Hotel staff were very friendly and helpful. Free room upgrade was offered from a King room to a King Suite. So spacious. Walk in waterfall shower and a bathtub. Location was in very close proximity to coffee shops, groceries, pharmacy, restaurants and easy access to other sights. 24 hour business centre, gym and free self serve laundry, and snack machines. Front desk are happy to top up extra Nespresso pods, cream, teas etc. Fresh fruit offered at front desk and in the business centre - nice touch for those heading out for the day. Evening door knock offered bathroom amenities such as toothbrush, toothpaste and extra coffee pods for the morning - brilliant extra service offered without having to ask. Swimming pool and hot tub with extra towels offered at the pool. Great job!

Vancouver prices are over the top. Not specific to the hotel as it was competitive pricing. There's really nothing to complain about with this hotel. Even after arriving at the airport on our way home, we had left an item in our taxi and phoned the hotel, the staff was happy to assist in connecting us with the cab company so we were able to retrieve the item. So appreciated.

Clean and room was very nice. It was easy to control the temperature. Staff were friendly and helpful.

Billing was a nightmare. Every day we were there a different nightly room charge would appear. We had agreed to pay @$850 for 4 nights. At one point I had over $1330 in room charges waiting to clear our bank account and at NO point did we charge anything extra to the room. I talked to someone at front desk and they promised to have someone at front desk clear 2 of charges. We have been home 2 nights and I am still waiting for 2 pending charges to drop off. Meanwhile over $865 for 4 nights has now cleared our bank account and they are still holding those other funds. When we checked in they also unexpectedly told us they would hold $400 in funds till we checked out and then they would be released. Very stressful.

Convenient location, within walking distance to all city attractions, with metro and bus stop nearby. The city center in Vancouver is quite compact. The room was fairly clean and spacious; it was perfect for two people. The shower was big and comfortable, with daily housekeeping and daily replacement of coffee capsules. The bed was very big and high.

The exhaust fan was too noisy in the bathroom; it was so powerful that your hair would dry instantly while you were still drying off after a shower :D. The heating was only through the air conditioner, which was also quite noisy. However, we discovered that by first adjusting the air to the desired temperature, then setting the thermostat lower, the air conditioner would continue to run, keeping the room warm at night and reducing noise. We were not particularly fond of the water system; to refill the provided small bottle, we had to go to the corridor every time. It might be helpful to offer at least 2 bottles or a larger pitcher in the room.

The balcony would have been a valued facility but unfortunately the weather was too cold and wet to use it! Excellent launderette facility near the gym and good swimming pool, also appreciated. Location excellent and very close to public transport and surrounded by large number of eating possibilities. Excellent bathroom and shower, although his and hers washbasins would have been nice. excellent room cleaning service.

We preferred taking breakfast in one of the many local cafes. We did not like having to choose a breakfast menu from several different styles of breakfast, when would have much preferred a mix and match flexibility. Only used this on last day, and the service at table was appreciated, attentive and friendly.

I really liked how attentive and kind all the staff are. From the moment I arrived, my check in was greeted with smiles, when I had a question it would be answered in a quick and helpful manner, the restaurant staff are very kind, they care about you enjoying the food. The checkout process was simple. The text messaging system for concerns are answered quickly. I loved the sauna, hot tub. The location is amazing, I never had to use private transportation to the places where I wanted to go, buses and trains can be accessed easily from this location.

I wish the restaurant operated longer hours from breakfast to dinner. The gym could be a little better equipped. The AC in the loft is downstairs and it takes a while to reach the bedroom upstairs.

Location was great! Walking distance to everything. We were concerned about construction happening but the rooms were extremely soundproof. We had an issue with our TV a few nights into our stay and the staff were so attentive and willing to help. In the end we were offered a new room which was an upgrade from ours. We then had TV issues with the TV in the bedroom but we weren't bothered after moving to a larger room. We had a TV in the lounge area and it worked fine! The staff were so lovely. Would stay here again!

This was one of my best experiences at a hotel. I’m 44yrs old and travelled with my 12yrs old son Mason and 10yr old son Connor. We have stayed at the Blu for approx 10 nights over the past 3/4 yrs. Four seasons was our go to before it’s closed ( we live in Kelowna). We came down for the Canucks game that is typically the reason we visit. Melissa who works the night was exceptional both nights we stayed. First night she was helpful finding a iPhone charger for me. When she initially looked she couldn’t find one and directed me to a store that was still open (2am) that she thought might carry the charger. I had no luck there so when I returned to the hotel Melissa kept digging and eventually found a charger that would work ( it was one of those new C port chargers). The second night was even more impressive. My son Connor and I got sick in the middle of the night with what we think was food poisoning. Connor was quite ill and had thrown up over a dozen times. I came to the lobby and Melissa took immediate action and showed deep concern. She paged the Houseman and had him bring new sheets and comforters. In the morning the cleaning staff turned over our whole disgusting puke filled room with new sheets, towels and comforters. The staff that worked Dec 21st and cleaned room 323 in the morning should be recongnized for their outstanding efforts cleaning our puke invested room. Beginning to end our stay was wonderful and unforgettable. Hotel Blu is fortunate to have team members like Melissa. Hotel Blu will now be our hotel of choice when we visit Vancouver. I’ve worked at TD Bank for 20yrs and been branch manager in Kelowna Rutland branch for 14yrs. I’ll be sharing this story with my staff and will recommend Hotel Blu to my friends and family. Happy Holidays to all the Hotel Blu staff, especially Melissa.

It’s was perfect.

The staff were really lovely and super helpful - we had to use the phone before we’d even checked in because I left my wallet at a restaurant! They were super lenient on the how we could pay the deposit due to this. They have curtesy bikes for you to hire which are electric and amazing. The room was spacious and the bed was wonderfully comfortable. The location is good, you can walk pretty much anywhere you would want to be in the city within 15-20 minutes. Vancouver does seem to have a terrible drugs problem but we did not see any of them around the hotel.

There was construction right opposite our room which started really early in the morning - would’ve been good to have been warned!

I chose Hotel Blu for it's location near the Rodgers Center, which is a ten minute walk. There are many restaurants in walking distance or short Uber rides to other locations like Granville Island. The breakfast was very good with a variety of choices. The staff is very helpful and answered all my questions. Three is no onsite restaurant or bar, but as I previously mentioned just walk outside and you have many choices. From the airport I took the Skytrain to City Center and then a 10 minute walk to the hotel. It was very easy. In choosing the Hotel Blu you can';t go wrong.

Nothing?

We loved staying at Hotel Blu. First of all the staff could not be more helpful and friendly. Everything with a smile and always willing to assist. We got some great recommendations from the concierge named Daniel. Thank you! Our room was very spacious and very comfortable. We had a balcony (overlooking nothing) and it was pretty hot when we were there so we didn’t sit out much, but we still prefer to have some outside space. The location was terrific. Easy walking distance to busses, ferry, and sky train or just walking. Many great restaurants within easy walking distance. We highly recommend this hotel.