What can I say about the staff? Just amazing! So incredibly friendly, accommodating, and genuinely welcoming. From the moment we arrived, they made us feel completely at home. I stayed with my two daughters, and while I was initially a little nervous, they instantly put me at ease with their warmth and great personalities. We’ve been fortunate to stay in some incredible hotels, including The Ritz and The Savoy multiple times, but this little gem absolutely blew me away. I have never experienced such exceptional friendliness anywhere else! The Swan is a lovely, traditional pub with such a cosy atmosphere—open fires, and a real sense of charm. The whole place was spotlessly clean, from the comfortable bedrooms to the immaculately maintained bathrooms. The shower was fantastic! The team went above and beyond in every way—even allowing us to keep our room for the entire following day while we waited for my daughter to finish her course. That level of generosity and thoughtfulness is truly rare. I can’t thank them enough. If I could give more than five stars, I would! Highly, highly recommend, and I’m sure we’ll be back.

Nothing.

This place has a super cosy atmosphere with an open fire and comfortable seating. Food was served quickly and was very nice. Our room was a good size, warm, clean and comfortable and well stocked with everything we needed for our stay. Tea/coffee, hot shower, plenty of towels and robes available. Full English breakfast was very nice as well as there being cereals and juices available. All the staff were nice, chatty, super friendly and helpful. Location was great for visiting our teenager at the nearby university and close to Newport and several retail parks. We'll definitely be staying here again.

We can't think of anything!!

The rooms were spacious and very clean. Bed was very comfy and soft comfy towels. The shower had good pressure and hot water, very refreshing as I'd spent many hours on a motor bike and it had been a hot sweaty day. The food was good with a healthy selection, I'd definitely recommend the large 'Green Monkey' a local and very nice larger. Staff were very friendly and accommodating, allowed us to store our bikes out of the eyes of the general public which kept them safe over night.

No hair dryer, breakfast at the weekend was only from 9 - 10 and we had to leave at 07:30 due to a bike rally we were attending. The pub is in the middle of no-where, so if you are looking for a little night life it's a taxi ride away.

Staff were brilliant, we had a lovely welcome and a great evening meal on both nights. As the breakfast times were later on the weekend and we needed to be at an early event, they arranged for the kitchen to do us sausage, and bacon rolls to take with us on both mornings of our stay. That was an excellent bit of customer service. I'd thoroughly recommend a stay here.

Music from the bar below was a little loud in our room on the Saturday night but it stopped by 11pm.

There was a lovely vibe to this old inn, the decor and atmosphere and it was quite busy the evening I stayed with people eating and drinking but wasn't noisy or brash. The staff were, every single one of them, kind, helpful and couldn't do enough to ensure you had a great experience. I only down graded comfort from excellent to good as I had to work there and the chair would not fit under either desk so it made using my laptop very uncomfortable but the other facilities in the room including complimentary robes, fresh milk for tea and coffee and lovely comfortable bed compensated for this. I had to ask for a hairdryer as there wasn't one in the room but this was a minor inconvenience soon resolved. Would recommend and would definitely stay again if in the area.

Loved the staff. Really friendly and welcoming. Loved the large bedroom and the location. Food was tasty and a good variety of drinks available. Good parking facilities. Brekky was nice too

The room felt a little cold but maybe down to the size. Would have been nice if there was a hairdryer and iron/ ironing board. These are not criticisms, just observations and maybe room for improvement. These little things did not effect our stay whatsoever and will definitely stay again

The welcome was amazing - the guys behind the bar were great. We felt very taken care of - it's not often that you get a drinks at-table service in the UK. There was a good choice for breakfast and the full English was well presented and not greasy. The hotel public areas were comfortable and kept warm by wood-burning fires and there were lots of interesting things on the walls to read and look at. Great selection of hand-pulled ales too.

The room was lovely to look at and comfortable but I think more could be done to support storage of customer items (and towels) - like having more shelving in the bathroom. The room was a little cold in the afternoon/evening but it was a great extra touch to an additional plug-in radiator to warm it up.

Staff were amazing. Super helpful and freindly, breakfast was made earlier than advertised upon request, and the food was phenomenal both breakfast and the steak dinner the night before.

Hardly a problem atall but only criticism is that the spare bed for my son was a very cheap camp bed that he found uncomfortable, but we put the mattress from it on the floor and it was sufficient, he slept fine but he Is only 10 and very light.

The location was excellent. The breakfast was okay but may have been compromised a little by our need to be off early. The shower too was first rate. I also liked the fact that a face cloth (flannel) was provided, this is not always the case in other establishments. Staff were helpful and very pleasant.

The pillows were awful, the bed was a little on the firm side but a nice soft pillow would have mitigated this somewhat.

The hospitality at The Swan is second to non, friendly, helpful staff, Rich and Alex went out of their way to make us feel at home and the breakfast was our of this world. I would happily recommend The Swan to my friends and family and even stay their myself once again.

The only thing we didn't like was that the room was a little cold, the heating came in for a few minutes in the morning but it wasn't enough to heat the room.