was impossible since the bathtub was placed weirdly in the middle of the bathroom. I would've preferred a normal shower room without a bathtub.

From arrival, the service was excellent. The front desk was extremely helpful, brought our luggage to the room when it was ready so it was waiting for us when we were able to check in. We had a beautiful room with a Juliet balcony and a view of Castelo Sao Jorge. They also upgraded us to free breakfast. The hotel was spotless and perfectly located within walking distance of Lisbon's amazing nightlife, restaurants and attractions. This was our second time staying here and we love it so much we will be approaching them to coordinate a room block for our Portugal wedding!

Beautiful inside and out - great location, it was so central - literally couldn’t have been better! Great facilities in the room and the cleaners did a fabulous job every day - it was spotless!

Kettle, coffee etc provided but when I asked for some milk it was going to cost €8 to bring me some which felt a bit excessive…also missing teaspoons randomly!

The only complaint I have, that will soon be addressed, is no lounge area with comfortable chairs and sofas to sit while you wait for your room. I arrived at 11am and since check-in isn't till 3 p.m., I had no place to sit other than very uncomfortable chairs in the restaurant. I had a tour at 2:30pm and had to leave so I did not get into my room till 7pm. There were many other guests waiting as well. Andri, the Front Office Manager, was terrific. Room lovely, very clean and good view of the square. Location is a "10" and staff friendliness. I was there for 3 nights.and he gave me a late check out as my train for Porto did not leave till 1:15pm. Really great breakfast buffet with friendly staff.

See above. No lounge. I was told this is being rectified in the near future.

What a warm welcome! We stayed for a 3 day break & this property & its staff exceeded expectations! It was safe (needing a room key to activate the lift) The hotel is in a perfect position, just a few minute walk into the centre of Lisbon. The staff were great and the hotel itself is modern & exceptionally clean. A really warm feeling throughout. Thank you!!

More hot water needed at breakfast to make tea & also a condiment area would have been a bonus in order not to keep bothering the staff. Just a couple of tweaks. Otherwise couldn't fault it. We will definitely be back!

Location was superb as it's easily walkable (within 10-15 mins) for most touristic locations and restaurants and supermarket. It's also very convenient to walk to the Lisbon Rossio train station if you want to go to Sintra. We booked the family room and it was surprisingly two separate rooms with a connecting door which was the best. The rooms were clean and equipped with the basic amenities you need. It was lovely they provided you free water everyday. Staff were all very helpful too.

I guess it's the slightly higher price compared to the rest of the hotels in Lisbon but it's worth the money. The restaurant at the ground floor of the hotel however wasn't up to par when you a whole variety of choices of restaurants nearby.

We loved every minute of our stay! From the moment we arrived, we were warmly welcomed with a complimentary room upgrade, a free drink at the bar, and bottled water in our room. Our fourth-floor room was spacious, quiet, and well-equipped with a minibar, kettle, and espresso machine, along with a generous supply of complimentary teas, coffees, and replenished water. The staff went above and beyond to ensure we had everything we needed. A special thanks to the reception team, who were knowledgeable, helpful, and provided excellent guidance day and night. The only area for improvement would be the bar service. On one occasion, I was told there was no Grappa, only to find it myself. Another time, I ordered a specific type of Port from the menu but received a different one. A bit more training for the bar staff on available selections would make the experience even better. Overall, a fantastic stay, and we would gladly return!

The location was excellent - within walking distance of many of the sights. The room was cleaned very well every day. The cleaning staff were friendly and helpful.

The staff in reception were not friendly. Even though we were there for a week we were assigned a room that was dark and noisy (tram in street outside). We saw other rooms during our stay which were facing on the square and were brighter. The hotel does not have a foyer in the normal sense. It's all part of the restaurant. The result is that there's nowhere to relax and sit.

Our stay in Lisbon wouldn't have been as positive if we didn't stay in this beautiful hotel! The service was top class. The lovely receptionist organised our taxi service from the airport and it was seamless. From our first arrival we were welcomed with smiles! The location is excellent, no need for Ubers as everything is within walking distance from the hotel. The hotel room itself is spacious and immaculately clean. The bed is extremely comfortable and there is a smart tv to connect to your phone to play music in the room! The bathroom was decorated very nicely and Rituals products were available, a real luxurious treat. Even though this hotel is so central, the shutters in the room block out the noise from the street and you wouldn't even know you were in the centre. I couldn't recommend this hotel more!

Loved everything.