A lovely, if costly little hotel occupying simply the best spot in Strasbourg: on the canals, at the very heart of the magical old town that is straight out of a brothers Grimm tale, yet within easy walking distance of everything... The rooms are pleasant and blend well modern aesthetics and comfort with the ancient building. The "Pavillon" is probably a better option than the homonymous (minus the "Pavillion") main building thats a stone's throw away and houses the reception, bar, restaurant and tiny spa/gym.

Temperamental centraly controled air conditioning makes staying in spring and autumn a bit of a hit-and miss, as it can make rooms uncomfortably warm if the weather doesnt agree with the settings. Still overall this is a relatively minor, if occasionally annoying, issue. This also a fairly expensive hotel by Strasbourg standards but if your travel budger can take the hit it is well worth the cost

The room with perfect aircon as soon as I walked in, perfect decor, location of the property and Claire the receptionist was amazing, very enthusiastic and an asset to the hotel, after directions from Tom Tom and iPhone sat nav that I got the address from booking.com took me to a car park on the other side of the canal, tried to pay with card and cash but nothing so tried to pay with apps which one of the three they use allowed me pay, that took 30 minutes to finally pay standing there like a idiot setting the trip off to be a disaster and getting annoyed with the situation, I finally got to the hotel and Claire greeted me and the annoyance disappeared straight away, made the whole trip much much better, she gave me the address on the iPhone maps and got me there straight away 😃, wish I had stayed longer

The hot water took a little time to warm up, maybe the water pressure isn’t the best in the area but didn’t make the trip any less great

This was not our first stay but the 'Pavillon' (essentially a second building of the Regent Petit France thats oddly treated as a separate hotel online only) is delightful. Our room was spacious and comfortably appointed. For visiting Strasbourg it is hard to imagine a better placed hotel, in the very heart of Petite France and all its restaurants and bars and no more than a 5 minute walk to the cathedral and the very quaint shopping district surrounding it. It is worth noting that despite its very central position in the historic centre's pedestrian zone, the hotel is accessible by car and most rooms are well soundproofed and very quiet at night.

The rooms although comfortable are totally bland and not quite convincing as 5 star-level accommodation. It is a very minor inconvenience but its worth knowing that from the Pavillon, one needs to walk outside and cross the (pedestrian) street to reach the main building (the Regent itself) for breakfast, the bar, restaurant and Spa and gym. The bar itself is rather on the pokey side and not nearly as nice as that of other hotels of the same grade in Strasbourg. More unfortunate was the air-conditioning system switched to 'winter' for the season despite the warm weather which made the room uncomfortable bordering on the suffocating. A fan was provided but obviously it was not really a solution.

Hotel location and hotel is very unique. Spacious rooms with Modern furnitures . Very friendly and helpful staff Access to hotel is easy just you need to contact hotel prior arrival to get directions and code access. Once arrived press bottom and just what you need to tell the person the given code to open gate in restricted zone . For those whom might not aware both pavilion Regent petite and Regent hotel & spa are under same hotel management. It just less than 1 mints walk to main reception.

Hotel car parking fee is expensive . 40€ per nights for external parking garage and 50€ for inside parking garage During my stay I have noticed there is near public parking spot with fee . It just 4 minutes walk . Located before entrance restricted zone opposite to S'Kaffeestuebel cafe . I don’t know how much it will cost as I didn’t try it

Everything! Perfect location for our visit. Every single detail is considered. Perfect payment system. Perfect service which exceeds expectations & exceeds 5 star. Perfect staff with no expense spared & no whim too much. Staff wished my daughter a happy 16th birthday at check in & even left her birthday gifts, on behalf of the hotel, in our room when we arrived. Our luggage taken care of on arrival and check out, even driven out of the no car zone where a taxi waited to take us to the train station. The gentleman even gave us bottled water for our journey. Exceptional restaurant & exceptional food! Spa is delightful. Rooms are immaculate with impressive views from the windows. Bathroom is luxurious with windows that open onto the cobbled marketplace letting in the sounds & music of outside. Minibar is nicely stocked. Coffee espresso is on point. The bar lounge is exquisite with the hotel boasting wonderful original mill features. Beautiful assortment of gifts in the cabinets. Bar man is on point. All staff are so friendly, happy & all meet & exceed concierge standards.

There is NOTHING to dislike.

Great accommodations and location

Kitchen closed before we could get a meal upon arrival. We arrived late which was known by the hotel. When we went to check in there was only one person at the check in desk and she was busy trying to assist another guest with their travel arrangements. She continued to help them without recognizing our standing there waiting. We were tired and hungry and very annoyed by our treatment. The saving grace of this experience was the bellman standing at the little podium. He, upon seeing our situation immediately grabbed a room service menu and arranged for us to have something to eat in our room. It at least allowed us to get some food in us after traveling all day by car, train and plane.

Location , walk in shower

Air conditioning was not great. Old system with no temperature setting & generally took until 4 am to cool the room. Problem on arrival due to address to access being different to the actual accommodation. This needs to be fixed- wasted an hour calling them & not getting any coherent response. Need to put in the app where hotel reception is & that you need to go there first. Very annoying. Staff were good once sorted it out.

The hotel is located in Petit France which is perfect for staying in Strasbourg. With it being our Wedding Anniversary, the hotel left us a very kind message and a bottle of bubbly in our room on our arrival. The bedroom had fantastic A/C. And the bed was SUPER comfortable. When in Strasbourg, we will definitely return to this hotel.

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The "pavilion" part of the Regence hotel is actually across the street from the main hotel in a converted medieval building, so it's more like staying in a small inn than a grand hotel. But it's very modern, clean, and accessible, and the view are spectacular. We were right on the canal in the heart of Petite France, and the room was spotless. The bathroom was especially nice, with a large shower and double sinks. It's not an inexpensive place to stay, but it's very memorable and wor the money.

The bed was a bit too firm for my tastes. A foam mattress topper would've been helpful.

The hotel is conveniently located in the city centre. Sightseeing, restaurants and shopping are within reach. Our room was recently renovated - everything was brand new and spotless! There were two levels - a small entré and bedroom and bathroom upstairs. It looked like a cosy chalet. The sound insulation was perfect. We couldn’t hear our neighbours. Breakfast was elegant, sufficient and very delicious. We would definitely recommend this hotel.

It would be nice to have a little wardrobe/ coat stand or just some hooks for clothes downstairs . It isn’t very comfortable to go upstairs in winter coats.