The customer service that the check in individual provided was the best that I ever experienced. There was a problem with the room and Mr Johnny Richer made things right. He explained that he was a new employee and apologized for the booking problem and made things right. My wife and I were very pleased by his attention to making our stay at Staybridge exceptional.

The location was excellent. We aren't incredibly familiar with Marquette, but it felt like the hotel was perfectly centered between the more local foods and attractions and the "chain" oriented area. We could drive right and grab a bite to eat at an awesome local restaurant or drive left and pick up some water from Walmart or a quick breakfast from McDonald's. The location was also a short drive away from a movie theater and numerous waterfalls. The rooms were comfy and very clean. Full kitchen with a nice stove, equally nice fridge, and a great assortment of dishes/cookware to use. I like my spaces to be borderline frigid, and the AC accomplished this. Can't go wrong with a plushy, king-sized bed. Not a single staff member failed to say "good morning" or "hello" or be just overall pleasant when we passed by. We had read some reviews about the staff being excellent and friendly, and they absolutely lived up to those reviews and then some.

The parking area is a little "cramped". Not much to be done about it, and it wasn't deal breaking at all. We also had a fairly large truck, so that played into our very minor discomfort with parking. We had a room on the middle floor. The group above must have been jumping off the bed or tossing around bowling balls because the thuds were incredibly loud. I'm a very heavy sleeper and they would wake me up. Not necessarily a fault of the hotel itself, but if someone is above you, it seems you're most likely going to hear them thudding around. Again, not something that could probably be "fixed" and also could have just been a fluke experience.

Gorgeous new facility. Very large beautifully appointed suite. Bed, pillows, and sheets are WONDERFUL! I enjoyed having a bathtub. 2 large windows showered the room with light. Patio is lovely and has a fire pit for evening gathering. Abundant delicious breakfast. Waffles with toppings, omelets with a variety of Mexican toppers, fresh cut fruit salad, cooked oatmeal (not the packets). Yogurt bar and more.

We brought our little dog and didn’t feel adequate instruction was available to us. Nor was it obvious. Where is the pet potty area? We found the bags and trash bin on the upper level but no grassy area. Finally went down the ramp to a grassy space that had a dangerous slope to it. A sign letting people know the expectation would be nice. We are anxious to comply with the hotels policies if we know them. Our suite had a lovely kitchenette. It was not well stocked for anything more than microwave items. No ice bucket. When taking a bath, the only soap available is on the wall 2.5 feet above your head. You have to stand up every time to access the soap.

Very hospitable and friendly staff, easy check-in/out, quiet location, the room was immaculate in terms of cleanliness. Our favorite part was the back "porch" area connected to the lobby, it was very comfortable and peaceful.

Breakfast staff had a hard time keeping certain food items stocked during breakfast (though that could have been due to the number of guests in the breakfast area at that time). There was no fan option on the A/C unit. Not too big of a deal, just remember to bring your own fan if you need that to sleep.

The breakfast was excellent! Eggs, hash brown, sausage, and fresh fruit! There was even a yogurt/granola bar with toppings to choose from! The location of this site was perfect for our needs.

The only negative thing was that the phone in our room didn't work when I tried to contact the front desk. The staff made a note of it. We had our cell phones so it really wasn't an issue.

Good dinner and breakfast. Lots of food to choose. Comfy beds, friendly staff. Nice patio and fireplace in dining area. Like fridge had ice readily available.

Didn’t like fan running with the light. The internet service was poor. The floor in our room had popcorn under cough. The cupboard have something stuck on the outside that needed to be washed by mr.

Centrally located- bike trail access right behind hotel. Staff was very friendly and helpful. Breakfast was good- very clean

I don't really have any negatives. I had read the prior reviews of Staybridge and the rating was 9 which is why I chose it. Lived up to the rating

The breakfast was vary well done.

We were pleased to learn you had an electric car charge station. Unfortunately it was untested and as a new unit, we were the first people to use it. Do to alerts from the car indicating a problem, I choose to disconnect prior to reaching full charge. I connected to another charger to ascertain if it was your charger or the car. The car acted normally. I spoke with people at the desk, they were helpful and indicated they have a maintenance order looking into the problem. I am hopeful the charger is soon repaired as we are booked to return on July 22nd.

I was not informed when booking of a $250.00 hold that would be placed on my card at the facility. I understand what it’s for , I just would have liked to know at the time of booking.

The happy hour was unlike anything that I have seen. The breakfast was awesome!

I wish there was a second elevator; however, the stairs were nearby. I didn't think it was professional for the staff to be "wolfing down" food in the prep room while the hotel guest requested drinks. The controls for the room lights were a little awkward.