The machiya we stayed in was amazing. The traditional setting in a very quaint part of town that made a lasting impression. Would absolutely stay here again on our next trip to Kyoto!

I recommend taking the taxi service the front desk offers. The check in area is close to Kyoto station but It is quite the walk from the check in location to the residence.

We were a big family. 4 adults and 2 kids! Loved how the house was spacious and everyone had their own space! This house gave you a taste of a real Japanese style house! Futon beds, garden outside each room and Japanese style futon/ bathtub let of experience Japanese living! Office staff at Rinn Office were helpful and accommodating. Their amenities were better than any other hotel we stayed in. Many different kinds of toiletries and even cute hair rubberbands for the little girls were truly appreciated!

Pillows were small and little too soft! As the big long table with space to dangle our feet was great for everyone else, I had a hard time getting up and down from this low table!! Biggest set back was the distance from the train stations, bus stops and eateries!

Key collection was not close to the destination. The service was friendly and attentive, however. When the apartment became available, we were offered a ride to the destination. The apartment had a lot of space and it exuded the spirit of Japanese culture as a whole. The premises were clean. For those traveling with a family, 2 separate rooms and a toilet are an advantage. The location is not the best in terms of transport connections, but it is within walking distance of the main train station. The location was also quiet.

In a place of this size, I would have liked a laundry facility and some kind of gas or induction stove for cooking breakfast. The Japanese style of sitting on the floor also took some getting used to, although there was a separate space under the table for your feet.

Lots to love! Beautiful traditional home. Tatami mats, Japanese table, garden - all so lovely with a serene atmosphere, quiet neighborhood. Loved the modern amenities too! Lights, Ac, shower room!!! The entry way was so beautiful too. Easy access, easy checkout, helpful binder… close to so many attractions! Staff so friendly! Thank you!

The stairs were a little difficult to bring luggage up but we kept most downstairs. Being westerns , we missed sitting in a chair😄 but we would not change a thing

The property was absolutely beautiful and all the facilities were exceptional, and exceptionally clean. The wifi was about 30-40mbps down and about 25-30mbps up, so it was fast enough for HD YouTube which was great. The garden was a really nice addition and it was great being so traditional. The keycard system worked well enough and just overall it felt very “plush”.

At first they gave us the wrong cards and we could not get into the property, so I had to run back and get the right cards. This was more of an inconvenience because we had walked around all of Kyoto the whole day, and in fairness to the staff, they were excellent in rectifying the issue quickly and were very professional and forgiving about that. Unfortunately the bath was difficult to use as a non-Japanese speaker, but once figured out it was fine. There was a room down the bottom which was unused during our stay, and I presume it fits beds if you went with more people, but we would have appreciated using it for slightly more privacy. Otherwise, the property was truly fantastic and a great cultural experience for our group of 4 Australians.

The property is stellar the interior and the vacation home is truly an embodiment of Japanese architecture. It is super clean and the amenities are well thought out. We arrived with the house heated and toasty on a winter time. Thank you for the careful care for your guests.

That you have to check in on a different area. We went back at night and had a bit of time finding the actual house. (I think it’s the google maps , it maps 2 houses further .)

the place was gorgeous and authentic - the key pick up was easy. I wish we had had longer there!

I didn't realise the key collection was from a different hotel - it actually made everything really easy but because the hotel you get the keys from is called a "station" i thought it would be harder.

Wonderful modern take on a traditional home, AC was a much needed necessity in summer heat! Two bathrooms was great for multiple guestsl, the bath was beautiful, all of the furnishings were perfect.

only complaint was the duvet was too thick for the summer, but honestly it was barely an issue.

Gorgeous traditional style and excellent customer service

A bit far from main transit but staff were quick to get us taxi service (<2min) and the cabs were often comparable to transit when split between the group

The house is very Japan traditional and have beautiful deco. It's also very confortable and have all that our family need. We even have some kimono sets in rooms. Bath set is full of everything.

It's a little bit quiet and we will have to take a taxi to get in to the central. But it's ok with some one who enjoy silence environment.