The location is excellent - not far from Rossio metro station. You are practically in the center of the city. It is especially important that you can get there quickly and easily from the airport - using the red metro line (direction Sao Sebastiao) to Alameda, and from there the green line (direction Cais do Sodre) to Rossio station. Also, a few hundred meters away is the Rossio train station, from where trains to Sintra depart. From the attic room you have an amazing view to the tourist attraction Santa Justa elevator. The hotel staff is particularly friendly and kind.

The room is very small and can be used only for a short stay (3-4 days). The size of the room and bathroom is not suitable for tall people. It is convenient for those who are petite build.

The staff at this hotel were extremely friendly. The decor was beautiful and the cleanliness was exceptional. This hotel is in a perfect location.

The only problem that we had was that the curtains did not close fully. This meant that the light from the hotel opposite was beaming into our room all night long. We both slept very badly on both nights we were here.

Great location staff friendly vlean and comfortable

Well i opted for an upgrate for a room with a view well disappointed i was u had to stick your next out the window to get the view upgrade wasnt cheap either so very disappointed also not enought space for our cloths 2 peope

Hotel is right in the centre of things , step out of the hotel & you are amongst restaurants , bars & 5 minutes from the water front , very handy for the metro , suggest use Baxia- Chiado metro station for hotel , much easier than Rossio Square , less cobbles & escalators in station & 2 mins left from station to hotel! Hotel has a tiny reception & a small lift that only fits 4 people , greeted with a port & pastry , lovely! Only stayed in standard room but very nice , modern & comfortable , had a room at the back with a view of the castle over the rooftops (501). Bathroom was excellent with great power shower , bed very comfortable , had 2 opening windows as well as air con, as we were at the back very quiet. Room only had a coffee machine but as we prefer tea asked for a kettle & was given on no problem at all. Our room was cleaned & tidied every single day , whole hotel was spottless. We didn't have breakfast as so many places outside the hotel but did hear guest saying it was very nice. would stay here again & recommend to anyone.

Everything was just perfect. From the hotel check in - being greeted by such lovely staff members with pastel de natas and port wine to just how amazingly clean and well equipped our room was. I slept beautifully! The location is fabulous, you have Rossio square right outside with the metro 2 minute walk with great connections, or you can just walk to Praca da Comercio in 5-10 mins and have a look around all the restaurants and shops or walk along the water front! I can’t fault anything with this hotel. If you don’t fancy the metro or walking, just use Bolt - the taxis are literally €2-€4 euros a trip and you can save your legs walking up all these hills! Book your stay here 10/10 :) :)

The hotel was centrally located and well placed for bars, restaurants, shops, local attractions and public transport. Check in was straightforward and we were offered a glass of port and pastel del mata on arrival. All staff were polite, friendly and accommodating to our needs.

Excellent location near a Metro station, Rossio Square, Santa Justa Elevator and lots of shopping and restaurants in the different neighbourhoods. Polite and friendly staff at reception. Loved the Portuguese tart and drink of Port upon check in- thank you! Room was modern. Good heating system in room for a low season stay. Good selection at breakfast. Good price for a 3 night stay.?

Room was a bit tight for two people. Their single beds also seem a wee bit narrower than I was used to. While the two decorative pillows on the bed look nice, they are a bit difficult to store when the bed is being used, we ended up putting them on the floor.

The hotel is right next to Rossio square, you can easily walk to many city attractions. The staff was very nice and helpful, we had to change rooms on our last night because the sprinkler went off on our bed, and they handled the situation with care and very fast. We only had breakfast once during our stay, it had enough variety for us, we liked it. They also left a surprise cake in our room for my fiance's birthday, that was very thoughtful.

Some instructions about check in process would have been helpful in advance. We didn't know there were actually 2 entrances (one is an annex). We first went to the annex entrance, which was locked. They only had a sign with the hotel name next to this entrance, nothing on the other one which had the reception, it made it harder for us to identify the actual location.

The location was very central, 5-8 minutes walking to important places. The staff was friendly and helpful. Uber rides are cheap, reliable and fast. Always take Uber from Airport to Hotel and back. Never take a ride with private taxi guys who charge 5-6 times more than a Uber ride. We took Uber rides 4-5 times and on avg we had just 5 minutes wait. From Airport to the hotel a Uber ride costs around 10-12 Euros. The shower was really nice and the bathroom was decent size for a European hotel.

The rooms are a bit small and there is room to make improvement for breakfast when I compared it to the breakfast we had in hotels in Spain and Italy.

Reception staff were really friendly. Good location

We were on the 5th floor and for 75% of our stay the lift was out of action.