The hotel is situated less than a 10 minute walk from the main train station. Citta' Bassa is yards away and Citta' Alta easily reached by bus or funicular. Friendly staff at reception and the foyer is fairly impressive. I had a single room on the forth floor. It was well equipped, decent bathroom and tea/coffee , which you seldom get in an hotel room in Italy. I asked for some extra milk and staff duly obliged. Great choice for breakfast ( continental buffet style ), check-out was easy and the bus stop for the airport is only 50 yds away ! Overall, a very nice experience.

Can't think of anything really.

Great location of the hotel - 100m from the city center, 600m from the train station, 2min walk from the Bus station, 10 minutes walk from the pendolin to old Bergamo. It was very good choice of Hotel. Breakfast was varied and I highlight the cleanliness of the hotel, beautiful rooms, view and great coffee at breakfast.

Standard breakfast. Not wow, but can find that to eat. If want something special are more places for amazing breakfast near hotel location. Location for us who like more walking was exceptional, around more shops, restaurants, bus stop. Room was nice, made in new style. No boring old interior.

Dinner menu, very bad.

Great location near train station and the old city. Very pleasant hotel, spacious room with very comfortable bed and seating area (we were kindly given an upgrade). Great choices of warm and cold and sweet and savoury breakfasts. Friendly staff.

Lovely hotel in a fantastic location to explore Bergamo. Friendly and helpful staff. We managed to check in 2 hours early and received a free upgrade to a deluxe room.

Good location. Friendly reception staff

Lovely hotel in fabulous location

Nothing

Great location, very clean,good value for money.

The price-quality ratio is good

The hotel is in a very central location. Close to the shopping district and plenty of bars & restaurants nearby. It is also right on the bus route to & from the Airport. The train station is a 10 minute walk. The Citta' Alta (old town) is a 15 minute walk to the Funicular or a 15 minute bus journey, from right outside the hotel, up to the old town. Our room was a "Classic" one, which was in the older part of the hotel. It had AC and was a decent size. The breakfast we had each day was good. Plenty to choose from hot & cold drinks, cereals, fruits, cold meats & cheeses, sweet snacks and bread. The hot food was limited to Scrambled & hard-boiled eggs, streaky bacon, chicken sausages, a bean mixture & tomatoes. Every staff member we interacted with was both friendly and helpful with any queries or questions.

Perhaps a greater range of hot food for breakfast. But this is a minor quibble. The Classic room needs more power outlets, as nearly everyone has multiple gadgets that need to be charged daily. We had 5 between 2 of us. Having the room's light switch inside the door would be much easier than just beside the beds! A bigger bathroom shelf. These are not a slight on the hotel, but more suggestions to elevate the experience.