Location is in the center, very close to Elevador de Santa Justa, to Rua Augusta street, Praça do Comércio and other few attractions.

The entrance is in the back street, so the taxi cannot come till the hotel's door. Also lots ot homeless and beggars on that back street. One night there was karaoke or something in the nearby restaurant and the noise was too much.

The location was amazing, right in the square but wasnt noisy at all. Walking distance to just about everything you need to get to in Lisbon when you only have a short time. The bed was super comfortable and the staff was super accommodating at storing our luggae for the day as we toured the city. Their coffee and pasteis on checking in was such a nice touch as it was out first day and had been traveling all night.

Nothing I can say I didn't like. Maybe that you have to go around to get in? Not really direct street access....but this is VERY minor.

Breakfast, style of the room, clean,

Room has emergency lights visible and glowinh emergency plan sticked to the wall... So at night theres no total darkness.

The employees we met were very friendly and helpful, the reception team in particular were great. Lovely welcome and they kept our bags for us as we arrived before check in. The location is excellent, very easy to get around to most areas in particular if it's a first time to Lisbon. The room was clean and had everything you needed for a few days trip. We didn't take breakfast at the hotel so I can't comment on that.

The room was small but I knew that on booking so it was ok. They booked us a taxi on our last day and then it never arrived ( not their fault at all but just flagging it ) we waited 10 mins past our collection time and then we had to leave, we need not have booked a taxi because they are on the square anyway.

Very warm welcome from staff, easy check in, great room. The hotel is very central with walking access to many restaurants, museums and (after a steep uphill walk) the wonderful Sao Jorge castle, which we could see from our bedroom window (see view attached). The hotel is located 'on the flat' adjacent to the Rossio square, and with level access to the river. Either side, the hills rise, and as any visitor to Lisbon with tell you, there are some steep hills to negotiate depending on where you are going. Reception staff and tour concierge(s) were all very friendly and helpful; we made reservations for a guided tour to Sintra, a local Fado performance, and restaurants - all very successful. Breakfast was adequate with lots of fruit and pastries, but the same cafe is open for lunch and a light dinner to the general public, and we enjoyed those even more. Sound proofing in our room was particularly good - opening a window demonstrated how noisy the square was below our room. Room was serviced daily. Good WiFi. Great bathroom, strong shower. Highly recommended.

Sadly, homeless people and rubbish are to be found fairly close to the hotel, but this is hardly the hotel's fault.

Everything was new because the hotel was just renovated. They did a really nice job with the renovation and the room was very nice! Great central location and my room had a nice view of the plaza. It was very quiet in the room despite the busy area. Great water pressure and also the AC worked very well. The front desk staff, especially the two guys that were there in the afternoon/evening, were very friendly and helpful!

The room I stayed in was quite small (albeit it very nice) so not a lot of space for luggage. Would also be nice if they added a little shelf of some kind in the shower to put your stuff on so you don’t have to put it on the ground.

The customer service staff at this hotel are amazing, particularly Marcus. All arriving guests are greeted with regional port and cake. Our room (and the hotel) were exceptionally clean and well appointed. We were provided a room overlooking the square which was very nice. The room was compact but we managed without a problem for three nights. The hotel is in the middle of old town with nearby locations of sites that you can walk to. I would stay here again and definitely recommend.

The hotel has a perfect location to access by car and public transportation, and foot walk distant to most of the sightseeing areas. Clean and hygienic by the means of room itself with the bed and the sheets&towels also the fresh air and good smell. Furniture and interior new. Although located on the noisy square, no problem in the room. If you are looking for the above mentioned points in a hotel, you will receive the value of the price. Front desk Monica and Marcus helped so much with early check-in and giving information about the routes and highlights of the city on map. Stayed for 3 nights, enough space in the room. Welcome by Nata and Porto wine, thanks.

Things to be improved: towel slippers would be included.

Perfect location. Greeted with Port and a Portuguese tart on arrival. Staff were super friendly and attentive. Beds were really comfy!

Perfectly located near Rossio Train Station and close to the squares: Rossio and da Figueira. Also two Metro stations very close to the hotel. A few minutes away from Rua Augusta which leads to Praca do Commercio. However what tops it all is the staff. Extremely helpful and they go out of their way to assist. Of particular note was the sterling support given by reception Penelope. Undoubtedly an asset to the hotel. Hotel was very clean.

I would have preferred a slightly larger room but then it sufficed for our 3-night stay.