The room was incredibly spacious - much larger than I expected! Also, I LOVE when hotels separate the shower/toilet from the sink so that my partner can use the bathroom/shower in peace while I wash up/do my makeup. There is a beautiful outdoor patio area - we had brunch there, and the food/service was great. The hotel itself is a beautiful historic building with lots of character. Great location - we walked and used the plentiful Lime scooters to get around everywhere. Only needed to use Uber to get to/from King Street Station with our luggage.

The room description said it was a queen bed, but I could have sworn it was a double - it felt on the small side, but I am probably wrong. Regardless, for the price we paid, a King Bed would have made our sleep significantly better. We were there during a heatwave and while the AC (in living area) was functioning, the bedroom area didn't get a ton of air flow, so it was rather hot.

I liked everything about this hotel. The facility is an old, stately hotel. The staff was amazing. The location was perfect for my needs.

The first two nights, I was in a room that faced out on construction work on the front of the hotel. Mmy room window faced, and was covered by scaffolding and shade netting! 😮 My price for the room was not decreased because of this, nor was I warned about it when making a reservation. I was very disappointed. I had to extend my reservation another day as my husband was being kept another day in the hospital. The third night there I was put in another room, on the same floor. What a difference! If only I had had a choice with the first reservation. 😞

This is a beautiful, old world style hotel with a lot of warmth and wood detail. The lobby bar with fireplace was perfect. The staff was helpful and professional. My room, which was a suite, was large, light, and comfortable.

Like most hotels since COVID, this one is starting to look a little down in the mouth. Nothing drastic, just some things need painting or fix-up. The restaurant was good, but the menu could have been just a bit more expansive.

I’m not a breakfast person, but I loved how I could Pop over to see my husband at the hospital. Go for a walk, stop at the grocery store down the street or even Starbucks. Most of all how safe I felt in my room.

Our hot water in bathroom was a trickle at full volume. We thought that’s just the way it must be since the room had to be cleaned before we stayed in it. Surely housekeeping would have said something. After 2 days I said something to front desk and it was fixed. That was my only complaint.

The staff was super friendly. We got in from our cruise very early and had a very late night flight out the next day. They help our luggage without issue and were very accommodating. The room was beautiful and hotel was rich with history. If you don't mind the incline, the hotel was about a mile to the waterfront with bodes tons of shopping and restaurants, but just know you have go back up the hills on the way back.

The bed was a little soft and low for my taste but otherwise nothing.

My room was absolutely AMAZING. The entire hotel was absolutely beautiful and historic but cozy and comfortable. The bed was THE BEST!!! SOFTEST, FLUFFIEST BED EVER!!!

Honestly, there was nothing I did not like and I truly wish I could've spent longer at the hotel. I do with the kitchen had been open a bit later the day I arrived. I misread the hours and missed being able to grab some dinner that night. But I did get a great drink at the bar!

Beautiful old hotel with loads of character. Felt clean and modern inside despite its age. Family room was great for three of us. Staff were friendly and engaging.

We had a 20 year old as part of our group and she wasn't allowed into two of the three social spaces in the hotel due to US licensing laws. Left us with the restaurant as the only space to relax in despite the beautiful foyer surroundings.

I only wanted to stay here because it features in my favourite video game series (yes seriously) but I couldn’t have been happier with it. Great central location. Very nice room and services and the staff I intersected with were lovely.

The old shower head was a bit low for me. But that’s me scraping the barrel to think of a negative. Was all great.

The Sorrento is classy, charming, and just really beautiful. Both rooms I stayed in were comfortable. The beds were soft and the rooms were cute.

I liked everything I was actually supposed to stay in a separate location later during my trip and decided to only stay at the Sorrento.

Decent-sized room, comfortable bed, good bathroom. Staff was exceptionally knowledgeable and courteous. Was able to use hotel's equipment to print out boarding pass. Reasonable room rate for prime location.

Inadequately-functioning, stand-alone heating unit. Set thermostat at 75°, but unit blew cool air. Was a bit chilly under the circumstances (55-60°?), but too late (at bedtime) to be worth making an issue.