Fantastic family room, in fact rooms. Great to have two separate bedrooms. Place was modern and spotless. Beds were very comfortable.

Not ideal having mirrors behind the door.mirror above desk would be perfect. The lighting system was not good. Either had to have all the lights on or all the lights off. Had to turn off electrics with door card to make the lights go off. Had to have shower by torch light to avoid waking the children because plugging in the key card for bathroom light switched all the lights on in both bedrooms.

Good location, 1 stop away from the train station and 2 stops from city centre. You need to walk around 5-7 mins from tram stop to the hotel. Also the hotel is very warm, clean and nice. Bathroom was exceptionally clean. Comfortable pillows and mattress.

I was given a room with a view on cemetery without any prior notice/questions, since I stayed one night one, I did not ask for a change, but if stayed more, I would. Please mind that in case you don't feel comfortable to have such view. Also, I felt for this price tag they could've included breakfast, but assume those rates are increased for Christmas period.

Lovely and helpful staff, good location. What a great idea for the luggage carts. Carts that roll easily and are manageable!

Feedback In the first room we were unable to turn off the lighted headboard. While interesting it is very bright. We were kindly moved by the staff. The staff nor us did not know what the two switches at the entry were for. The breakfast was very continental, there were no fresh eggs or bacon and no one seemed to be eating the sausage which looked hot dogs. So it was a was a bit pricey and disappointing, Excellent yogurt Overall one site says you are a 4 star hotel and others a 3 star hotel. That is how I felt about this hotel, undecided in your operations and services.

The hotel is conveniently located near the Tram and within walking distance of Petite France. Additionally, the Botanical Garden is across the street.

The wall-mounted soap dispenser for handwashing ran out after our first day. Although the staff refilled it, squeezing the dispenser to get soap out was awkward, especially with arthritis in my hands. While the concept was interesting, the design didn’t work well for us. The bed pillows were rather uncomfortable and the lighting concept was a bit awkward as well.

New hotel, all is modern and clean, not too far away from the city, could walk to the center, but don’t recommend walk by yourself late at night, cemetery and dark tunnel😨

Not sure what happened, the hotel staff first gave me a room where there was someone in it already. Luckily the guest was t in the room when I opened the door. They should fix the system or process to make sure it doesn’t happen. There could be a lot of surprised screaming 😱

More or less everything was on point - the room, the cleanliness, the tidiness, the friendliness and helpfulness of the staff. The room was a good size, it was spotless, and the wifi and the number of plug sockets were excellent. the breakfast was plentiful and the various things on offer were regularly replenished. The beds were comfortable and the room was quiet. The hotel was near to a tram stop which was a couple of minutes from the Gare Centrale and 10 minutes from the city centre

There really wasn't anything I could fault with the hotel itself. There weren't any places to eat or buy stuff in the immediate locale, but you're a stop away from the main station on the tram, which has more or less everything

Clean close to the tram station for travel to the tourist attraction, 15min walk to train station, room had a Kettle for tea and coffee making, air conditioning worked well, shower was good easy access. Great Kabab shop within 5 min walk. Breakfast was very good as it was buffet style it did cost €13 each but as we made good use of the food on offer we saved on lunch..

Only cups provided were paper, hold about 150mls of fluid and were encased in plastic… had to use them doubled to prevent burning your hands. Toilet was very close to the wall, if your suffer mobility issues this may be of concern.

The staff is kind, the room was clean and the location is great, being close to a tram station that allows you to easily get to the Christmas markets.

The bed was a little uncomfortable with the pillows being too thick. Also, the window was very poorly isolated and you could feel the cold getting in, even if you kept it shut. The room felt colder that what the thermostat was showing.

The receptionists were always so helpful. It is close to the tram stop that takes you to the centre. Like a 5 minute walk. Note this means you will need to spend extra to go to the train station every day. The room was good. Clean. Bed were made everyday. The shower worked. Toilet paper and towels were provided. Truly content with room. Enough space to open my luggage. Multiple lights and power sockets. Two lifts. Everything works but card. Area felt safe as a solo female traveler in August till 9 pm (I wasn't out after so I cannot say for after). Bed was comfy, shower was good. Honestly I'd stay here again.

Like I said you do need to purchase more tickets to get here. If you have a heavy luggage it feels a little extra whaha. Not a lot of stores nor restaurants around unless you go to the centre. But it's a good location never the less. The room doesn't have a fridge. You can reserve one for a night for ten euros ..but you need to tell them in advance.

Our room was sparkling clean, bright and fresh looking. The décor of the whole building appeals. The staff were very pleasant and helpful. The tram into the city centre is very nearby and a great way to travel. The breakfast was good.

It is very difficult on arrival to find somewhere to park the car while checking in. Both free and paid parking are a good walk away. The saddest thing for me is I left a dress hanging in the cupboard, and although I asked about it on the day of checkout I was told it wasn’t there.