We arrived late Saturday afternoon and the town was in a grid lock, it took an hour to get into the underground car park next to the hotel, so we were very stressed when we arrived. This was noticed by the staff when we checked in who told us to relax, they got us a drink from the bar and then assisted us with retrieving our luggage from the car. We were travelling with our dog and were given a room on the ground floor so we could open the door to the court yard. They are very dog friendly and we were able to take our dog in the bar and restaurant. We went out for dinner in the evening but wished we stayed in the hotel, as everything was excellent. Despite the traffic when we arrived, the hotel is in a good location, central to shops and restaurants.

Location is exceptional, we arrived by car and there is an underground car park situated outside the hotel which is discounted by the hotel. Hotel is also opposite the Reims train station and is close to many bars and restaurants and points of interest so well worth considering when choosing a hotel in this area. Room was comfortable and clean and quiet. Staff we encountered were friendly and the man on reception recommended a brasserie for us so our kids could try snails for the first time and the brasserie was exceptional with friendly staff and great food.

No complaints, we didn't use the spa facilities or restaurant or bar so I can't comment positive or negative but the bar and restaurant did look very nice and inviting

Very stylish decor, beautifully refurbished. Excellent location in the heart of Reims but with great double glazing and sound proofing, we slept very well. Beds were extremely comfortable. Staff were friendly and helpful. Breakfast had a good choice of cold foods.

Room was very small indeed and this should have been reflected in the price. I didn’t feel hotel security was great - anyone could walk in and up to the rooms, also our corridor window was always wide open with access right onto the fire escape.

The hotel has an excellent location on a lively pedestrian street yet it is easily accessible from the highway. There is a large public garage beneath the street with an elevator directly in front of the hotel. The room was quite comfortable and the bathroom had a large shower and countertop. We even tried out the sauna - nice way to unwind after a day sightseeing.

We found the breakfast to be overpriced. Better to walk 5 mins down the street to Paul for yummy coffee and croissants. Also the nearby grocery store has a self-service machine that makes freshly squeezed orange juice.

A great location for accessing all that Reims has to offer, very close the the train station too. The staff were friendly and helpful. The beds were comfortable and the shower was amazing! The hotel is doing their part for the environment and lend refillable water bottles, along with offering an incentive for reduced cleaning requests during the stay.

The room itself was really small. We had 2 twin beds which were basically touching and we could only just walk down the side of each bed.

Location is great. Very close to train station and in the city square. Staff is friendly and helpful and you get some champagne if you’re willing to forego daily housekeeping. And they give you refillable glass water bottles to use instead of plastic. Loved that.

Could hear water running through the pipes at all hours. Turned on our white noise app and that took care of it but if you don’t do that plan to hear water running all night.

The location was amazing, the parking was immediately in front of the hotel, the staff was very friendly. The gym was clean, the room had all necessary facilities. The food was great and the restaurant/bar staff was very friendly.

Through the design of the shower that was flat, the whole carpet in our room was already wet before we used the shower. The whole room smelt like mold which was not really appealing and the carpet never dried for all the 3 nights we stayed there.

The hotel was about a 2 minute max walk from the train station on flat ground and because of this proximity it meant that most buses, tours etc left from there. So the convenience factor was very high. Our room was large with a large bed and a great shower. The black out curtains turned day into night. The opportunity to be eco friendly meant turning down the daily clean etc for a free glass of champagne/ person/night in the bar. A good deal. The front of house staff, especially Camille, were extremely helpful. Will recommend this hotel to anyone coming this way.

The wifi was bit indifferent at times and meant going into reception to reconnect; this got a bit annoying.

Convenient parking to the city center, and from the underground park garage. Friendly, English speaking Reception personnel. Clean room. We enjoyed the small breakfast option. Shops and restaurants are located in the immediate vicinity of the hotel. On the edge of a pedestrian zone, the hotel is located within 600 meters of the city center and other major attractions.

The hotel offers no private parking. Parking is an additional cost off the premise.

Our room, at the back of the hotel, was very quiet - although the view from the window wasn't very pretty this didn't bother us. We had breakfast on one morning which was very good, but we felt it was a bit expensive (Euro 23 each). We walked to all the "tourist" attractions from the hotel, which is situated near the railway station. The staff were very helpful and friendly and, when I left an item in the room, forwarded it on to me. Very grateful for that!

We would have liked a nicer outdoor area at the back of the hotel to have a drink.