The staff were very friendly. Bed was very comfortable, nice hot shower and good black out curtains.

Car parking was expensive at £15 a night so managed to park on the road further away. I appreciate that it was free if booked directly but would still worked out more expensive. Lots of condensation on the windowsill in the morning. I also forgot my shampoo/conditioner of which there wasn’t any in the bathroom containers.

If you are looking for just a short stay or even longer break The Waterfront hotel is very clean and spacious set out on several levels with twin lift service to all floors, (Please Note, keep your key card in your pocket as this is also your security lift pass key) As a disabled traveller i found no problems getting around in the hotel it is very spacious throughout the hotel, the lounges, restaurant and bar areas including the restrooms are all easy to access, Even by Speed-demons in wheelchairs if necessary Lol Its great to see a hotel that has really made the effort to cater for its disabled guests WELL DONE Waterfront +++++ I also think your dog friendly policy is lovely, not only for the owners but also the other guests who had great pleasure in petting the other dogs (I think the odd mince pie did help) The staff were great and really made us feel welcome right from the start of our stay, Whether it was, from ordering taxis to regularly topping up my tea, milk & sugar supplies late at night, The staff were always at hand to help My Brother and myself had booked from 23rd-27th December for the Christmas holiday complete with Christmas dinner (which was exceptional) Our room was a twin bed with full temp control heating (Plenty of Hot Water!) Full tea/coffee making facility (and if you do run short the reception staff are only too pleased to let you have more) Full choice of Breakfast served from 8am-11am Good choice of bar foods, snacks, pizza etc served in bar lounge Choice of full evening dinners also available (booking may be advisable) The Lounge and bar area was very comfortable with ample seating and easy access to restroom areas and lifts Our 3 course Christmas dinner was served beautifully laid out on tables overlooking the water with amazing views across the wildfowl nature reserve. All in all, our stay has been fantastic and I will stay at the Waterfront again in the near future.

We Both had a Perfect Stay +++++

Good location, feel very safe as travelled alone, clean, friendly

Breakfast. It has improved. Could provide a better choice for cooked items. Also, you have to get your own tea and coffee. Not a problem, but it would be really nice if this was brought to the table freshly made. Negates the need to try and get a coffee cup, jug, milk jug etc to your table. Plus, it provides the opportunity for staff to interface with clients - just a nice touch. Car parking. £15 / night. Car is safe and convenient, but this is expensive. Stayed 4 nights. Soon mounts up. Perhaps do an offer for longer stays?

Good choice of breakfast. I am vegan and there was a variety of non dairy milk available as well as some cereal, fruit and toast. Great location, lovely bar area and outside terrace. Clean and spacious room. Comfortable bed and great shower.

The window in our room was broken. No option of non dairy milk in the room to use with the tea/coffee. Hotel parking is expensive. We parked on the car park next to the hotel for less than half the price.

We stayed in the penthouse room 5118. Most staff were kind. Except person who checked us in. When we left - person on reception was very kind she was the person who I paid the day before we arrived.. The view from the balcony is to die for. Its was a quiet room. Mattress was perfect. We slept well.

We were greeted at the hotel by someone who didnt know our story. I stated we had paid already - she questioned ust. It was supposed to be a surprise upgrade for a 40th wedding Anniversary. I paid upfront before we arrived she couldnt read on her screen that we did indeed pay before arriving. We weren't told anything about the hotel. Facilities. Where breakfast was served - times of restaurant- What food was served. What Gym facilities were available. Where the Bar was etc etc. We were told nothing. We checked in - were given our two door cards. Then proceeded to room. We figured it all out whilst we were there. There was no option to order breakfast to our room. That would be a nice touch to add. After all it was a penthouse room.

Great staff - very friendful and helpful. They couldn't do enough to make feel welcome with our labrador. Receptionists, bar staff, cleaning services staff all excellent.

The only problem we had was that although they are dog friendly, I only found out the day before our trip that the specific room we booked was not for dog people so had change room from superior to twin double. Actually, was no problem for us in the end and the room we got was great anyway. Booking.com need to allow hotels to add this detail in so can know in advance although an earlier email with the details on would be helpful. Either way, we will book directly next time. Thanks

Overnight stay for an event that was on at the Atkinson Theatre. Room size was brilliant and with 2 very big windows the view was amazing and let in a tremendous amount of light making the room look beautiful. Breakfast was buffet style with so much to choose from, there was no way you would leave still feeling hungry. The staff were very pleasant and nothing was too much to deal with as I was requesting vegetarian Sausages for breakfast, they were bought out to the table when ready. The parking was very easy to find and very secure and good value for money.

The outside of the building could do with sprucing up and wasn't anything like the inside.

Our room was located on the 5th floor and had a great view of the Lake. Our bed was extremely comfortable and we had no problems sleeping. Breakfast was a buffet type that was constantly refreshed, and if something wasn't there, it was quickly brought out on request. Parking under the hotel was great with quite a few places. However, when busy, it may get very full. It was great having a lift from the car park to reception and the rooms.

It is a matter of preference, but the pillows were too soft for me. I wasn't sure about the coffee machine, although l did get used to it.

Lovely place right on the big beautiful lake, didnt have a room with a view but it was a lovely clean & comfortable room with 2 double beds 43" tv. The hotel bar was nice and everywhere dog friendly, we sat outside with our drinks and watched a beautiful sunset

I mis- booked the date of our stay and within minutes I realised what I had done and asked for a refund, it was over 2 months notice till the date I had booked but I was offered no refund whatsoever, only one opportunity to rebook for another date. Really glad I did change the date because I had an amazing time in southport but be warned they have a NO refund policy.

Nice rooftop bar with a lovely view. Expensive prices for drinks but nice in the sunset. Great view from my room which requested in advance

Lovely receptionist upon check in, I cannot recall her name but had a lovely Texas accent. We asked for slightly later checkout it was therefore a shame that the rude female housekeeper banged on the door at 11:10am shouting “who told you it’s late check out” and when I said I’d spoken to reception the night before they said 12 o’clock is fine - she put her hand on her hips and said “oh really” left a sour taste for a 4 star hotel and we up and left within 10 minutes so I guess her rude behaviour worked.