We arrived late in the afternoon flying from The Gold Coast via Melbourne, so we were tired, but the room and the hotel itself cheered us up as they were both lovely. We had deliberately booked a non 'high-rise' hotel and the character and history of the hotel shone through. The facilities at the hotel and attention to detail of the housekeeping team were second to none. The site of the hotel as well situated so close to the city centre near Murray St, Hay St, Wellington St and the CBD, Elizabeth Quay and the train and bus stations makes it a great place to stop - we ate out but there are also several options in the hotel. We would really recommend.

Nothing really, the only reason we gave it a 9 and not a 10 is because having already paid in full, we were asked for $300 which I assume is just held on your card for purchases at the hotel - no-one explained this to us.

central city cbd location, ideal for city sightseeing & perth free bus loop, plenty of food outlets and Bars within walking distance/good bars and eating in the hotel

This is a complex question as when I booked the hotel I imagined I was staying in the old/existing part of the hotel.The photos in all the advertising clearly show the old building.yes its a 6 story modern Hotel...grrrh..The roof top bar is only open on Fridays, not mentioned in the spiel..bathroom maintenance was poor.the pop up plug did not work/the soap dispenser was empty and needed re fitting. along with the pop up plug ... the hairdryer did not work!.. That does not seem like a 4 star hotel

The hotel is an interetsting design and has plenty of eateries and friendly staff.

I thought it was a bit rough that the television channels wouldn't work - and there was not really any compensation applied - eg room discount or voucher given this is a pretty basic expectation and we were not advised until we were there. Also - a small thing as i didn't use this anyway - when you give someone a voucher for a complimentary drink you should really just let them choose the drink they want or else don't bother as it just makes you seem less generous not more generous when you limit to a house wine or something similar.

Fantastic! The customer service was amazing and the hotel is so beautiful. Renovated to be modern and comfortable whilst maintaining the buildings old charm and uniqueness. The rooms were clean and the bed was one of the most comfortable I’ve had in a hotel. The location was fantastic and close to everything. I was also impressed with the sound proofing of the room. We stayed on level 2 above the restaurants which were quite noisy but the moment we closed the door no noise came into the room at all. Exceptional hotel and fantastic value for money. Will 100% stay here again.

This is a hotel that is well situated within walking distance of the main shopping centre. The rooms are quiet and reasonably large. The beds are comfortable. There is a small carton of milk to use for tea and coffee. The coffee is an unusual fresh bag with a good taste. The breakfast area is rather soulless but as most room options do not include breakfast, you can go out to one of many establishments near by. Checkout time is surprisingly early at 10.00, but we managed to get it pushed back to 11.00.

Great Hotel for our 2-night stay, from arriving early staff were so accommodating in early access to the room. Room was above our expectations, and we were surprised in actual size of the room. Bathroom facilities very good with small bottles of quality bathroom products which was appreciated, not the large bottle with plunger pumps that are wall mounted which seems to be the norm these days. Breakfast downstairs was also above expectations with extremely friendly staff. Will use this hotel for future stays.

Nothing to dislike during our 2 night stay

I stayed in room 113 (Level 1) so easy access via the stairs from the lobby. The room had high ceilings and overlooked Hay Street, which was quiet in the morning and during the day, with good morning sun. The bed was super comfy and the pillows as well. I also enjoyed eating each night at the pub within the hotel, they had a yummy chicken parmigiana with salad and fries and a good selection of Australian reds by the glass! They also had an internal cafe with a a good selection of cakes and cookies. I like the location here as your on the fringe of the CBD and a simple walk to all amenities. Some of the surrounding cafes tend to close early but with amenities in-house no big deal.

I had zero complaints during my stay, this is actually my second stay and would rate this hotel a 10/10 with zero faults that I could find.

Loved the decor. The mix of the original Hotel and the new elements in the building design were stunning. The room was very comfortable. Loved the little door leading to the verandah. Loved the rooftop bar. Loved the restaurant too....delicious with amazing service. Thank you. Loved the fact you could pop down for an easy breakfast and order from a menu. The bar area was lovely too. This property had everything we needed for our short stay.

Location of hotel and products in room were good.

The room I was initially given had a very strong food smell coming from the restaurant kitchen below. When I requested another room they only had an interior room with no view outside. Not ideal, but I was given an option to move the next night but as I was only staying another night I declined. Upon arriving back to my room on the last evening, there was a bottle of prosecco waiting and a note from management apologising for the room issue. Much appreciated.

Love the style, the location and room

Could do with a little TLC and a little bit more attention to detail. A little more cleaning, the table in our room was dirty, the sheets and pillow case had a whole in it, the light switch cover in the bar area fell off and the handle to the wardrobe has come off and was just pushed back into place. Our breakfast room service sat outside our room all day into the night as well the room had been cleaned.