Good location. Very friendly and helpful staff.

For the price and the reviews that we read we were expecting a nicer room. Our room and bathroom were a little tired. There was a room on our floor that was in the process of being remodeled, maybe ours was next?

Nice hotel in a great central location. We received a very warm welcome at check-in. The bed was large and comfortable. Breakfast was fresh and tasty. The room had a beautiful view of the city.

Room 501 has a weird noise in the wall behind the bed. Lots of ticking. Luckily I had earplugs with me and I was so tired I was only slightly bothered. There was a coffee machine but no kettle in the room, which I missed as we don't drink coffee. As a tip for the hotel's evening restaurant, I would like to pass along that they should dim the lights. Then people will definitely come and sit down.

From the moment I arrived, I felt incredibly welcomed and cared for. The hotel itself is beautiful, elegant, and perfectly located—but what truly made my stay unforgettable was the staff. Every single person I encountered was warm, professional, and genuinely attentive. Whether it was the front desk, the breakfast team, or housekeeping, everyone went above and beyond to make me feel at home. Their kindness felt authentic, and they were always ready with a smile, a helpful recommendation, or simply a friendly conversation that made the day brighter. I would return to Hotel Carmo in a heartbeat—not just for the lovely rooms or the excellent location, but because the people there make it feel like more than just a hotel. Thank you for such a wonderful stay!

Central, easy access to anywhere you want to visit in Lisbon. Perfect location. Love love the location. The square outside the door step has a lovely atmosphere. You can just sit and chill outside after your dinner. Live music at the square. Evething feels like within 5-10minutes walk. Room has everything you need. Small but just right. Comfortable beds and pillows. Breakfast good basic. Staff are amazing. Cannot thank the lovely staff enough. Thank you so much to Beatriz. She's amazing. Helped us with our train to Porto. She's very welcoming and accomodating.

Something small but not a deal breaker, the shower was great but just the way to turn it on. You can get wet with cold water first and hard to escape it. Nothing major. Im still alive.

This is my second time at Lisboa Carmo, and again I loved it! The location is right at the center of Lisbon, and the room views are incredible. The rooms are very clean and have a lot of natural light. The staff at the hotel are so friendly and kind, I was always happy to return to the hotel to say hello. They always helped me find where I needed to go and gave great recommendations. Bernardo is so helpful and friendly, I mentioned I was practicing my Portuguese so he very patiently spent a few moments of his time to help me practice throughout my stay. He is so warm and helpful, his recommendations made my trip so much better! Big thank you to Bernardo! I could not recommend this hotel more!

Everything was perfect. Thank you again for a wonderful stay!

The location was excellent, we could choose to walk, take the Metro, tram or bus within minutes of leaving the hotel. The bedrooms were spacious with quality linens, a very comfortable bed and quality toiletries. All the staff were helpful,professional and polite. We took two of our evening meals in the hotel and the standard of service by the staff was exemplary. The food was excellent,in fact my husband commented that he had had the best prawn risotto that he had ever eaten.

The property is in Chiado which is a beautiful part of Lisbon. The family suite was a great option for us- two bedrooms with a small outdoor patio. The staff were immensely helpful! The rooms were clean and the master bedroom spacious. The restaurant was very good and the staff were excellent. On Wednesday nights they provide a lovely Fado performance.

The mater bathroom though spacious needed some renovation. The shower in the second bedroom didn’t work as well as in the master but was helpful to have for a family and the second room was small but had access to the patio area which helped alleviate the limited space.

The location was awesome. The bed was comfy. Room was clean and large. The staff was fabulous, they were so very friendly, they put in so much effort to personalize our stay, provide recommendations, and accommodate our quirky requests. Nothing short of 5 star hotel service/treatment. I’d stay here again, without a doubt. My first time in Lisbon was fantastic and this hotel had a lot to do with it. Thank you for a wonderful experience.

The shower knob was awkward as it rotated between different shower heads with the middle being the off position. Yet the knob didn’t have a line to delineate the off position so it took time and patience every time I attempted to turn off the shower. It was hard to find the off position in the middle and I continually hovered between shower heads. I had to have patience and let the water drain out of the pipes and hoped that I found the sweet spot for off.

I had a wonderful stay at Lisboa Carmo Hotel. The location was absolutely excellent — right in the heart of Lisbon and within easy walking distance to historical landmarks like the Carmo Convent, Rossio Square, and the Santa Justa Lift. It made exploring the city incredibly convenient. The front office staff were friendly, helpful, and professional throughout my stay. They were always ready to assist with directions and local recommendations, which added a personal touch to the experience. Daily breakfast was consistently good, with a nice selection of fresh items to start the day. I also appreciated the housekeeping team, who kept the room clean and refreshed each day without fail. Overall, a great base for anyone wanting to immerse themselves in the charm and history of Lisbon. Highly recommended.

The hotel is in a lovely area on a square with many restaurants very nearby. Plenty of fresh produce for breakfast and our dinner was excellent.

The hotel advertises complimentary airport pick up with stays over 3 nights, but it wasn’t available for us either way. The water did not drain properly in the shower, and as a consequence I did not notice that it had leaked into the bathroom and onto the carpet in the room. Reported to reception twice as nothing was done to improve the situation on the first occasion. There appeared to be a plethora of power points, however quite a few did not work, meaning we had to scramble about on the floor to plug in the hairdryer. Would have been happier if the towels were not changed everyday as it seemed wasteful. When we left we were not asked if we had enjoyed our stay, merely asked to pay the tourist tax.