The room and bathroom were brilliant. The room had a good king size bed, equipped with all the things that could be needed for a guest staying at a 4 star hotel. The bar and restaurant was great, a good variety of drinks and bar food. Breakfast was good with plenty of variety to satisfy most pallettes. The team was friendly and welcoming, it added to a pleasant stay .

The front desk was busy and needed more staff on hand, especially at check in time, typically 3pm. The self check-in kiosks were difficult and problematic to use which added to the load at the front desk.

I always choose a hotel thoroughly, looking at many accommodation options and reading reviews carefully. The most important thing for me in a hotel is to have a clean and reasonably spacious room, secure parking, good breakfast, a convenient location, and a good price-quality ratio. My wife and I were very pleased with our choice of Clayton Hotel Chiswick. Our room was clean, the bed was very comfortable and the air conditioning worked well. We enjoyed the breakfast and the convenient secure underground car park. Getting into Сentral London was convenient as the Gunnersbury Underground Station (Richmond Branch District Line) was a 5-minute walk from the Hotel. The service at the Нotel was of a high standard. I would especially like to thank the Duty Manager Colvyn Crasto for his professionalism and caring attitude to customer issues. Thank you for a pleasant experience at the hotel!

We enjoyed everything about the hotel during our stay

Clean, well positioned

Staff were unhelpful

The hotel was very nice, the room was spacious, the bathroom had both, a shower and a bathtub. The check in and check out very super easy, they have an online terminal through which you can do the check in and check out. The location of the hotel is great, just a few minutes from the Gunnersbury station, making it easy to get to the city centre, as well as just one stop from the Kew Gardens. The area of the hotel is calm, with a grocery shop and some pubs/cafes just a few minutes away. If you continue on the Chiswick High Road, you find many restaurants and shops.

Everything well, the staff was supportive since I got there. The check in supposed to be at 3PM but they let me check in before (around 12pm) since I needed to head out to continue my trip. The room was exactly as shown in the pictures from the application, the bed super comfortable, and the size of the room great. The breakfast and restaurant

The coffEe maker was dirty, I didn't request a change 'cause I didn't have time since I spent most of the day out but I had to pass preparing myself a coffee due to how dirty it was. Other than that I'd recommend staying here.

Decent for the price. My first impression was bad because at the bar they made me coconut cappucino with rotten milk, but after that initial flaw, everything else was okay. It can get a little cold in the rooms, but you can ask for a heater. Breakfast is okay unless you're there for more than a few days, it can get a little borring. Gym is really small. Overall 8/10 and I do recommend.

Breakfast could have better quality food. More vegetable and protein options and more non-sugar options would be appreciated. Meat taste is average.

Beautiful room, spacious, and very clean, great for the weekend away, staff where very approachable and accommodating, great access to stores and food, easy to find and great access to motor way to travel through London. Property had underground parking and gated system to prevent any theft which was great.

Only negative was there wasn't a smart tv, for access to Netflix which would've been nice to use, however they did have a HDMI port for laptops if you did travel with one. The room was very spacious which made the room cold at times, but staff where very helpful and gave us a heater to help.

The location is ideal though we were very familiar with the surroundings having previously lived in this region. The breakfast had a good spread and particularly the pastries such as croissants and pan au chocolate were freshly made and very good. The breakfast spread had a good range of items. Location is great as there is a tube station very near which makes commuting to central London fairly easily, again as we were accustomed to the area this was fairly easy for us. There is an underground parking which is also quite good and also EV charging facilities near the hotel.

The room facilities such as the TV were not working. This wasn't a particular as we didn't particularly use it much. There was very limited range on the Wifi and hence could not connect with this.

This is the third time we've stayed and once again we find the hotel very clean and the staff friendly and helpful. The general ambience of the hotel is very relaxing

The only negative was the fridge which didn't work or we couldn't figure out how to work it. We should have asked maintenance but decided not to because we didn't need it. Finally, the TV remote control was difficult to use because the instructions were incorrect.

Probably our 10th stay in the last year. It's always good, comfortable and great area. We interact very little with staff which I suppose is a plus as we never need to change anything and we never eat and drink in the hotel unless it's late at night for a nightcap. For us it's very much a good hotel to stay in with close access to the M4 when driving up from Wales and really easy access to central London via transport.

Car park was difficult to access for the first time, machine kept saying it was full. When we parked elsewhere and went to the reception desk they were quite blank to say - it's not full? Try again. It's the first time we've had an issue with it but easily resolved. Also I do feel slightly hounded by them for online check in. I get lots of emails and texts - and I always like to check in at the desk so it's just a bit annoying. Can I turn that preference off?