We had a very pleasant stay! The room was spacious, the beds and beach beds were comfortable, and the staff were friendly and helpful.

There was nowhere to hang our towels after use. This was especially inconvenient since the bathroom had a sign encouraging guests to reuse towels to save water. Without towel racks, this wasn't practical. I strongly recommend that the hotel install towel racks in the bathroom and shower for better convenience and sustainability.

The location is amazing.

The service was not as good as you would expect iba mexico. Starting from the General manager, that shouldn’t be in that position. She has no idea what that position should be. She should be removed immediately. If you have a bad leader it’s obvious the staff will be bad. The pool is a joke for the size of the hotel. We experienced something 180 degrees different on the neighbor property, palapas Del Mar, where service was amazing. They have a good leader not one that has no idea of what customer service is.

The entire experience was amazing. The resort has beautiful design, gardens and a very quaint intimate feel. Our love for the close beach and ease of getting to everything necessary was welcomed. We used the bikes every day, and thoroughly enjoyed discovering the town. The only downside, was a bit of issue with water regulation in the shower as the temp was very difficult to control. Our room was very well renovated and lovely. A bit more storage, and hooks for towels and such would be appreciated, but we loved the clean minimalist feel. The hammock on the deck was the final straw of relaxation and wonderful to sway with the ocean breeze.

Great location, on the best part of the beach. Easy walk to the village where all the restaurants and bars are. The room was big and comfortable with a nice balcony. The transportation that we booked through the hotel to go to the airport was excellent.

The shower was impossible to use. One day the pressure was almost nothing. Another day we didn’t have hot water. Also, one night we had dinner at the hotel and we were very disappointed with the quality of the food (Spanish night).

The hotel was very nice altough we did not stay at Paraísos del Palmar but in Palapas del mar,breakfast buffet is very good.

Hotel was OK. I had been to Holbox 9 years ago and I thought the island would be more or less the same.NO WAY!!! .If your idea of vacations is endless bars, restaurants, yoga, massage parlors,tours, kite surf schools one after the other along the beach and endless golf cart taxi traffic then Holbox is for you. If you want quiet, natural beauty of endless white beaches this is not the place anymore.Sargazo is an issue,the smell of mountains of rotting seaweed did not bother me very much but this prevented my wife from even stepping on the beach.

Really nice food. Best what we had in Mexico. Nice, friendly waiters. Really recommend to pay for all inclusive, the food is delicious and it would be much cheapper then to go out. The prices on the island are really really really unbelievable high. Especcialy one bar just out of the hotel on the right side Im not joking we paid for 2 cuba libre and 2 glasses of wine 76 dollars!

Our room was niv¡ce but we saw another rooms and really they need some upgrade

We had a great time at Paraiso del Mar. It’s a perfect distance from town - just a 5-10 min walk along the beach. The beach chairs along the beach with servers available to bring you food or drinks was fantastic. Our room was very comfortable and quiet - loved our second floor balcony with a hammock that was kinda hidden in the trees. Breakfast was awesome - good food and slightly different each day. All the staff were incredibly kind and helpful. They have beach towels available for guests.

The hotel is very well located and the private beach with the beach bar is super convenient. The room is quite big and the bed is also super comfy!! The staff is very nice always available and happy to help. We arrived at 10.30pm at night and they offered us to go have dinner before the kitchen close and then do the check in which we’ve really appreciated. The hotel location is in a quiet area and like 10 min walk from the center of Holbox.

The shower could be refreshed but it was fine though.

The staff is welcoming, friendly, and most speak both Spanish and English. The location is fantastic, right across from a beautiful beach and a 10-minute walk from the little town. The breakfast buffet was generous with many options such as cook to order eggs, and waffles. The front office staff listened and quickly resolved issues. For example, we were without hot water for several days but didn't really mind the room temp showers as it was very hot outside. Once we did report it, it was fixed by the time we got back from dinner. We also had a leaky faucet, which was replaced within an hour. We loved the Master Suite and it was a great home-away-from home.

Wi-Fi was incredibly sporadic, which was annoying as it took forever to simply look up a restaurant option for dinner (we did not participate in the all-inclusive option). Also, It would have been nice if there was a small ice cube tray in the freezer box in the small fridge.

We had a little tricky booking with three rooms that we changed to two later. This was handled in a great way when we arrived even if it took a long time. Next time we will have learned the lesson and keep things simple.

It was impossible to reach staff by phone the days before arrival. We had some questions about the rooms but ended up having to take a chance with the booking. We had a broken light in the shower in one of the rooms. This was not fixed until right before we left. We left early and asked if we could get a small breakfast in a bag at checkout. This was not prepared and led to the taxis having to wait for us and charging us more. A lousy start on a long trip home.