Sauna,steam room.& pool nice and clean..

Food in the brasserie could be a little more high quality or rosette. Blackberries with the duck very gritty seedy try passing it through a sieve. The club at cotten Mill doesn't warrant an upgrade of £120 per person. Breakfast could offer more variety such as crushed avocado & poached egg, pancakes

Our room was of a good size, nicely decorated, clean and well equipped. The bed was extremely comfortable and we slept very well. The staff are very attentive and when things weren't quite right (with our breakfast order), they were corrected very quickly. Room service was particularly good, much shorter wait times compared to any other hotel I've stayed at. Dinner at the brasserie was top notch. On the first day we used the Cottonmill spa with access provided as part of the room package...again these were excellent, but on our checkout day, we upgraded to the Club spa facilities - which are simply world class. Already looking at deals to come back later in the year - Sopwell is a gem.

What's not to like about Sopwell? I'd struggle to criticise it...ok, one thing, at a push I'd say the music used in the spa...well sometimes it's quite melancholic and occasionally bizarre. Spa music should be a bit more neutral and soothing! But honestly, that is just nit picking!!!

Rooms were lovely; furnishings very tasteful, fantastic shower. Bed was super comfortable. Spa facilities were excellent; we were lucky with the weather and could even make use of the loungers outside. Lots of lovely areas to lounge in and relax. Buffet breakfast was very good, the staff were knowledgeable about allergies and there was a dedicated 'free from' section.

We had requested adjacent rooms but our rooms were on completely different floors. We had also mentioned it we were celebrating a 40th birthday and no mention of this/gesture was made. No telephone call prior to our stay to check information. No fridge in room, though we did ask and a (tiny) fridge was brought up to our room. As above, the spa was lovely but I would have expected their to have been a member of staff keeping an eye on the facilities, moving on used towels, used glasses, rubbish etc.

Great decor and rooms were extremely comfortable. most of the staff provided excellent service, extremely welcoming

Spa was very busy, appreciate they want everyone to be able to use it but some kind of booking system wouldn’t go amiss to ease congestion. One of the restaurants was closed when we were there so breakfast was served in the conservatory - this was the lowlight. Had to wait 40 minutes for coffees and could see every other table were also having to ask constantly where theirs were. The space was also not appropriate for the number of guests - guests were tripping over one another collecting their breakfast and it was just not a good enough level of service for the price.

Sopwell House Hotel is an exceptional hotel with an even more exceptional personnel who would do anything to make your stay as best as can be. The friendliness but nonetheless professional attitude of each and every associate we came across with, made our stay even nicer. The level of cleanliness, comfort, facilities and food quality was second to none. We hope to be back quite soon.

The only thing that we didn't like was that there was no elevator to our Room 260. However, we did get immediate help with our luggage at arrival and departure

Loved the interiors and vibes of the hotel. Well planned out and grounds looked lovely. Reception staff on arrival very friendly as was the bar staff. Clara who was our main waitress for dinner was exceptional! Really welcoming and helpful. Gym facilities food, small but well organised and equipped. Room very comfortable except the shower over the bath.

The spa was overcrowded and it enough day beds or chairs. Low on staff in the lounge bar in the afternoon, only one waiter working and it was difficult to stay on top of orders, and clearing tables. Also one member of staff on the front of house for the evening reservation in Omboo was very sharp in her service, spilled the wine over my partners hand whilst pouring, very abrupt when taking the food order or trying to engage in conversation. Would be better to install walk in showers rather than over the bath

Room was very nice, and the food in the restaurant was great!

Spa available to us was very underwhelming - expecting lots based on the pictures and the social media presence. We also had a faulty light in our room. We’re spoken too in a very patronising way by staff, when questioning around the spa. Voiced these with an email to the hotel and have no response which is disappointing.

We stay here at least once a year - the staff are always, without exception, excellent. I would single out Adam in the bar and Sally in the spa for outstanding customer service. The rooms are big, clean, comfortable, and well-equipped with everything you could want, including lovely Elemis toiletries. This is a great place to stay for a chilled time.

The brasserie offers a fairly limited menu now compared to previous visits, we only dined there for 1 night instead of 2 because of this. Bizarrely there were more options on room service than in the brasserie.

spa

Booking.com way more expensive than booking directly with the hotel.

Staff were lovely, spa was clean and lovely. The Chic Room was perfect, bed incredibly comfortable and clean, modernised. Breakfast was great.

The walk through area to the mezzanine staircase is a bit dark and needs definitely modernising and making more cosy in keeping with the rest of the property. Even if it is the banqueting, function area, the part guests walk through. I felt the restaurant omboo was overpriced for what it was, especially considering the portion sizes and compared to fine dining equivalent in london which is where we are used to eating.