We stayed here for a week and found it to be the ideal base for exploring the Champagne region. The location is fantastic, right in the city centre close to great restaurants and major attractions. Our room was spacious, with a comfortable seating area and a well designed dressing table. The beds were very comfortable, and everything was spotlessly clean. The hotel bar was a great bonus, offering a good selection of drinks in a relaxed, stylish setting. Highly recommended for anyone looking to explore the area!

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Having arrived at the hotel on motorbikes with secure underground parking, we asked if it was possible to upgrade our room as the room we had booked was quite small. The Manager was extremely helpful and although the hotel was fully booked, we were able to pay for an upgrade to the only suite which was available which was stunning. The hotel location was perfect for restaurants and bars. We ate in the hotel on the first evening which was superb. All the staff we engaged with were very knowledgeable and helpful and went out of their way to help and advise. One of the best hotels we have stayed in - attention to detail is fabulous and I would highly recommend.

I don’t think I’ve stayed in a Best Western Hotel before, I wasn’t expecting much but the ambience, interior design and the wonder staff impressed us very much. The rooms and communal areas have been thoughtfully designed, the room was well appointed, great bathroom/shower room , designer fittings and good lighting design through, sofa/ bed and furniture and general comfort all exceptional. Underground on site Parking was very good, the bar and restaurant both good choice of menus with nice friendly staff. Reception staff and valet were all excellent. Great central location too.

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Location in the centre of town, parking on site, pet allowed, fridge & safe in room, quiet room, really comfortable bed & pillows, separate toilet, swimming pool. Son & grandson enjoyed the variety at breakfast.

Being extremely picky, it’s common in hotels that the tea/coffee and bathroom supplies are great on day 1 but not fully topped up for a second night or further night’s stay & this hotel is no exception. Mood lighting is very attractive but as you get older being able to considerably brighten the room is really necessary to be able to see and this could be improved.

The room was comfortable and for the most part, clean. Location of the hotel was central and had a lot of options for dining and shopping. The hotel staff was proficient and responsive.

The cleaning staff needs to be a little more attentive to ensure the room is completely clean. We had to ask at the front desk to have the bathtub cleaned as there was a copious amount of hair left in the tub, along with dust. The bath tub probably had not been used in awhile and therefore did not receive any attention from the cleaning staff.

Location was perfect - easy reach of Cathedral, restaurants and other sights. Room was clean and comfortable, with a good bathroom and a fridge. Breakfast was good - we mostly had fruit salad, yoghurt, croissants, French bread and cheese. All staff were excellent, helpful and friendly. The pool was quite small, about 7.5m long, but not crowded, and open 7am to 10pm. Sauna was a good temperature, though not switched on when I visited at 7:20am.

The total bill was €1100 for 4 nights, including 3 x 2 breakfasts and city tax. This was as expected but, considering the price, the room was adequate size, not enormous. Noise from inner courtyard until around midnight. Separate toilet with no washbasin. Irritating anti-theft coathangers make it fiddly to hang up shirts etc. Hot breakfast didn't include hash browns, beans or tomatoes - but, to be fair, this is France not the USA.

The location is fantastic, 10 minute walk from Reims train station. 10 minutes to the Cathedral and just off the main strip for bars and restaurants. Staff are exception and super friendly. The bar and outside courtyard is beautiful. The pool is very nice and it was quiet the two times I used it. The sauna is well maintained and good quality. I would highly recommend.

My only slight niggles would be that the breakfast seemed overpriced at €20 pp for what was on offer. The quality was reasonable for all items and very good for some but the overall offering was a little limited with just a fee hot items. Breakfast is optional so we just opted for this once. Overall, an exceptional stay and I wouldn't hesitate to stay again.

We arrived late on a Friday night and after parking in the secure garage, we had a very quick booking in with a very nice man. He explained everything we needed. The room was very clean, well appointed and clean. We were up 8 hours later and had a fantastic fresh breakfast that was well stocked and very fresh. Makes such a difference, and the staff were helpful and cleared away as soon as you finished. Even liked the coffee which is a change. Location right in the centre is great whatever you have come to see is really close by.

Can’t really think of anything that we didn’t like or found sub standard.

We have used this hotel a few times before on our journeys through France since our last visit the reception area had been newly decorated and it looked fantastic 😀 The room was lovely and spacious as was the bathroom, only complaint was that the pillows were really soft. Great selection at breakfast.

I do not use lifts, and the stairs (fire exit stairs I presume?) to get to this room did not have a sign on the door to say stairs, the stairwell was very dark until the light switch was located (it was not just inside the door where you would expect it to be)and was also very stuffy. On our last visit access to the room we had had a central staircase which was great. I give prior notice that I require a room that is accessible by stairs I think that you need to cater for people who may not use lifts due to claustrophobia as you would wheelchair users and ensure that they can access the room within a comfortable bright environment.

Beautifully decorated modern room. The bathroom had a spacious shower, bath and vanity area. The triple room had a separate room with double bed. There was a coffee machine and tea/ coffee making facilities. Complimentary robes and slippers added an extra touch of luxury. Nice to have an indoor pool and small gym.area too. Staff were polite and helpful and the location was perfect for the train station, cathedral and shops..

No complaints at all. It was all great.