Everything was smooth

The private island setting is magical, with an amazing view from the rooftop restaurant and pool towards San Marco. The staff go out of their way to help, especially Soda in the Sagra restaurant, and all the staff in Dopolavoro; the food in Dopolavoro is exceptional. The spa is also relaxing and the gym is quiet. The private shuttle to San Marco is regular and easy to find. Late check-out is possible.

The hotel's culture is very American, sometimes verging on sycophancy; tips are requested on everything and there are extra charges (e.g. just to use the sauna, use a bicycle, restaurant 'cover' charges, arrival deposit etc); food portions in Sagra are excessive (part of a general disregard for sustainability); guests around the rooftop pool tended to be loud and inconsiderate. The rooms are a little bland for the price.

out loft apartment was beautiful . It was our 30th wedding anniversary and the staff gave us lovely surprises through out our stay. It was lovely

in insta the hotel advertise it self on the James Bond style arrival dock but you only go there if in a private taxi. The complimentary boat does not use that dock which was disappointing on arrival. But we did a private taxi leaving from there and it was fabulous.

Everything was exceptional. The boat shuttle is very convenient. The rooms are spacious and very confortable. The breakfast is various and delicious with a welcoming staff. Rooftop pool with extra view on Venice is a cherry on the cake, what a pleasure to swim after intensive day. The last point, that I really appreciate is check-out at 12 so can really enjoy your last morning in the hotel with a late breakfast, swimming pool and not prepare your luggage and check-out in a hurry.

The staff in the hotel were welcoming but there is some point to improvement. They try to do the check-in as fast as possible, just to give a booklet with a qr-code to website. The water, tea etc are not always renewable.

The island is very peaceful and secluded away from the hub hub of central Venice. We really loved this aspect of the hotel. The staff were extremely friendly and helpful, we were made to feel right at home. If you are a couple or a solo traveller and not a family, I recommend booking a room outside of the main building which is quieter. Also, reserve your breakfast at the Doplovaro restaurant as it is fantastic and the restaurant is very tranquil compared with the main breakfast area.

The gym was not clean enough and often there was no water inside. This is the only real fault that I could recognise.

Nice property and nice grounds . We ate and drank well. The Chef Alessandro cooking the eggs went out of his way to make some last minute eggs . Was very nice when everyone else was busy saying no to everyone. The bartender from Greece was extremely helpful and good at the lobby bar as well. And the Night shift service staff gentleman, I don’t remember his name but helped us at the rooftop bar making some new friends as well as excellent room service support.

The pool for families was a little small. Options for shade poolside were limited . There were a couple Occasions that certain service staff were abrupt and not very helpful.

Arrived earlier than check-in but the room was ready. We received an upgrade to a suite which was very much a surprise! The room fantastic, very large and comfortable, easy access to the roof terrace and the breakfast restaurant. The grounds are beautiful and the staff are second to none. Very welcoming and friendly and very attentive. Breakfast buffet was excellent. Great choices and always fresh. The food in the hotel in general was excellent. This is our 5th trip to Italy and food is always excellent!

Water taxi to the hotel from the airport isn't cheap (165/170 Euros) and once you're on Isola Delle Rosa there's no "cheap" option for a soft drink. This is the only down side to staying away from the main centre though. Rooftop restaurant is very nice and the staff again are excellent, but the menu prices are on the high side. Room service prices are far more reasonable and there's an excellent choice. Not the hotel's issue, but when we stayed some of the other residents were extremely rude. We have no problem queueing for the boat to/from St Mark's Square, but it seems not everyone is accustomed to the European version of Queueing!

The location away from the hustle of Venice was bliss and calming after long days, The shuttle boat every 30 mins was so well organised. The extensive grounds, fabulous kids areas, heated amazing pool just fabulous, staff all attentive and polite and made you feel so welcome.

The only thing and this is being really picky is for a hotel charging €700 per night (and yes understand it’s all about location) would it not hurt to actually offer water free of charge round by the pool instead of charging €1 a glass, also the ice cream again €10 a scoop perhaps a nice touch would be to offer children a voucher a day so they could perhaps have 1 free ice cream a day ? Just little things like that would a nice touch. But that is all can not fault anything at all about this hotel, location or staff

Hotel location is lovely as long all your stay is in Venice if you do trips to Bologa, Padua or Florence the taxi to train station will cost €100 and for the airport €170! The pool facilities if you travel with kids are a plus. The hotel itself could do with better staff some people are not up to 5 stars service. Beds and room average.

For this price room was average nothing stands out. Gardens could be much nicer staff needs training.

The staff were superb and very nice to deal with. The decor was lovely, rooms spacious, beds very comfortable and big. 4th floor rooftop restaurant excellent. Beautiful spa and great gym.

Would have liked two sinks in the bathroom rather than one but one was ok! Shower was good but nothing special. Would have liked one more alternative restaurant in the hotel which was middle range price and varied menu. Location is a very personal thing here - if you want to be in the middle of Venice this is a 15/20 boat ride away. But we enjoyed the boat to and from the hotel which is on its own island.