The hotel had a beautiful, classic old-time style. The elevator and the stained glass windows added to the ambiance. The staff were very professional, helpful, and amenable. The breakfast buffet had an amazing choice of cakes and breads. The hot chocolate was wonderful.

As in many hotels, there was little space to organize our belongings. Although our room was large, storage space was limited.

Everything! Location, room, superb breakfast, amazing staff and service. I am gluten intolerant and the breakfast had great gluten-free options. My husband had a medical emergency during our stay and the Front Desk personnel were just awesome! They called the ambulance for us and helped us decide what to do. They also visited us a few times after to make sure everything was ok and brought us a nice card with some candies. We were touched by the detailed attention. Only good things to say about this hotel. Highly recommended it!

Nothing...everything was perfect!

We really enjoyed our stay. We arrived with an early flight and were luckily able to check in around mid-day and leave in the afternoon with a late check-out. The staff is very accommodating, welcoming and pleasant. We stayed in room 302, it has a bathtub and overlooks a small courtyard with no noise as requested. Very comfortable beds, very silent room, the aircon worked well to keep the room warm, amenities were pleasant, towels changed every day. Breakfast was nice, sufficient selection and tasty. Location is incredible, very central.

The water pressure in the shower could improve, and the glass screen didn't have a silicone stopper so quite a bit of water sprays out. The breakfast room was so busy on Sunday morning and staff were lovely but barely keeping up. The bathroom of our room was a little dirty on our arrival but was cleaner the next day. I think it may be that the hotel gets very busy on weekends, or maybe just a coincidence. The hotel offers one bottle of still and one bottle of carbonated water, 0.5l each, every day. The caps were really difficult to open with the provided bottle opener. For non-gas water drinkers, 0.5l of still water daily is not really ideal but the tap water is supposed to be drinkable and we bought our own from a nearby shop.

Staff, location, bathroom and bed were all fantastic! The bathroom was one of the biggest I’ve had at a hotel in Europe. Location was close to most everything we wanted to see and do. Free hot chocolate in the lobby was a great touch during the holidays

I have stayed at different hotels in Europe and there's always a few things that bother me: 1) not having eletric kettle to boil water and to make tea 2) being higher rated than what they deserve So when I found that this hotel provide both coffee maker and electric kettle, I was really surprised! Especially the kettle was spotless clean without white buildup( I once experienced having kettle with layers of white limescale at a 4 star hotel in Luxemburg, pure disgusting...) Other than that, M Carlton Lyon hotel is very well located, within walking distance to the old town and central area, surrounded by lots of restaurants and cafes. The room that i was staying really match the photo- really spacious( even the bathroom was big!), clean and quite, makes me feel really comfortable and feel want to go back there for a longer stay.

Not really...the pomp of the shampoo wasn't working, not a big issue to me.

Great hotel in the centre of Lyon that is close to all the bars and restaurants you might need. The parking is valet parking and the team members who take the car are super helpful - Samuel, thanks. We had a view of the square, ate a great meal in a traditional Lyonnaise restaurant nearby and slept peacefully. The hotel is super clean, it has great decor and a fabulous, traditional lift.

If I am being picky the only thing i could find fault with is the fact that we were close to the hotels neon sign so perhaps a curtain on the batheroom window? For some reason we couldn't access the shutters.

All great hotels have great rooms and the Hotel Carlton gave us just that. But, it's the hotel staff that almost always makes THE difference. We were welcomely greeted and provided with information about getting a late night meal, which is not easy to come by in France on a Sunday night. In the bar, Guillaume made us two of the best Old Fashioneds we had ever tasted any where in the world (believe me, we've sampled a lot of them) and offered up some great conversation. The hotel is an easy walk from everything. And, our bonus: after a week traveling around France we finally had a shower that you could turn around in! Highly recommended.

The hotel has a great location - even things to visit that are across the Rhine River to the east (such as Les Halles Paul Bocuse) or across the Saone River to the west (such as Vieux Lyon) are easily accessible by walking. And the area immediately near the hotel contains restaurants, cafes, and great shopping.

The breakfast at the hotel was rather pricey, especially in light of the number of places to have breakfast nearby.

Great location. Lovely breakfast. Staff were helpful.

Only problem I had is when I checked they took my credit card number for any additional expenses. But they take out 200€ which I had trouble getting back after I paid the bill. I phoned them up later but they still hadn’t transferred it. So I had to call back into the hotel and he did the transfer while I was there.

We like the whole staff team at your hotel, we felt it's a hotel with humanity. The whole team included the staff at the front desk, breakfast room and the bar was professional. What we would like to highlight is the housekeeping: my fiancée lost a small notebook in the room, your housekeeping supervisor and her staff put their efforts in finding for us in a professional way. Overall, we felt that each of your staff knows their positions and roles to serve. They carefully listened to our needs without asking us to repeat or clarify, and they did their jobs well. About the view, the room view is excellent where we could see the basilica. Breakfast was good and we especially liked the fresh fruit, yoghurt, bread selection and warm omelettes.

It would be great if there is a fitness gym.