The staff an extremely friendly and kind. The hotel is extremely clean and tidy. The decor and styling of the hotel interior is outstanding. Has a beautiful pool and spa in the cellar, albeit a little small. Huge selection of quality spirits and wines. A sky bar and BBQ/Grill restaurant on the roof with beautiful view of the cathedral.

Not a broad enough range of meals/food on the menu for restaurants and room service. Breakfast is great. But for non-polish, fussy eaters, there is very little, if any, choice of food within the hotel. I would like to see a broader range that includes some basic meals such as Pizza, Lasagne, Steak and Chips, etc. although, the chef was kind enough to make me a pizza on request one evening whilst I was drinking at the bar. The only other real improvements I can think of would be to modernize and replace the televisions in the rooms. They have very few foreign channels and don’t support streaming services such as Netflix and can’t screen share from your mobile device to the TV.

Very beautiful interior, gorgeous SPA, though really little, and steam room didn’t work Lots of drink water in the room Nice amenities Beautiful and friendly stuff, though some guys reminded me of Russian criminals in 90’s by their look and all black 😂

Impossible to register for facials - not available today and tomorrow morning No toothbrush and toothpaste though its 5 stars Sky bar didn’t work at 22.30 already though its written its till 23.00 And most important IMPOSSIBLY HIGH PRICE FOR MINI BAR 0.3 wine for 20 euro, 0.3 polish beer for 10 euro You must be kidding And the quality is not that super So the hotel is so fancy and glamours its too much

Outstanding location, literally just off the main central square in Krakow and a 15 minute walk from the main station. Despite such a central location, which is busy, literally no noise could be heard in my room which was facing the internal central courtyard. Room was very large, comfortable and very clean. Really liked the mix of old building structure and modern furnishings etc. Really gives the hotel a unique and charming character. Huge choice of restaurants, cafes, bars etc within walking distance. It is a little pricey, but I would definitely stay here again and recommend it.

Bit surprised there were no coffee/tea making facilities in the room. 1st time I have ever come across that in a 5 star hotel. The gym/spa area was super hot/humid.

Perfect location about 50m from the square in the middle of the old town. Lovely feel to the hotel as you walk in and the rooms were very nice & spacious, with a large bathroom which had a lovely heated floor. Spent a couple of early evenings at the rooftop bar which was lovely (maybe helped by the fab weather we had). Used the spa - nice little pool, sauna and steam room and there was a gym / machines there. Breakfast at the hotel was not pre-booked & seemed quite expensive to have as needed (PLN140 each), but we did have it one day and then decided the have it on the next also as it was so good (and given what we had, good value) - as well as the freshly cooked selection, there were cereals, breads, cheese, meats, fruits, juices & smoothie as well as of course several very nice coffees! Seems the standard is to cook the poached eggs so they are not runny - we asked for runny on day 2 and they arrived to our perfection! The main reason for the visit was to pick up our "Z" parkrun at Zeilony Jar - took a taxi there on Saturday morning (25 mins - PLN80) but got a bus & tram back (40 min ticket) for PLN6 about £1.20 each - there's a very nice bakery near the parkrun!! Walked to the hotel from the main train station (Krakow Glowny, 15-20 mins) with train taking about 15-20 mins (PLN 17, about £3.50 each). We left at 3:00pm on the Monday and took a taxi to the Airport which took 50-60 mins and cost PLN 130, about £26 If you are planning to go to Auschwitz-Birkenau : book your trip very carefully. We booked well in advance with Viator and it was cancelled by them 3 weeks prior, then again with Headout who sub-contracted to At Cracow and it was then cancelled by them 2 days prior. At this stage too late to re-book - we tried several places in Krakow but all were fully booked. Apparently this happens quite regularly with the online tour agents.

Nothing at all!!

The location is fantastic. 67 steps (Yes, I counted) from Rynek Glowny, the central market square. It's literally the perfect location for a city break in Krakow. All locations easily walkable. The building is an event in itself. Unique architecture, with exposed stone, concrete, glass and brick combine to give a simply brilliantly presented building, with the very best quality of materials on show everywhere. The best shower facility of any hotel I've ever stayed in, and with heated floors in the bathroom and easily usable air conditioning, the massive twin room we stayed in was always comfortable. The staff were excellent, very friendly and efficient. Definitely in the top 5 hotels I've ever stayed in.

It's a real stretch to say anything negative about this place, but I'd have loved a kettle in the room, and tea making facilities.

There was only one problem,which fortunately did not turn out to be violent or harming to myself and my wife,but on our first evening having only been in the hotel for an hour a situation occurred which frightened my wife and was very worrying for myself.A very drunk or drug fuelled very large man,who did not seem to speak English forced his way into our room very much shocking my wife and concerning myself.I managed to calm him and persuade him to leave our room but I had to accompany him in the lift alone with him down to reception- 6 floors alone with an intoxicated and very large man who could have possibly turned violent or aggressive Fortunately I got down to reception safely and the hotel staff took charge.However I was sat on the balcony of my room a few hours later,from where I could see the lifts,and the same gentleman appeared out of the lift.On this occasion 2 members of staff appeared and escorted him downstairs.My wife and I spent the rest of the night worried and concerned that this gentleman would again try to gain access to our room.

Wow! The Stary is stunning. The vibe is everything on the list as you are close to the square happenings yet inside the Hotel, it is like a sanctuary. Incredible value for the luxury. And the pool!!! Can't wait to go back.

Hard to find a flaw with the Stary. The only thing I struggled with was the lighting in our room. It's sultry and moody (which is cool, until you have to put your makeup on.) Granted this could have been user error as well. The hotel is lovely! The textiles, decor and overall design of the place- remarkable!

The hotel location building and staff were all excellent. It's a gorgeous place with lovely rooms.

The rooms don't have tea and coffee making facilities and worse, it wasn't possible to buy tea and coffee from room service without paying for the whole breakfast I've never stayed in a 5 star hotel where this is the case. In fact much cheaper hotels have coffee facilities in them it is a bizarre oversight and a real downer on an otherwise excellent hotel.

Location is just off the main square, so very easy to find and to base yourself for your visit. IT felt very secure and safe. Breakfast was the best - a huge and vareid buffet of good quality options, with a hot cooked offering as well. The kitchen were very attentive with our requests. The junior staff were excellent, it seemed like they really enjoyed interacting with guests. The spa was a lovely experience and very tastefully done. The gym is clean and well thought out, and my masseur was masterful. Our rooms were both upgraded which was extremely generous and completely blew us away. Everywhere around the hotel smelled really lovely. Little chocolates provided and even a candle for my sister to blow out on her birthday.

Senior manager was a little distracted/gruff when my sister checked-in, not a great first impression for her. It would be lovely to have a cosy place to relax - so much on the website is made of the design of the place, perhaps some more comfy areas would make it a 10/10 for me.

The location of the hotel is perfect, 1min walking from the main square. Very nice hotel, in line with the pictures. The room was spacious and the bathroom was functional (though a bit small). Free bottled water everyday. The spa facilities are great and complete, with two pools, one steam room, one sauna and one relaxation room. The gym looked good as well.

The absence of night stands in the room (one high furniture on one side and none on the other). The pillows were a bit thin and the bed a bit small. No coffee machine in the room. No smart TV (e.g. access to streaming apps)