The hotel located at the best location in Lisbon. Cars can easily access to pick/drop off easily (this could be a challenge in Lisbon). The staff is very friendly and helpful. The room was clean we arrived and you could ask for cleaning everyday. This is the best place in terms of location since everything is just walking distance from you.

Room was quite small and the lobby smells bad because of the attached restaurant

The property is in a prime location, everything was within walking distance. We didn’t need to rely on Ubers at all. Metro station right around the corner if you want to travel a bit further, and a scooter drop off point right outside too. Our room was more like an apartment - plenty of space and very clean. It was cleaned once during our 3 night stay which was fine for us. Good air conditioning too and Rituals products in the bathroom. Taxi’s to / from the airport were organised for us and cost €25 for us both.

Nothing - it suited us perfectly

The staff were very friendly and the location was excellent.

The following are just minor issues but would help: It needed a full length mirror that you can stand away from. The TV/mirror was dark and too close to the beds. Also there could have been more wardrobe space as there was plenty of space for more. The wardrobes just had hanging space not any shelves. The hairdryer kept cutting out and was not that powerful. So provision of a better hairdryer would be good.

I am so glad that I chose My Story Rossio for my stay in Lisbon. What a delightful hotel at the heart of the city. The reception manager kindly upgraded my room to one overlooking the Rossio Square and direct view of the castle. Rua Augusta- pedestrianized shopping street with lively cafes is just around the corner of the square. Chiado, Bairo Alto are areas close by but very steep hilly neighborhoods. Breakfast had many food options. I had a late evening flight, so they were kind enough to extend my stay by a couple of hours . The taxi stand is across the square. Highly recommend, but please note this is an expensive hotel.

Expensive but won't complain at all.

Location ….. near Rossio metro and train station . Busy area ….. lots of restaurants. Walking distance to riverfront, Cais do Sodre ( for train to Belem and Cascais). Buses and trams nearby Staff….. excellent . Friendly , welcoming, helpful Breakfast …. Very Good selection . Rooms ….. city centre rooms are understandably on the small side .The room was fine though the decor was a little dull and lacking in colour. Cleaned every day perfectly . Comfortable beds. It’s worth having a view over the Square rather than the courtyard . Good double glazing and shutters …. No noise

Initially a little difficult to find. ….. there’s a doorway between 2 shops . It’s hidden behind lots of pavement tables and umbrellas.

Perfect location. We walked almost everywhere. Room view was fantastic. Large walk in shower. Air con and heating available. Friendly staff. Nice breakfast, which included scrambled egg and bacon, cereal, breads, pastries and fruit. Good choice of hot drinks. Our room was upgraded on arrival. It was my husband's birthday and when we got back from a day out, the staff had unexpectedly left sparkling wine, cake and balloons, which was lovely. We definitely would recommend this hotel and stay again.

There was nothing we did not like, but it would have been good if there was a welcoming bar. I thought the breakfast area may have doubled as this, but we couldn't get anyone's attention, after arriving back from a day out. We could however, have got a drink outside the hotel door in the Cafe Portugal, so it wasn't a problem.

The location is fantastic with the beautiful Praca do Rossio right in front (be aware that the entrance is a little tricky, hiding behind the restaurants on the pavement). I had the breakfast option, the food was very fresh, and there was lots of choice, and it was continually topped up during the service. The welcome pasteis de nata left in my room on arrival was a lovely touch and, of course, were delicious. The hotel was very conveniently located and it was an easy walk to many of the city sights.

A limited quantity of regular tea was supplied, mainly fruit tea varieties. The bed is very comfortable but dominates the room, making it a little difficult to move around.

The location of the hotel is absolutely perfect. The room was quiet and very clean. Room service exceptional. Some restaurant staff a bit rusty on English, but all in all the majority of them were really good. The breakfast was really good, plenty of fresh fruit, pastries, various different sorts of bread, nuts, cereals, coffee machines nice too. Couldn't fault the breakfast.

The bed in the room has a wooden base and as the length of the bed almost reaches the end of the room, it makes things problematic getting past it. (Often got bruised legs from the corners of the bed when trying to pass it). Maybe a suggestion would be to put some kind of protective foam/layer on the corners to avoid injuries. The staff give out two vouchers on arrival - one for 20% off a meal at the sister hotel down the road and one welcome drink. The voucher for the welcome drink wasn't clear, we thought it was for a welcome drink at this hotel (which would make more sense) but it is a welcome drink again for the sister hotel. Not enough hangers in one of the rooms we booked.

Location. Close to a range of restaurants and easy access to main tourist sites. Excellent breakfast. Helpful reception staff. Lovely view. Welcome pasteis de nata. Good linens. Large, soft towels. Good shower. Sturdy kettle.

The wall TV turned into an unusable mirror, owing to its location. Bathroom shelves too high and towel hooks not fit for use, as they didn’t hold the towel. Lighting in the room needs to be more practical- we had to get out of bed to turn it off. One morning the breakfast food ran out well before the end of service.

The hotel is excellent. The staff are top notch, so helpful and couldn’t do enough for you. Every member of staff we met was really nice. We were on the top the 4th floor the room was very well appointed, spotlessly clean, the beds were very comfortable, shower was powerful with plenty of hot water. The location of the hotel is amazing it would be hard to beat right in the centre easy to get to everything. Breakfast was lovely so much choice and great value. This is a lovely hotel and we would strongly recommend it.

Nothing