very large room, very large bathroom, large swimming pool, very good breakfast, large meeting rooms, trams 6 and 3 10 minute short walk from hotel, free and huge parking spaces

insufficient staff numbers at reception desk, staff engagement with customers not great, kept having to ask for towels and bathrobe, towels a bit 'tired', indoor swimming pool could do with a major revamp, I don't think it is a five star hotel but has the potential with size of the rooms to become one if management invest in the points above

The room includes breakfast. I have never seen in my life such a rich breakfast offer like here. The room is clean and very spacious. Towels, slippers, bath robes, hangers everything was right there. Elevators way too many, you never had to wait. Although the hotel seemed almost fully booked, the rooms are quiet. No noisy neighbors, you can sleep very well here. They had parties almost every night at the conference area, so if you arrive late to the parking lot, it could be difficult to find an empty spot. Parking is free of course, I was here around the end of the year, it explains all the parties. Again, despite the parties the hotel is quiet. SPA is excellent, bar is excellent, and everyone at this hotel was very friendly and helpful.

Nothing comes up in my mind.

This hotel is in not in the downtown but with a nice swimming pool and thermal spring. The room is equipped with good facilities including a nice and big sleeping bed and sofa. The swimming pool is also very big including both indoor and outdoor part.

It seems this hotel receives many tour groups. And the breakfast service to handle many tour groups is not that speedy. The parking plot to the main road does not have a traffic light.

The room was large, as well as the bathroom. The bed was big and so comfy. Spa has various saunas, showers and relax room. Breakfast buffet had a lot of different food, desserts and beverages. Staff was very attentive and helpful. The location, even though it's close to the airport, is great as there is almost zero noise so in combination with fantastic mattresses it is a bingo for a great night sleep. To reach the city center, you gave to drive around 30 mins, but there's a plenty of parking so it is easy.

The overall maintenance could be a bit better (balcony table had a hole in it, only one hook for towel in the bathroom was half-screwed, the soap containers at the sink and in the shower were empty,..) as well as the hygiene (most of the plates during brrakfadt were stained, also spa floors are constantly wet and dirty, etc).

ROOM SIZE AND VIEWS

AIRCONDITIONER DID NOT WORK SOME STAFF WERE QUITE GRUMPY AND BOSSY FOOD WAS MASS PRODUCED

Good breakfast, rooms, bar

Sauna is only for over 18 years old.

The restaurant staff need to be friendlier and less grumpy

Restaurant staff are old retired and grumpy

Breakfast, playground, room size, large parking free of charge (checking a parking tickets on front desk)

It would be good to add aromas/scents in common rooms and in front desk area. It is “forbidden” to walk in bathrobes to pool for some reason- then please do provide a hotel bag to carry bathrobes inside. Hotel needs refurbishing. Biggest bad remark - smoking is allowed in lobby which you have to go through (with kids!) to get to pool and playground. Very unpleasant.

Size of room Cleanliness SPA area

Orange juice

We enjoyed our stay in Hotel Hills. Everything was perfect from the moment we arrived until we left. Our room was spacious with modern and nice furniture. The beds were super comfortable. The kids really liked being in the pool (only indoors was open as it was late March). There is also a decent gym and really good sauna (the only thing they lacked was some fresh and cold water to drink). There is also playing facility for kids. And breakfast was really good with a lot of variety on the menu. And eventhough Ilidža where hotel is situated is a suburb of Sarajevo there is tram line that leads you directly to Baščaršija in the old town of Sarajevo.