Room was spacious and clean. Amenities were well stocked and all inclusive, including all refreshments in the refrigerator. Service was great. Outdoor private onsen was relatively well-maintained and despite being right beside a forest, the open air balcony was clean. Breakfast and dinner are both included, the menu is extensive and delicious, especially the beef course.

Would have preferred more communication with guests during check-in, but it could be due to their limited command of English. For example, would have appreciate if the hotel told us the air-conditioning was available but we needed to request for it for them to change the setting. We slept without AC on the 1st night and it was so warm with minimal ventilation.

Without doubt, this hotel is THE BEST hotel(also the highlight) during our entire trip in Japan and I am very glad that we chose this hotel for our first authentic Onsen Ryokan experiment. Every staff we met there was super friendly and very caring for the guests. They checked with us multiple times regarding the time for breakfast/diner, if we would need taxi service and they could help us to book etc. The mini bar is free with many choices(alcohol vs non-alcohol) and the room is spacious with a private onsen bath. Great place to relax! The food there was just amazing, we enjoyed every single dish(look like an art piece!) and the view of the restaurant was fantastic with the bamboo forest. An unforgettable experience and highly recommended!

Nothing

A truly one of a kind experience. The hospitality is unmatched. The dinners were excellent, especially the teppanyaki so I highly recommend taking that option. All staff were incredibly kind and welcoming. So much detail goes into making this a wonderful luxury experience. We wished we could stay longer. Room is gorgeous with lots of bonus amenities.

Nothing! Everything was perfect.

This hotel is the definition of luxury. Beautiful lobby and the rooms are ENORMOUS even by western standards. Even the standard rooms are essentially suites. The rooms were luxurious and the amenities are beyond any that I have ever seen. The cost is definitely higher than most but it is definitely justified for the private onsen and spa-like amenities. The staff was so incredibly kind as they checked us in with welcome-drinks, helped us pink out our yukatas and gave us a tour of the rooms and facilities.

The only complaint is that since its at the base of the mountain, the buses to get up to Hakone or down to the station can fill up very quickly. I'd recommend getting a taxi, which the hotel is happy to arrange for you. We declined not knowing the buses would be full, which unfortunately made us miss our shinkansen. But if your schedule is a lot more lax, it shouldn't be as much of an issue.

Here’s an English review based on your experience: **Review:** The hotel is conveniently located near the train station, with a direct bus stopping right at its entrance. As we approached the hotel, staff warmly greeted us with a bow—a lovely touch of Japanese-style hospitality. Both breakfast and dinner were delicious, and the lounge offered a great selection of complimentary beverages, including alcoholic drinks. We also appreciated the complimentary minibar in our spacious room, which featured a private onsen with a scenic view. The service was exceptional, especially from Zhan, who went above and beyond to ensure a seamless stay. Upon hearing our needs, he proactively assisted us and even checked shuttle bus details despite us not using it. Notably, while previous reviews mentioned language barriers with staff, the hotel has clearly taken feedback to heart: Zhan, originally from Jiangxi, China, delivered impeccable Japanese-style service while effortlessly communicating in Chinese—a standout detail that deserves praise. This thoughtful blend of cultural authenticity and guest-centered improvements makes this hotel a top choice.

The service standards were fantastic. The staff were very attentive and patient, and (at least for the staff attending to us during our stay) were able to communicate fluently in English, so we felt at ease asking whatever questions we had. The room is every bit as impressive as it looks in the photos and there were plenty of complimentary items in the room. Yukatas and slippers were also provided for wearing around the hotel. The food for breakfast and dinner were both also excellent.

Nothing.

Amenities and dinner were exceptional. The staff were extremely helpful and went the extra mile to make our stay special. The room was comfortable and relaxing and offered a different side to Japan centered more on the nature and just how beautiful Hakone is. We came for a big celebration and an unexpected change of plans left us asking staff for a great deal of help in trying to accommodate a long itinerary. Staff were extremely patient and helpful in making this happen. They took exceptional care in making sure we had a take-away meal for our very early departure. That day ended up being the most memorable of our entire trip.… We owe our most precious memories of our trip to the staff and we can’t thank you enough!

Absolutely nothing!

What did I like...I believe it is what did I loved and still love about this place. It far exceeded my expectations. The location requires taking a bus or taxi if you're coming from Odawara Station, but it is about a 15 min ride. Right when we arrived, a staff was waiting at the front gate to welcome us. From the check-in experience and staff showing us our room as well as going through dinner plans for the night was so detailed and amazing. The room was very big and everything you needed was available. The private onsen tub was impeccable and provided a beautiful view outside. Dinner was delicious and memorable. Every step of our dinner journey was followed with amazing service and a wonderful night with my partner. Breakfast was truly magical and relaxing. We chose the traditional Japanese breakfast and the food was perfect for the day. I would love to come back here

During the time I came here (October) season, I noticed the mosquitoes at the hotel were huge. Although I know the hotel is in the mountains, I didn't find bug spray in the room or outdoors near the balcony. That would probably be the only thing I recommend but I have nothing I didn't like about this hotel. Everything was met with beyond expectation.

This space is gorgeous. The rooms offer a lot of amenities from the private onsen, porch and outdoor shower to the stocked mini fridge and espresso. We loved the Japanese design and comfortable, down filled bedding. Dinner and breakfast go above and beyond. The omakase dinner was exceptional and exciting. We are adventurous and enjoyed every bite. We splurged on a sake tasting that made it extra special, despite getting a bit too tipsy! Everyone takes great care of you and give you kimonos to wear around the property.

Our room was facing the outer road that we took to arrive at the property. We could hear and see the cars driving by as we were enjoying the onsen. Unfortunately, I felt this deterred from the experience as I wanted to feel totally immersed in the mountains.

You could not be treated better elsewhere! The staff are amazing! So happy to please! Coupons for discounted shuttle, free bar, amazing food! Your own onsen! The rooms are amazing. We loved it all!

Not a didn’t like but more advice.. Don’t catch the train to tonosawa. It has so many stairs and isn’t luggage friendly. Catch a cab from hakone.