Amazing staff, fantastic location, rooms and little niceties like free soda in bar frdge, all day coffee/hot chocolate and sweets

I noticed the cleaning lady use the same gloves to clean bathroom as she did to wash our drinking glasses

They greeted us warmly, we had been there just three days prior, and that made check in that much easier. Champagne waited for us in the room. We had one of the family style suites. Location can’t be beat. Came back for the espresso martini at the bar.

Nothing to say here.

Everything about this hotel exceeded our expectations. The location is perfect to see all of downtown, with being able to walk to most of everything. Rooms were clean and the beds were very comfortable. The hotel staff was wonderful and helped with anything that we needed (restaurant recommendations & reservations, helped with luggage, etc). Breakfast was excellent, lots of variety. Free water, coffee, tea and the walking tour! Taking Pedro’s free walking tour is a must, he is so knowledgeable and helpful with anything that we needed. I would stay at this hotel every time visiting Lisbon!

This hotel was fabulous for what we needed for our 3 day anniversary break away in Lisbon. The staff were all super friendly and very accommodating. they really looked after us and gave us some fantastic recommendations for restaurants and things to do. We booked a private day tour which was incredible to Cascais and Sintra. We stopped and saw so many interesting and amazing places. On our final day, we did the free walking guided tour organised by Pedro who was wonderful. He knew so much history and information about the city. It ended with a complimentary glass of wine and a free souvenir. He brought the whole group together and was so warm and welcoming with everyone. I would thoroughly recommend Pedro's tour to anyone staying at the hotel. The hotel reception staff were all really friendly and helpful and the food was lovely in the restaurant for breakfast. We had a lovely lunch on our final day. We were recommended to try the octopus and the duck risotto (both were lovely). We will be returning to this hotel again as it was so unique and great location too. thank you for giving making our anniversary so special. xxx

No window in the bathroom (but a lot of hotels have this problem). No mirror to do my make up at the dressing table in the bedroom but I used the bathroom mirror.

Sometimes 10 is not enough :) When the location turns out to be the best that can be expected, when the room looks even better in reality than in the pictures, when the breakfast is varied, so delicious and generously served, when the service exceeds all expectations and beyond, and when the service manager - Pedro conduct over all of these, and he does it with sensitivity, a smile and endless patience , you feel that this wonderful place must be rated above the possible 10.

Pedro and team offered absolutely high quality services, ranging from a warm welcome, an early check-in, a clean and comfortable room, to an amazing buffet breakfast served from 7 to 11 am, etc., to a free city exploration walk. Personnel are exceptionally professional, kind and respectful. Location cannot be better, in the central historical part of the city, close to all commodities and still calm area. The marble bathroom is exceptional for a 4 star hotel as well and a must to try. Many thanks as well for the delicious birthday cake and kind words; much appreciated your careful attention and the nice surprise!

The noise issue with the ventilation system was quickly and professionally handled and we were moved to a better room.

I recently had the pleasure of staying at Hotel da Baixa for two days, and I couldn’t be happier with my experience! From the moment I arrived, I was warmly welcomed, and the service throughout my stay was outstanding. A special mention to Nuno Vieiza and Tamally Guman at the bar—they truly went above and beyond to make my stay even more enjoyable. Their hospitality, friendliness, and great recommendations made for a fantastic experience. The breakfast was excellent, with a wide variety of choices to suit every taste. My room was spotless, comfortable, and beautifully designed. It was also a lovely surprise to receive a welcome gift from the hotel—a thoughtful touch that made me feel even more special. I had an amazing time in Lisbon, and I highly recommend Hotel da Baixa to anyone visiting the city.

Everything was perfect started with pleasant refael that was very attentive at the chk in ❤️location is perfect main attractions and most stay travelled by foot from the hotel. Pedro the outstanding guest manager gave us a local tour explained every piece of history details and local stories .great bed with amazing shower ..buffet breakfast was perfect at beautiful restaurant.coffee tea and soft drinks cookies n fruit free all day .we travel a lot and have been to many hotels this hotel facilities n service was way beyond expected ❤️

Everything was perfect

I was visiting for business, and the location couldn’t have been better. The hotel is situated on a quiet street with tram tracks, so it's peaceful and free from the hustle and bustle of tourists. Yet, it’s just a short walk from all the major attractions and central points in the city. Perfect balance! The service at the hotel was exceptional. From check-in to check-out, the staff was impeccable, always ready to help with anything, big or small. As for the breakfast—luxury! The spread is worth every penny. All the ingredients are top-quality. Fresh fruits like kiwi, oranges, pineapple, melon, and papaya are on offer, and the cold appetizers include fresh salmon and other premium selections. It’s a perfect start to the day. Now, the room: in my standard room, I had two large windows and a high ceiling (around 3.5 meters), which made the space feel vast and airy. The bed was enormous—truly a King-size—and the mattress was incredibly comfortable. Every detail was carefully thought out, from the daily supply of complimentary water to the in-room, coffee machine with pods. I have long hair, and I usually bring my own shampoo and conditioner when I travel, but the products here were from a renowned French brand—top quality, so I didn’t need to use my own. The bathroom amenities were all excellent. The room also offered ample space to work. I set up my laptop by the window, enjoying coffee in a comfortable chair—perfect for the times I needed to catch up on work. The hotel’s restaurant, Sebastiao, deserves special mention. Don’t even bother looking for alternatives! In Lisbon’s city center, there are always people trying to lure you into restaurants with promises of great deals, but I can’t imagine a better dining experience than at Sebastiao. The food is a delightful blend of traditional Portuguese dishes and fusion cuisine, all made with exceptional quality ingredients. Plus, there’s l jazz music to set the mood, making it a great spot for a business dinner!!!

The front desk personel were amazing. Our room was clean and comfortable. The location could not have been better! There was a large selection for breakfast, the food was delicious.

The young men who worked the hotel bar during the day and early eavening were not very friendly. They talked amongst themselves and seemed bothered when asked for ice or to order food or drink. We visited on three different occasions so it was not a one time thing. One evening we asked for ice in our icebucket and they would only give us a glass of ice. The next night my husband asked the front desk and they had them fill the bucket for us.