Location is great, staff are amazing and the breakfast was one of the best selections I have seen, very good attention to details even saw proper maple syrup, and good quality olive oil. Little things matter.

Hard to find anything negative , but I would change the floors in the rooms, cheap vinyl plank flooring and then you got solid marble in the bathroom. Slope on the roof on top floor, hard for tall people,wallpaper is pealing on the walls.

In the best location for seeing Lisbon Close to parking garage. Easy signage outside to find!

When checking in we were told the mini bar and items were “complimentary - help yourself!” When checking out- we received $100charge for it. I think communication there could be better.

Wonderful and very central location on a busy walking street with many restaurants, cafes, and shops and just a few blocks from the main plaza (Praca do Comercio). Our room was clean, comfortable, and quiet. The shower was modern and wonderful and the beds were quite comfortable. The staff were friendly and helpful. There were so many nice touches to mention - there is a complementary "tea time" every afternoon where you can get coffee, tea and pastries. They have wonderful fado music in the restaurant several nights per week (we thought the group was talented) at no extra cost if you have dinner or an evening snack. The staff sent small bottles of port and chocolates and natas to the room.

We considered reserving breakfast the night before but changed our mind when we learned it was an additional charge if you didn't prebook all nights with breakfast included. This policy didn't seem consistent with this otherwise generous and accommodating hotel. The breakfast looked nice so be sure to add it when you book.

Hotel located in the heart of Lisbon, very central to many touristic sights such as the Elevator of Santa Justa, the Arch on Rua Augusta, and the ocean-front. Almost everything is in walking distance, so we didn't need to use the public transport or call Uber to get to most things. The hotel is also about 5 minutes away by foot from the Rossio metro and train station, so if you want to take a day trip away, it's very easy. Staff at the hotel was very kind and accommodating. The first night we stayed, the building in front of the hotel started doing construction work at midnight... The next day, when we asked the front desk if there was any possibility to change to a different room on the property, they were able to accommodate us and even upgraded us to a bigger room. We were also given a gift and a personalized letter to apologize for the inconvenience, although none of it was their fault. Minibar in the room was refilled each day, with new water bottles, some fruit juice, Coca-Cola, beer, Nespresso coffee pods and tea. Beds were redone everyday, and towels replaced even without asking for room service.

Would have been nice to have an additional fan inside the bathroom to get rid of the steam, but otherwise, air circulation was good. Also, the restaurants on the same street as the hotel are a little annoying because they keep trying to get you to come inside.

My family and I were very impressed with Hotel Santa Justa. The location is just perfect for being close to all forms of transit, historic sites, old town, and shopping. We had breakfast included in our stay and the selection was excellent. Fresh and a good variety. We also dined in the hotel's Elevador restaurant for dinner one evening and it was amazing. Gourmet quality. Most impressive thing of our stay was the customer service. Hugo at the front desk was exceptional, as were the rest of the team - very helpful from check in through check out, also helped us arrange van service to airport. And, they even assisted with something we had left in the room after check out. Very impressive customer service. We were also able to check in as soon as we arrived at hotel in the morning, which was a pleasant surprise. I picked this hotel for the location and am very happy that on all aspects of the stay it was above and beyond expectations. Highly recommend this for a Lisbon stay!

A lovely hotel right at the touristic center of Lisbon. Very easy to reach and close to lots of transport options, as well as to some nice attractions like the Santa Justa lift, Placa de Comercio and more. The staff was very professional and kind. The room was spacious, clean and comfortable. I liked everything about it. Even though it's located on a fairly busy street, the window provides good noise insulation, although noise insulation between the rooms and hallway wasn't great. The free mini bar and complimentary wine and pastels de nata made us feel pampered. Overall, I would definitely recommend this hotel and I would love to stay there again.

The friendly staff made us very welcome. The contents of the mini bar - water and other drinks were free. We received a welcome gift of local wine and pastries when we checked in and a box of chocolates on day two. Happy hour from 4-6 gave free drinks and cakes. The location was fantastic.

There isn't a lobby or private sitting area. As our flight left in the evening we had to check out and leave our bags at the hotel. After a busy day we returned to the hotel to sit and rest before leaving for the airport and we had to sit at a table in the street.

We stayed at Hotel Santa Justa in Lisbon for four nights, and overall, we had a positive experience. One of the hotel’s strongest aspects was the friendliness and attentiveness of the staff. They responded quickly to our requests and provided excellent hospitality throughout our stay. The rooms were comfortable and clean, which made our stay even more enjoyable. The hotel’s central location was also a great advantage for exploring Lisbon.

We were disappointed with the airport transfer service. When arriving at the hotel, we booked the transfer through them and were charged €55. On our way back, we used Uber, which cost only €12. This significant price difference made us feel that the hotel’s transfer pricing was not fair.

It was our first time in Lisbon. The location of the hotel was perfect. When we were planning the trip, we thought about taking the metro, but we ended up walking about 90 percent of the time. The hotel is close to everything—tube stations, the city center, restaurants, you name it. The staff is very polite and helpful. We didn't have any special requests, but they assisted us with everything we asked for. The room was soundproof, so we couldn't hear any street noise. The room also had air conditioning, so you can always adjust it if you're too hot or too cold. The stay was great!

There is nothing I could say.

The location was perfect for us as tourists. The street was not noisy and felt safe. The breakfast and dinner was very tasty, good choices, helpful staff. Our bedrooms were comfortable and we slept really well. We were happy with everything in the Santa Justa. The reception staff helped us with taxi bookings and a tour booking. We were delighted with the complimentary port and pastries. We enjoyed that there was no charge on the minibar, and we also relaxed with the afternoon tea one day. All in all the best part of our first trip to Lisbon. Thank you.

We couldn't fault the Santa Justa, especially for a family trip to Lisbon.