The Pier House has been carefully renovated, and is a complete triumph. No corners have been cut by St Austell Brewery in renovating the pub and guest rooms above. The room was exceptionally decorated, and came with lovely little touches about the local area and beachside location. The staff are fantastic - friendly, attentive and personable. Breakfast was superb as was the evening meal that I had. The Beer House next door is a nice touch. I would certainly recommend this either for couples or solo walkers along the coast path.

Nothing. Fantastic stay.

The whole place is lovely as soon as you walk in, rooms are beautiful, clean and everything has been thought of. Dry robes and bags to borrow down to the radio playing relaxing music as you walk in the room. The two free beers in the fridge was a great welcome! Booked a table for dinner and the food was lovely. Again breakfast was stunning. All the staff were friendly. Couldn't fault it. Great weekend away!

Outside harbour noise which isn't the hotel’s fault, wind and rough seas caused a metal pontoon to bang through the night, just take some ear plugs!

Staff were clearly very friendly and welcoming. The food was much as expected. I had expected to find a little fishing village rather than a historic china clay harbour, but that betrays my lack of research.

The room was very cramped, though the facilities provided were fine. I think rooms should have some kind of dim nightlight at floor level to help navigate a way to the bathroom in the dark. The installed dimmable lights were fiddly to set to minmum brightness, which were even then still too bright. Although it was clear in the publicity, the lack of an own car park was a disadvantage.

Really well refurbished hotel. My room had views overlooking both the harbour and sea (room 20) and was on 2 levels. Area looks unchanged from when it featured in films like the Eagle has Landed in 1976. Restaurant was excellent, roast beef at dinner and eggs royale at breakfast were both superb. Complimentary beer in minibar. YouTube tv. Dryrobes also provided but didn't notice these until about to check out. Would be easy to have an early morning swim as hotel very close to beach.

Minor issue is that there's no on site parking , but can park at sister hotel/pub just up the road for no charge.

This is an excellent hotel. I stayed in a room called the cabin. I was dubious about this as some reviews were not so good, saying the room was too small. This may be the case for a couple staying for more than one night. I was a solo traveller who stayed for 5 nights and loved it. The room was beautiful, so tastefully decorated, and the coffee machine was great. The staff were super friendly and made me feel so welcome. The hotel is beautiful and the location is perfect.

There was nothing not to like.

Everything... from the first contact with the Pier House to checking out, all the staff went above and beyond to help. The location was perfect, one of my favourite areas in Cornwall.. The room was quiet and well positioned on the first floor, the bedroom and bathroom was on two levels, I would definitely request Room 3 again. We enjoyed our stay so much we extended our stay and stayed in Room 22 which was located on the second floor, this again was a fabulous room with the bathroom on the same level as the bedroom. Unfortunately, we had a medical emergency whilst staying at the Pier House, the staff were fantastic at helping and dealing with our emergency, they couldn't do enough for us. A Huge thank you to all the staff concerned.

Nothing not to like

Amazing views & location, refurbishment was done very well, comfortable, friendly, good food & ambience, comfortable bed, nice touches like use of dry robes & fresh milk for tea & coffee, given 2 free Cornish beers in fridge

Could have done with a light where the tea & coffee tray was & a hand towel hook in the bathroom, and there was a drainy smell in the bathroom on our arrival but it went as we used the room & aired it, maybe this could have been helped by being able to open the 2nd window which was painted shut? Small points really as we could hardly fault the place

We had heard good things about The Pier House and we were certainly not disappointed. The staff were very welcoming and friendly, especially Izzy who was on Reception when we arrived. Our room was amazing. It was very spacious, spotless and it had a lovely small window that we could have open and watch the sun rise each morning.

Unfortunately the breakfast on the first morning was disappointing. I ordered the Avocado Tomato Smash with Poached Eggs on Sourdough toast. The toast was black on the bottom to the point I could not cut it. No complaints were made, as I am not like that. However the independent toasting facilities made up for it. Please note this is the only fault I could find, which in the broader scheme of things is quite small.

This hotel/ restaurant/ pup is the nicest experience I had staying in Cornwall! I am in love with this place, the decor, the little details, the rooms, the restaurant and pup feel, it’s all very unique and very accommodating, it is just lovely…the bed is great too, the room is brand new and very clean! I loved it.

The only thing I would say is that they have lots of doors, as I was told, they had a fire 2 years ago and now they renovated the place but added lots of fire doors, but it’s quiet funny leaving your room to go down the “pup” there are signs everyone “to the pup” and it’s quiet exciting to follow them for some reason ;)

Great rooms with a bar/restauarant below. We loved our room upgrade - the Crow's Nest is a fantastic suite! The free Korev local lager is a nice touch, we were very appreciative of that. In terms of location, Charlestown is a lovely little village with plenty of eateries, a pretty little harbour and access to a coastal path that takes you to several beaches.

The only thing stopping me from giving this 10 stars is that the feather pillows are incredibly soft with zero neck support, so I slept poorly. That's just personal preference, of course.