food was nice at breakfast if you could get round the dogs everywhere. nice clean new hotel but cant see it will stay that way with dogs everywhere

dogs everywhere. it is completely inappropriate for animals to be in the food area at breakfast. there were a lot of people complaining to each other about this. i cannot see how you get a food hygiene certificate by allowing dogs to literally go up to the buffet and then watch them eat off the floor. only one member of staff on sunday morning told them to leave the area. it is also unfair that just because you have a dog you get reserved seating areas by the window. other people had to queue.

The room we stayed in was fantastic. Beautiful views. We were lucky enough to see the sun rise on both mornings of our stay from the wonderful view in our room. Magnificent. We love staying at the Mercure. Our receptionist Amelie, was really lovely. We saw her on arrival, for breakfast, as well as departure.

As always, the temperature of the room can be a bit overwhelming. 19.5°C is far too hot for us (menopause kicking in too, so I personally struggle with being too warm). We were only able to get the thermostat to go down to 19°C this time. (On other occasions we have been able to get it down to 18°C, which is still a bit too warm for us.) I do think that customers should be able to reduce/increase the room temperature to their liking. Housekeeping can always put the temperature back to the baseline temperature when customers leave. Please, please, please can this be addressed.

They were having a soft opening so got a great deal and was so well looked after. The staff were really lovely and so helpful. They were having a few teething issues with systems and the like but it didn't matter. They were charming and really went the extra mile. The hotel itself is lovely and so far removed from what I'm used to having to stay in when visiting family in Paignton. I'm so glad the Mercure has arrived!!! At last, somewhere decent to stay. :-)

Nothing.

Good location, nice breakfast I am gluten free & there was gluten free porridge, toast & other items available just needed to ask the staff. Would also like to say a big thank you to Shaun the maintenance gentleman for sorting out the problem we had with the heating/air conditioning in our room, he was really friendly & helpful & nothing was too much trouble

Room was cold in the evenings as the cool air kept overriding the heat temperature, we had to ask reception 3 times before it was sorted out. We were given welcome drinks which was nice.

Lovely bedrooms, we had one with a sofa bed and it was nice and spacious, modern and clean. Excellent location right on the beach front. Easy to find, easy to park in the car park. As it was Christmas the hotel was beauty decorated.

Only slight let down was the continental side of the breakfast. What was served was nice, pastries, fruit, yog, cereal, but nothing extra special like chocolate spread, pancakes, crumpets, waffles, selection of breads. But there was oddly cucumber and peppers ... but breakfast was still nice and staff were friendly. I requested a vegetarian sausage which came quickly.

The staff and hotel are absolutely brilliant! The breakfast was great and plentiful. You may have to wait for refills but that is down to the volume of customers. I will say, the customers do forget the staff are working hard in a minimum wage environment which is currently struggling to employ staff in the UK! Please be more patient and courtesy costs nothing. Rude customers ( which I saw) need to change their attitude and manner! My only slight issue was the hotel rooms were very warm ( they have temperature controls) but I could not seem to get our room cool.

The rooms, lovely staff, plentiful food at breakfast

On arrival, we were greeted by an exceptional member of the reception staff called Avauthi. She was so kind and friendly. She went above and beyond to make sure our stay was the best possible experience. It was lovely to see her through out our stay, she always made the effort to greet us and made us feel so welcome. I hope that management of The Mercure are able to personally recognise what an absolute assest Avauthi is for representing the hotel to the highest standard of person centred hospitality. Thank you.

At a real push to find something, I did struggle with the room being so warm. The thermostat seemed to be at 20°C without being able to reduce the temperature. It would be good if customers can alter the room temperature with more flexibility. Again, that's just mine and my husband's personal preference. It was super warm.

Good breakfast Great location and sea view

Booked meal in restaurant which was quite busy so staff seemed to struggle to cope. Had very long wait to get served and to get our food. Went elsewhere for a meal the following evening.

Food in the evening was excellent and breakfast was very good. The location was really good.

Parking was very poor. My Mum is in her 80's and has mobility issues. A car with no disabled badge on display was parked in the disabled bay all night and there were no other spaces available. We had a disabled badge for my Mum but I had to park in the public car park, some distance away (the IBIS was full too). When I mentioned this at reception, they were not really interested and said there was nothing they could do. What's the point of having disabled bays if you don't enforce - fine - offenders that park there when they shouldn't. Better still make them move, they are staying in your hotel!

Great breakfast, location is easy walk from station and right on the seafront by the pier. Very modern and comfortable rooms and nice layout with lots of lounge areas in the lobby to gather with family and friends. Really nicely decorated for Christmas. Great friendly staff, enjoyable stay.

Be aware, there is a high number of dog owners using the hotel and dogs will be around in all the public areas including the restaurant and lifts. This was a bit concerning for us as we unfortunately have a few major pet allergy sufferers in our extended group and didn't like having dogs close to us in the restaurant.