The hotel was great! We had a queen suite. The room was very large, twice as big as any in the Indianapolis area. The best part was we had a full size refrigerator, and the free included breakfast was top notch! The 3rd shift okay lady was very helpful. Got us items we had requested at check-in that the 2nd shift lady did not accommodate. Very friendly & hard-working. The morning check-out guy was also very friendly. The housekeeping team does a very great job. The property was extremely clean.

The beds really need to be upgraded. They were not comfortable at all, and felt like we were all sleeping on rocks. We had a 7.5 hour drive (so this was disappointing for the price). Sadly, the couch was more comfortable The front desk lady who checked us in @950pm, was not helpful at all. (She was the one who had multi-colored hair & wore a face mask.) She did not confirm any details about our reservation. She just checked my ID & handed me our room key cards and said nothing. No information about how to find the room, where up park, or where an elevator was located, nothing. I had to ask all these things.

Excellent breakfast, great location to Carmel City Center and Monon Trail. We would consider returning except for statements below regarding temperature. We did not sleep well.

The temperature control in the room. No way to regulate it. It was motion sensored so during sleep and no movement in the room, the AC would never kick on. It got very stuffy. When we would return from being out all day the room was hot and stuffy, again because no motion in room. Crazy system, a guest should be able to regulate temperature for comfort.

Very clean and room very comfortable

Surprised that I have to have 50dll as deposit and when I check out the money didn’t back to my card (the clerk at front desk said few day to make a credit in your card). Today is Thursday Nov 15 and my card HAS A SECOND CHARGE OF 50 Dlls more. I’m very disappointed on this process. I will make today an other call to ask for a credit to my bank of 100 dlls.

The room was really nice and spacious! The facility was also really clean. The bed was comfortable. The only thing that made our stay a little, ehhh, was our neighbors arguing out in the hallway throughout the night. Other than that, it was a fantastic stay!

Facility-wise, it was great! The only thing we weren't happy with was how loud our neighbors were because they were arguing out in the hallways throughout the night.

Clean, good sized room. Excellent breakfast.

Small things. No complimentary water on day 2. Seems a bit “cheap” considering the cost. Couldn’t regulate the heat. Lights would dim then get bright at random times. Don’t know if they were meant to do that. Would have been nice to have information in the room as to eating places.

The room was bigger than normal. Beds were very comfortable. Quiet. Hot tub was awesome. Breakfast was good.

There was very little water pressure, only half the holes worked and you couldn't adjust the spray as it wouldn't move. The shampoo and conditioner were out, I asked for them to be filled and three hours later still nothing, had to call the front desk to ask again and was told to come down and get it, when housekeeping was in the room right next to us.

The rooms where nice size good layout. Hotel staff friendly. Pool was nice think outdoor once weather gets better would have been very nice too.

Parking / door location only 3 doors to enter hotel. 2 doors in rear no elevator close by which is where they tell you to park to get to room even though our room was clear down hall right by elevator in front. The bed was super firm not comfy at all. 1st morning breakfast food was good however no up keep in breakfast area trash over flowing low on food and very messy counter tops and tables.

The ONLY thing that I disliked was the position of the TV being in the center of the room, with certain people either sitting on a bed or on the couch not being able to see the screen. The layout of the room would need changed or an addition tv is needed.

Location is convenient and easily accessible. It’s not located in a heavy traffic area. Breakfast was good. The pool area was protected from the wind and the indoor / outdoor feature was great for letting the kids swim no matter the weather.

Close to Westfield and the sports complex. Weekends are very busy and the pool is very crowded with some enthusiastic youth. Makes it hard to swim if you have little kids.

The room was very cozy. In the evening, the lighting just seemed especially cozy. It was also very clean. And somehow, this hotel has managed to keep people. from smoking weed in the rooms! Good job!!!!

It was great