Front desk staff were phenomenal - always helpful and friendly. During two mornings of our 3-day stay, they had “breakfast boxes” done up for us because we had to leave the hotel (to go on side-trips) prior to the breakfast room opening. This involved four breakfast boxes on two days (as there were four of us). When we asked for information, they would even go out into the street to give us directions. They all could not have been nicer or more helpful. Another lovely thing was they brought up a lovely cake to welcome us back as we had stayed there two years ago! The rooms, the lobby, and hallways were all clean, comfortable, and impeccable.

Nothing

The location was perfect, the hotel was right in the city center and we could walk out to most of the city sites. Parking was 5 minutes away from the hotel and had a discount from the hotel. The breakfast was good and the staff was friendly and helpful. They upgraded us to a bit bigger, less noisy room. The room was clean.

The rooms are pretty small. Very loud noise from air condition grills in non-city-view rooms, so loud that we went to ask if we could get upgraded to a less noisy room. Luckily, they were helpful and gave us another room (city view), otherwise, we wouldn't be able to sleep at all. The bed was not so comfortable.

The location is fabulous, the view from the room is a 100 on a scale of 1 to 10.very clear and a little romantic

Not all the people at the front are friendly and attentive. It was reported that the closet door, which is also the door to the room, was having problems and we left and no one ever came to see what was going on. Be careful with what you consume from the mini bar, even if you replenish it and in larger quantities, that won't matter. They will charge you for what you consumed, so don't try to replenish it because they won't care.

it was right by the arc de Augusta ! the streets are lively , the staff are lovely !

the shower drain wasn’t working properly and the water was almost overflowing the shower and up to our ankles

Brilliant location as right next to shops, restaurants and transport links. Hotel is bright and modern and exceptionally clean. Staff were so friendly and accommodating and a pleasure to deal with. Excellent breakfast and also complimentary custard tarts and Port at reception. Just a fantastic place.

We loved it all.

The hotel is well situated in the heart of the city with plenty of shops, bars, and restaurants on the doorstep. The nearest Metro station is about a 5-10 minute walk with easy access to the airport. The receptionist who checked us in was friendly and informative. There was port and pastel de nata available each day in reception, which was a lovely touch. There is a lift to all floors. Our room was very small but was nicely decorated, clean and serviced every day. The aircon worked well, and the shower was powerful and hot. We were room only and didn't have any meals in the hotel so can't comment further on the restaurant facilities. Although in a busy area with lots going on, we were never bothered by noise.

Our room was very small for a standard double and for the price paid, but other than that everything was great.

Staff was friendly and attentive. Located near the water in the middle of the pedestrian shopping area of the old town. Close to shops, restaurants, public transportation. Loved the complimentary glasses of port in the lobby.

Bath was large and the shower was fine. Room was a little small and not much of a view. A fair amount of street noise from down below in the late evening.

the location was perfect, it’s in a pedestrian area and right next to augusta street. the hotel was really nice. we were there just before xmas so it was quite cold, the reception helped with turning the heater on

we were there friday and saturday night so there was live music on both evenings until 11pm. we had a room right next to the street so we had to wait for it to end to be able to sleep even though i asked for a quiet room. other than that it was good, found it quite expensive but it was really well located

Unbeknownst to us we arrived to Lisbon the same days when the Pope and over 1 million people descended on the city, and the staff of the hotel were extremely helpful in showing us how to navigate the city the best way possible. It helped that the hotel is centrally located to the main places of interest, allowing us to experience this beautiful city. The hotel is impeccably clean, the bed very comfortable , and the pastels de nata at the reception are a “sweet bite” for every time you cross the lobby!

The bedroom was a little tight; however it’s high windows with balcony offset that demerit

Great location, within walking distances of everything. Tours guides were were knowledgeable and extremely accommodating. Friendly atmosphere. Food was excellent.

Room had no closet to hang my clothes. There were a few hangers in a small cupboard where the safe was located but no room to hang clothes. I had to keep my clothes folded on top of the safe in the cupboard and in my suitcase. My family member’s room was on the same floor. We paid exactly the same amounts for the rooms. She had a huge closet in her room where she hung all her clothes and lots of space for her other a stuff. Everything else was ok.