The location. It's in the city centre. It's accessible by foot to most of the tourist spots. The room. It's clean and big enough for a couple. The room' is cleaned everyday, beddings & towels changed everyday. And they supplied bottled water everyday. You can drink as much as hot drinks(coffee, tea, choco) as you want by their refreshment area. The staff are all lovely & very accomodating. They always have smiles on their faces.

The sewage smell in the bathroom.

The hotel is a solid 4 stars hotel. I liked it. Modern. Clean. Helpful staff. The street at the entrance is a street with souvenirs shops and totally ok. I am a middle aged woman and I travelled alone. I felt safe. I would also have no problems bringing my kids here. Therefore I do not understand the reviews that say that they felt not safe here. I have live and travelled in quite a few places and therefore I have some perspective. The bathroom was small (I was in a single room) but modern. Hot water worked perfectly. Coffee, Tee, Chocolate for free in the lobby. 2 bottle of water for free in the room. These little things make you feel at home.

These are minor points: Part of the furniture should be renewed. It didn't look so nice. The safe in my room did not work.

Hotel was centrally located and walkable to all the areas we explored. Although you cannot be dropped right at the door, the walk to where taxis and Ubers pick up, was less than 5 minutes. It is located in a pedestrian side street with lots of tourist shops, at night they are shuttered, and it looks very different from the day, but we never felt unsafe (2 women) Staff were very helpful obtaining bookings for dinners. The room was clean and comfortable and even though we were right by the elevator we never heard any noise.

We had no complaints at all

Everything about he hotel was perfect for us. We arrived early from the airport but were able to check into our room at 12.00pm - a real bonus!! The hotel is in a very central location just off Rossio Square and it was easy to walk to sights and restaurants in Baixa, Chiado and Alfama. As we were close to Rossio Square, access to Bus and Metro travel was also very easy and our visits to the Tile Museum and Belem hassle free. Our room was spacious and VERY clean (fresh towels every day and bed beautifully made up) and also very quiet. The girls on Reception were also very friendly and helpful and a credit to the Hotel, making us feel very welcome at all times. We would recommend this hotel to anyone visiting Lisbon.

Nothing comes to mind

I felt comfortable the minute I walked into the hotel. The reception staff are amazing, helpful and so friendly. The hotel is in a great location in the heart of downtown Lisboã, very close to the Metro and the Rossio Rail Station. The room was very clean with an added bonus of having a kettle, coffee and tea bags, very important to me, when I’m travelling. There is also free access to a hot drinks machine in the breakfast room which can be used at anytime, day or night. Good quality bed linen and the weighted quilt amazing. Such a nice place to stay.

Cannot think of anything!!

Staff are very friendly and willing to share recommendations when asked, especially the guy (pardon me, forgot to ask for his name). He is very helpful and informative. The rooms are very clean and the location is great. Bedroom slippers will be given upon request.

The shower gel and shampoo are all in one kind, so not very nice to use. For those who need hair conditional, please bring your own. Otherwise, your hair will be badly tangled.

The location was great and it was very centralized. There is a train and bus stop less than a five minute walk from the hotel. The staff was very friendly and the rooms were very clean. They also provide you with bottled water and some chocolates for your stay. There is also a lot of restaurants and bars near the hotel within a very short walking distance.

The lighting in the room was a little bit dim.

just a few metres from the metro station and walking distance from city centre, a lot of restaurants and shops around the hotel.

Parking is not easy , they do advertise on the page that you can park in the garage nearby, but if the garage is full then the next best option is a 10 min walk to the hotel. Even with car it is nearly impossible to reach the hotel as the hotel is not next to a parking lot, there is a parking for taxi but if it is crowded than good look. We had to stop at the busstation unload everything (3 suitcases a baby stroller and the baby) I went to the next car parked, 30euros a day and then walked 10min to the busstop to get everything and walk to the station. Even then i would recommend the hotel but keep in mind it is not easily reached.

Nice bathrooms, the beds and pillows were comfortable. The staff is great, they are happy to help at any time. It’s great that you can open the doors/ windows to get some fresh air. I don’t understand why people are saying that it’s loud. It’s next to a busy pedestrian street, hundreds of people walk it daily, however it gets quiet after 11pm. You can’t even hear it that much if you close your windows. It’s great that they have a mini-fridge in the room. The breakfast area it’s nice and chic!

All good!

Fantastic staff, especially Igor. Fantastically clean. The area was a little sketchy, but only round the corner from a better part of town. I would have felt a little worried if I was a girl alone in the street outside, luckily I was with my husband, and I'm not easily bothered normally. However, we had no problems, just felt a bit scary with lots of young men just hanging about especially in the evenings.

Everything else!! Fab 👌 I would recommend the hotel