The staff were very friendly. My favourite thing about this hotel is its character and size. I’m not keen on staying in large establishments, this is a converted section of a very old building and in total there are only nine rooms. Yes, it is old, and some noise travels, but the character really makes it worth the day. The rooms are gorgeous and very large, generous proportions. Despite the age of the building, the soundproofing of the windows and shutters are quite good. We had the windows open in the afternoons when we returned from our walks, and the square felt quite loud. But the windows did a great job of shutting that out at night time. The staff were extremely kind and left a small bottle of wine and a slice of cake, with a hand- written note for my husband‘s birthday. That extra touch would make me come back there any time. The breakfast is small, but perfectly adequate. Hot food includes scrambled eggs and bacon, there are pastries, yoghurt and fruit available. There is a kettle and coffee maker in the room, the water bottle is replaced daily. There is a mini bar, which we did not require, but I did use the fridge keep some milk in, as being Irish and British we like real tea. Robes and slippers are also provided, The shower had great pressure and was always really warm. It was enough to keep us going, the breakfast room is so small and cute and feels more personal than some of the big hotels. The location is just around the corner from an underground station, as well as tram stops on the square. Just FYI- you can easily get the metro/underground here from the airport, only one line change. We found this to be a perfect base and did a lot of walking. Some restaurants nearby are excellent, I would recommend the little wine bar next-door to the right (as you stand facing the hotel) and the Asian restaurant to the left.

The only issue I found with the sound, was the fact that there are apartments above which I assume people live in. I could hear someone above me moving around and noises like chairs tracking on the floor. It didn’t bother me too much and I went back to sleep, but just be aware this is an old building and it only occupies one and a half floors. There is no lift up to the room, not an issue at all for us. They do also offer help with the bags, but please bear in mind if you have mobility issues or are a little older and struggle with stairs.

Our stay at this hotel was truly remarkable, thanks to its perfect location and exceptional staff. From the moment we arrived, we felt welcomed and well taken care of. The hotel is perfectly situated. It is close to the train station and many must-visit attractions, making it an ideal base for exploring the city. A special shoutout to the receptionist, Esra, who went above and beyond to assist us, especially with planning our trip from Lisbon to Porto.

we did notice that the breakfast items were not replenished as frequently as expected. But overall, really good hotel to stay in.

The location was great, it's in the heart of Old Lisbon city. The design interior is beautiful, it's like an museum. The staff was polite and helpful. The bed was comfortable.

The breakfast was ok, but it was almost the same each day. During check-in they asked our card details, including CVV and expiration date, for security reasons they said - in case we broke or use something from the mini-bar; which is illegal I must say, you cannot ask such details. I recommended them to change the policy to ask for 50 EUR cash during check-in and return them during check-out, hope they will implement it. I bit pricey.

Bordalo Palace is in a super location with good restaurants, bars and shops just on the doorstep and transport options also very close by. Also a very quiet location despite having a restaurant just below our window but it closed at a reasonable time. Room was very spacious, clean and comfortable with all necessary amenities. Breakfast was a mixed array each morning but also tasty. Staff were excellent throughout from check in to local tips and help g with extra coffee each morning. No hesitation to fully recommend.

The location was perfect to get around the city; the room was spacious and clean; the breakfast was the perfect way to start the day; the staff was exceptional! Daniel was always there to offer great suggestions for restaurants and calling ahead to make reservations. He is very knowledgeable about Portugal’s history and culture and shared much valuable information. Catarina was so kind and quite knowledgeable as well. She made excellent recommendations about our trips to Sintra, Belem and Oporto. They were genuinely interested in our having the best experience in Portugal.

The building is over two hundred years old but has been well maintained. The room we stayed in was very spacious and had a lot of style. We booked a large room for a four-night stay, and it exceeded our expectations. It felt like we were staying in a cool guest room of a castle. The hotel is in a great location, with many local restaurants, attractions, and boutique stores within walking distance. The breakfast was delicious, and the staff gave us a warm and personal welcome. It was such a great stay!

The breakfast area is a bit small. Since we were on the second floor, it didn't bother us without an elevator. Despite that, we had a great time staying here.

The staff (especially Daniel and Katarina) were really attentive and sweet, the location is close to everything, our room is so spacious (restaurants next to it are great food, there is a Michelin restaurant not too far!), the welcome wine, fruits and treats inside the room were really nice and thoughtful, breakfast was delicious! Easy to get around, Uber can pick you up right in front of the hotel.

Nothing really to complain about, just note there is no lift but they make arrangements to help you with all your luggage so no problem at all. Also, temporary plumbing noise when water is turned on, but it goes away after using.

The staff was amazing! Emails prior to our arrival were answered quickly and our room request of twin beds was honored. Staff made reservations for our dinner our first night there and the day staff had wonderful recommendations for how to see the city. Breakfast both days was amazing, with so many options - so good to have eggs after so many days of walking the Camino. We had an unfortunate experience the morning we left. Having booked a taxi the night before to the airport - the taxi never came. The staff called every taxi company and were so stressed on our behalf - even running down the street to try and hail a taxi for us. In the end it all worked out - and we did catch our flight (without a giving them a proper thank you) So...Thank you! I can't say enough about this hotel, the location and, most importantly, the staff!

Nothing!

Location was perfect and central to everything. Staff was phenomenal in assisting with all our needs, especially Catarina. Breakfast which was included in our stay was amazing. If you like small boutique hotels with great customer service and a perfect location then this is the place for you in Lisbon for your stay. Only nine rooms !! I cant say enough about this place. It was our 1st time to Lisbon and our 1st stop. It set the whole tone for the rest of the trip

Nothing. It was perfect

The stuff were super helpful and friendly. The breakfast was delicious. The location couldn’t be better. Our room was lovely, overlooking a charming square

Our original room was overlooking a very unpleasant back yard with loud a generator right outside the window. I am suffering from fear of pipes, generators and boilers, so couldn’t possibly stay there, although the room itself was lovely. Luckily the stuff were very understanding and found an alternative GORGEOUS room facing the front.