we absolutely loved the newly refurbished interior of our room, it’s implacable cleanliness, amenities, the most central location in Prague, boutique hotel ambience.

unfortunately service was way below 5 star hotel standards… what is the point to book here if you can get gorgeous apartment on Airbnb… seriously?? lack of staff in general, and those who were available needs to be trained, be more knowledgeable about hotel facilities, need to have general product knowledge, need to know how to handle cash transactions. we’ve been double charged for breakfast. there was no concierge or bell boy to assist us with luggage (same for arrival and departure day). no valet. Chargeable and limited outdoor self parking. no in-room service. Bedding set up was done for three persons, but tea/coffee amenities only for two persons.

The staff were amazing .. beautiful big room - we got an upgrade too which was lovely and we had a Juliette balcony overlooking the river. Reception desk couldn't do enough for us - printing boarding passes etc - thank you

nothing

We loved the place (comfort, design, breakfast, value for money) and location (5 min walk from old city, just across beautiful bridge. At the same time very quiet and authentic area, not that many tourists). Would come back!

Location was excellent. Breakfast was very good.

Desk staff was not that responsive. When we asked if they had an umbrella (because it was raining) we rectangles curt “no”. The room cleaning was inconsistent. The bathtub was exceptionally high-sided and hard to get into.

Everything was perfect, the service was excellent, they took care of every single detail, the staff was very kind and attentive. Room service breakfast was amazing. The rooms were new, spacious and comfortable. Facilities were beautiful and hotel is not far from the center (15 min walk). The decorations for V days were really good. My partner loved it. Special thanks to Jana from Recepetion, to the booking team that took care of my special requests and for everyone that made our stay perfect. 😍 keep up the great work !!! We will def recommend it and come back♥️

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Loved the room, the bathroom was just perfect with the most lovely ECO products, including shower wash, body lotion and even face moisturiser! Additional necessities also beautifully presented. The shower, excellent being hot when I wanted and freezing cold when I wanted to wake me up too! No horrid cleaning product smells in the room! Bed was so comfy and linen lovely too. Made a short business trip so much better!!

Would be lovely to offer some form of evening snack as no restaurant or in room dining options. I know there were plenty of local restaurants nearby but didn't want to go out

Breakfast was all I could have wanted and more. .

river view upon request

It was nice to stay here for the second time. Rooms are still beautifully maintained after refurbishing, bathroom is spotless, cleanliness of the room is immaculate. Lots of focus on sustainability, such as amenities, minimum plastic, informative and fun messages in the bathroom and the rooms about electricity/water saving. Lots of improvement on staff performance, at reception, restaurant and housekeeping. All our requests have been arranged ahead of time, with seamless check in, and extra hour upon departure was much appreciated.

Keep in mind, that even it is five star property, there is no concierge service, no luggage assistance, chargeable parking with limited slots, restaurant serves only breakfast, no gym, no pool.

It was nice to stay here for the second time. Rooms are still beautifully maintained after refurbishing, bathroom is spotless, cleanliness of the room is immaculate. Lots of focus on sustainability, such as amenities, minimum plastic, informative and fun messages in the bathroom and the rooms about electricity/water saving. Lots of improvement on staff performance, at reception, restaurant and housekeeping. All our requests have been arranged ahead of time, with seamless check in, and extra hour upon departure was much appreciated.

Keep in mind , that even it is five star property, there is no concierge service, no luggage assistance, chargeable parking with limited slots, restaurant serves only breakfast, no gym, no pool.