Very well located. Staff is super nice.

There was a very strong smell of sewage in the bathroom. We stayed only two nights but the second night it was almost unbearable to use the toilet

The location was great. The breakfast was excellent. The property was very nice and staff was excellent. I believe we got one of their worst rooms and that really took from the experience. The bathroom in our room smelled terrible. It was super clean but the drain combined with the ventilation caused bad smell. Also, one of the windows in our room was not closing properly so noise from the street was unnecessarily disturbing. The windows were moderns so if it had closed properly the soundproofing would had been ok. So, given the issues with the room the price was not good value and I would not recommend anyone to stay here. But other than those specific issues it was a very nice place. Just don't accept room 105.

I believe we got one of their worst rooms and that really took from the experience. The bathroom in our room smelled terrible. It was super clean but the drain combined with the ventilation caused bad smell. Also, one of the windows in our room was not closing properly so noise from the street was unnecessarily disturbing.

Central location, lovely design, excellent customer service, very comfortable beds. I had requested a quiet room, and unfortunately we were woken up at 6.30am on the first morning due to noise from staff handling trolleys outside our bedroom door, but the duty manager at breakfast was very professional and offered to change our room. We were upgraded to a suite. The hotel's location is perfect, 10 minutes away from the historic centre and 10 minutes away from the station. I would definitely recommend this hotel - we stayed for 3 nights.

Water pressure in the shower was not great, but this was a minor issue.

The staff were very friendly at reception and the service was good everywhere we went including the cafe and the osteria. The food was very good in both places as well as the breakfast. The room was spacious and the bed comfortable. The room had a lovely frescoed ceiling but no paintings or other decorations on the walls which made it feel a bit sparse. But that’s just my opinion. It is very close to the railway station and not far from the centre of town. It rained the whole time we were there so I did a quick sketch of the interesting view from our room one afternoon. Overall very good.

Nothing really.

The property was fantastic, amazing space and so much going for it with a cafe, a couple of restaurants/bar. The room itself was a family room and was very spacious and very comfortable for us. The staff particularly the gentleman that checked us in were exceptional, after checking us in he went to a big effort to help us with dinner plans, calling a restaurant to see if they can get us a table, and with this not being possible recommending a restaurant close by which was very good. Additionally, they gave my son a little teddy bear and activity books/games, which was a really nice touch.

Nothing

The Hotel location was great, not far, walking distance, from the main sites to visit. The room nice decorated and haved a nice big terrace giving on the park behind the hotel. The staff was nice and helpful

we booked this hotel cause it was mentioned on booking FREE PARKING AVAILABLE wish was not the case. The parking is billed 24 euros/ night and for me it wasn't that secure. Open air slots with one of the doors always open wish seems not that secure as some people where crossing the parking and taking the stairs to go to the park behind. Most of the time there's a security guy next to the parking entrance

I booked this room following a dreadful experience in another hotel where I checked out a day early. I was greeted in reception by Gary who was polite and personable. He seemed to know that I was upset and exhausted and helped me with my bag to the room. He was so kind and the ultimate professional. The room was stunning! Spacious, pristine and very comfortable. The staff were helpful and friendly offering advise on where to eat. They clearly have a high standards at this hotel and really care about their customers. The food is amazing too. Thank you.

Nothing

great hotel - great people - great location. We did have some troubles with the heating and street noise, but that's solvable.

This hotel is a real gem. Centrally located (half way between Bologna Centrale and Piazza Maggiore). Full comfort in an amazing old palazzo. My room had a great view onto a park. Very friendly staff at the reception and at breakfast. The breakfast room is incredibly beautiful. Breakfast itself is really lovely (excellent coffee!)

Hard to find suggestions for improvement. The only thing I can think of is the shower: it’s a large shower head that is fixed on the ceiling. I personally would have preferred a flexible one.

The building is beautiful, especially the Eden room, where they serve breakfast and where the fine dining restaurant is located. The room was very spacious and clean, the bed is firm and comfortable. The second floor restaurant is good and they serve terrific cocktails.

We traveled with our dog and paid the extra fee for him, however there were no dog bowls or dog blanket provided. The room hosted a huge fitness machine which was of no use to us and could have been more elegantly replaced by a sofa ( which obviously was missing).