Bed v comfy. Facilities good. (Restaurant/swim deck/gym). Service fantastic

What the hotel doesn't tell you is that each room's hvac (fan heater/cooler) system is as old as the hotel (built 2004). Notably noisy, interrupts sleep as the system turns on & off to regulate temperature. Sounds like you are sleeping next to a ships engine room. So the hotel has retrofitted electric fireplaces in some rooms to provide a quiet heating option. If you stay in the winter, get a room with a fireplace. If you go in the heat of summer when ac will be needed. don't go. Pity. It's the only thing not right about the place.

The L’ Hermitage Hotel was a perfect stay for my wife and I. The staff are very accommodating, so very pleasant which topped off an already pleasurable stay. The hotel is close BC Place, Canada Place and not too far from Gastown. The hotel is very clean and the rooms are spacious with nice very nice bathroom facilities. A hot tub and lap pool are outside on a private level where a restaurant and sitting area are. The hotel is tucked into three floors of a high-rise condominium tower which makes one feel very comfortable and makes it almost more cozy and quiet, which we really liked. Great location as well and we can’t say enough good things about the staff; a perfect location for couples!

Staff was absolutely lovely and helpful every time we interacted with them. Valentine's day treat put in our room was a nice touch. The parking lot felt secure and safe, didn't worry about our car while we went out about town. Location was very convenient to everything we wanted to get to. While there was a little bit of city noise through the windows, overall the room was very quiet and we had no issue sleeping.

The only thing I didn't love was the pod type coffee machine in the room. I know they're very popular now, but I miss the drip coffee machines that don't much so much noise :(

Everything was lovely - from the friendly staff who greeted us with a smile to the room -we were upgraded on arrival and appreciated the extra room and comfort that the suite gave us. We tried both breakfast and dinner in the restaurant and both were excellent- high quality food and for a very good price.

A very small thing - the hairdryer was not great for blow waving as it didn’t have a nozzle for styling. This seems to be the case for some hotels which is unfortunate for us ladies who need to blow wave their hair.

We stayed in 7 rooms and all were clean and spacious. Breakfast was excellent and we got $10 discount/room for food at the restaurant upon check-in, so that was a plus. The pool and the gym, though small in size, were well equipped and met our needs. Staff had been extremely friendly and helpful throughout our stay, from booking taxis to accommodating with our changes and last minute adjustment. Location was hard to beat, right between Robson and W Georgia, plenty of restaurants, cafes and shops, not to mention that it is right next to Medina, a popular brunch cafe.

Nothing

I loved, first and foremost, the connection we maintained with the staff. Everyone was kind, courteous, and helpful. The hotel is boutique sized, and well appointed, which I appreciate. A doorman, flowers in the lobby, two persons on the desk at all times...a lovely experience for us as first time visitors in this lovely city. Our room had a full bath, wonderful.

The outside patio was a bit overlooked, sadly.

"Fantastic Stay in the Heart of Vancouver!" From the moment I checked in, I received excellent and attentive service that made me feel genuinely special. The hotel’s location in central Vancouver was perfect, allowing easy access to many of the city’s top attractions. One of the highlights was the steam room in the men’s change room—it ran perfectly hot, which was exactly what I needed after a day of exploring. The outdoor pool and hot tub were fantastic bonuses, especially for a relaxing evening unwind. My room was spacious, modern, and very comfortable. Breakfast was a treat, with delicious crepes that quickly became a morning favorite. And for a nightcap, the lounge serves an incredible Caesar cocktail. A+ all around—I would definitely stay here again!

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I thought the hotel staff were incredible. They were attentive and friendly. The facilities were clean and easy to navigate. The room was clean, beautiful, and spacious. The bed was comfortable and the room got quiet and dark. The tub was AMAZING and the shower pressure was spa quality. The restaurant was also very beautiful and my dinner and breakfast were both delicious. Honestly, this might be the best hotel I’ve stayed in.

Well located and easy transit by Canada line, bus or sky train. The facility was very clean and good customer service from the staff. The breakfast was cold when we got it though.

Was sent to a already occupied suite and luckily the guest was not in the room at the time. Then I was directed to another suite, which was really nice until I realized the heater was broken as it was pumping heat no stop. Third one was a charm, so we packed up and moved to the third suite, less desirable than the first and second units, nevertheless, it worked.

I booked a room but was upgraded to a suite and after 4 nights on the train from Toronto it was a wonderful surprise. The bed was comfy and the room peaceful and I had a good night's sleep. Everyone was very helpful and informative. The facilities were excellent It was possible to walk to the Waterfront and central for sightseeing and only a short taxi from the station. I ate lunch and the food and service were very good. My burger was cooked medium rare just as I like it. I didn't have breakfast as I was leaving early for the train. I would definitely go back when next in Vancouver with or without an upgrade. I was disappointed I didn't have time to check out the pool and sauna.