Housekeeping was poor. I had to ask for the room tio be cleaned. The shower leaks all over the bathroom floor. I had to use the to soak up the water. The bathroom basin was blocked and wasn't fixed. One if the bed side lights didn't work.

Housekeeping poor. I had to ask for the room to be cleanedcand for more toilet rolls. The shower leaked all over the bathroom floor. I had to use our towels to clean it up. The basin was blocked and one bedside light did not work.one of the lights over the mirror did not work.

Perfect location, in walking distance to everywhere. Very nice street. Very nice design and decoration in the building. Wide, modern, super clean room with every facility you can need. Very good breakfast menu and wide range buffet. Service is perfect. It was a really good start to the day having breakfast in the mornings in a very cozy restaurant room. The staff was super friendly, smiling and helpful with every need. The vale service is a huge plus, we could easily leave our car in the front of the hotel and enter our room in seconds. In our next visit to Thessaloniki we will definetely stay in The Excelsior. Thank you for making our holiday unforgetable.

the location is amazing, it's one of the best corners downtown - stores, the sea, the restaurants all at 10 mins distance. Even when you go downstairs you have the fantastic restaurant and two bars - what a start for your vacation:) Staff is gerat and were kind to park the car for you with one of the 24/7 parkings the hotel works with Highly recommended place for your stay in the city!

bathroom and restrooms are a bit weird and small, especially with a small kid once you close the restroom door a kid can't open it at all

We are visiting the hotel for the 3rd time and we are extremely happy about the service. First when we made the reservation I asked the room not to be next to the elevator however I got the room next to the elevator when I went down to the reception to ask for the room to be changed it was changed immediately without any problems which means the customer satisfaction for them it is on first place and I would like to thank you and to say I am very grateful. The second thing which I would like to mention is that this hotel is super pet friendly they are treating the pets as member of the family not just a pet. For my dog they have left dog shampoo and conditioner, a really soft towel special for her and treats. It was amazing and I was impressed that this hotel care for the pets, I wish more hotels to be like them. The people who work at the reception are very polite, nice and helpful.

One negative site which the hotel can improve is the breakfast. They can provide more choice in the breakfast menu

The historic corner building wqas very attractive from outside, and enhanced the streetscape. Breakfast was good, and the breakfast room charming. Location was excellent. The hotel was a refurbished large historic house, and was consequently atmospheric It was really nice to have quite a large balcony, yet for the glass doors to the balcony to be very soundproof on a busy corner.

The lift is tiny. But then, it IS an historic building, so getting a lift in at all is an achievement. Ideally, the Reception area could be larger, its a bit cramped. But again, it IS an old house.

The hotel is located in a prime location . The room, amenities, wifi, food is very good. some minor maintenance issues. .In the bathroom - the handset dismenteled during use (it is obviouse this was not for the first time In the Toilet - the tap is leaking from the gusket. I hope the maintenance team will fix these issues because it effects the overall experiance. . Nevertheless, i like this hotel very much and not for the first time. keep it up!

exceptional in every way. location very central, hotel staff very professional and helpful. breakfast very appetizing and with a variety of cold and hot selections. hotel and rooms very tastefully decorated and room size larger than average. Couldn't ask for anywhere better. will definitely return and highly recommended.

nothing at all

The hotel is placed in the heart of Thessaloniki, although it sits on a busy intersection you cannot hear any of the hustle and bustle within the hotel. All of the staff are warm and friendly, willing to answer any questions or help where they can. The room we stayed in was spacious and cleaned twice a day. Breakfast was a choice of cold buffet or a hot a la carte menu, both of which are high quality. All in all, a fantastic hotel would I would definitely recommend to anyone who is visiting Thessaloniki.

Nothing!

Everything was amazing! Our entire stay was superb. From concierge to room service to breakfast and quality of the rooms. Everything was excellent. Our stay at the hotel even surpassed a stay at Sheraton Stockholm. We stayed here for 3 nights and 4 days and the location of the hotel was at the heart of Thessaloniki. It had great bars, restaurants, grocery stores nearby and a block away from the sea. I would not hesitate to book with them again for our future visits to Thessaloniki. If you want to feel like you are on a proper vacation with proper pampering and high quality service, I highly recommend staying with them!

The guy at the reception was so welcoming. He even gave us a really good room upgrade option which we gladly accepted. The room was facing the main street but it was so quiet. Also, you had the impression that they had a limited choice at the buffet breakfast, but, they also presented us with a menu of things you could order. The menu was rich and food was delicious. Greatly recommend the hotel.

Pillows.