They couldn’t have been nicer - everyone was so lovely. It was my birthday and they gave us a birthday treat which made the stay so memorable and warm. The room was beautiful and they brought us extra pillows when we asked (we’re more used to memory foam). The bed was very comfortable and the curtains really kept the light in or out. Our view was beautiful. The shuttle was handy and it was nice to be away from the crowds (but you needed to factor in time on the boat to get to the middle of Venice).

Was sometimes hard to get hold of reception staff beforehand on the booking.com app or by email.

Everything…Beautiful, spacious well equipped hotel with an amazing roof top pool and bar with stunning views over Venice. The breakfast was absolutely delicious with an abundance of choice including a chocolate fountain! The beds were super comfy and all the staff extremely attentive and helpful. We also loved the peace and tranquillity of the location which is a free ten minute hotel boat ride away from the hustle and bustle of St Mark’s square…

The only draw back I can think of is the two hour maximum time at the pool and the need to get in line to book your time slot at 8 am - However, it wasn’t busy and we were allowed to stay a little longer.

Pool, lovely room with fabulous view, welcoming and helpful staff.

Breakfast was chaotic - not enough tables or staff. Badly organised. Drinks excessively priced - 16 Euros for a spritz, 10 euros for a beer. Even by Venice standards this is ridiculous! Extra charge to use the hotel boat is absurd - difficult to travel without it. This is a new and unnecessary charge on top of already extortionate room rates. Needing to book the pool is another new idea which might suit your health and safety requirements but is unhelpful for guests. This is the main reason we stay here! ( Have been using this hotel for more than 15 years).

The hotel was a magnificent behemoth. The shuttle boat to the centre of Venice took less than 10 minutes. The breakfast (American) at €27 was fantastic. We had ours in the room as we wanted to watch the marine traffic pass by. We managed TWO meals from the breakfast ( we saved our yogurt and fruit plates in the room fridge) . The hotel facilities are very comprehensive and the staff was courteous and professional. Our room was an Executive King with view. The Alilaguna water bus will take you to and from the hotel's front door. Check the times to ensure it is available for a late arrival. Would I return? Emphatically yes!

What didn't I like? Not a lot frankly, the shower was adequate but not too powerful. I couldn't find a pen in the room to complete my breakfast order ( I know...if that's all I have to complain about🙂! )

The property was very nice. Unfortunately when I gave them my Euro debit to credit the hotel for €150 for our stay, someone from the hotel in the next 3 days we stayed there draw out of my account the following amount of money: €444.72 on 9th Oct €523.72 on the 10th Oct €428.72 on the 11th Oct Could you please investigate what is going on with this hotel 👍

The property was very nice. Unfortunately when I gave them my Euro debit to credit the hotel for €150 for our stay, someone from the hotel in the next 3 days we stayed there draw out of my account the following amount of money: €444.72 on 9th Oct €523.72 on the 10th Oct €428.72 on the 11th Oct Could you please investigate what is going on with this hotel 👍

Beautiful and luxurious hotel property, spacious and comfortable rooms and lavish breakfast.

Hotel is only accessible by ferry which involves additional cost and planning.

The family room/ suite was well furnished, a very good size

After a while the location becomes a bit of a pain, being off the main island you have to get a boat across. The hilton shuttle is free but it’s like catching a bus, to take a water taxi is 60 euro one way which takes 5 minutes.

We had a wonderful Christmas stay at the Hilton in Venice! We were thrilled to be upgraded to the tower suites – the room was incredibly spacious and had one of the most breathtaking views we’ve ever seen. The hotel itself is large and beautifully maintained, with plenty of space to relax. One of the highlights was the convenient hotel ferry, which made it so easy to visit different islands. The breakfast buffet was fantastic, with a great variety to choose from each morning. The staff were warm, attentive, and really made us feel welcome despite the busy holiday period. It was a perfect holiday experience, and we’d love to stay here again!

Breakfast fantastic which at £25 pp per day it should be. Good size room.

No view from room. Shuttle service unreliable. Swimming pool overcrowded.

Gorgeous building, decor and rooms.

The staff. Some reception staff were very helpful, however when we went to reception to book the spa facilities, I was just given the phone to book myself. If the hotel offers the spa as an amenity, I would suggest the reception could take responsibility for making bookings on guest behalf’s. We also got told no information during check in, no explanation of amenities available, bar times etc. Staff at breakfast were also hit and miss. They all looked very busy, but we never received an explanation of being able to order eggs direct from the kitchen (we figured this out from seeing other tables being served eggs). We also waited a very long time 2 mornings for eggs - by the time one lot arrived we had finished the rest of our breakfast.