Old world charm in a beautiful setting overlooking the sea. Small but adequate pool set in fabulous gardens. Really helpful and friendly staff in all areas. A most relaxing atmosphere and a quiet retreat. Only stayed one week but will be longer next time. We are definitely returning.

We had no real issues at all. Tea making equipment was in the bedroom but have to supply or buy tea, coffee and milk. No toiletries provided except a small moisturiser.

I booked a 5-day break from blustry Brighton to get some sun and visit Madeira for the first time and was delighted to find this hotel on the website. What a wonderful place - the reception area is large, with a lovely lounge - comfy seating, card table, babygrand piano , plants. Theresa greeted us, smiling and was very informative without our stay, as were all the staff. Our “ garden room “ was tucked away in a group of four, so was very quiet, with a leafy outlook, which we loved . The rooms in the main hotel are larger, with great views of pool, sea and the grounds. The room was cleaned daily by a friendly lady. Breakfast was great with fresh fruit and a good assortment of breads, pastries etc and omelettes were cooked to order. Seating was indoors or outside on the terrace. The pool and gardens are lovely & relaxing and our daily swims were refreshing ! We also sat by the lower pool at the sister hotel, but found it windier down there. The walk along the promenade into Funchal is about 20 mins, with lots of statues, flowers, entertainers and a great choice of coffee bars and restaurants. We found the market on our first day ( Sat) , such a delight and watched the cable car go up the hill but it looked quite misty up there so didnt try it. There are several bars and eateries on the street outside the main entrance to the hotel - we particularly liked the Prince Albert across the road and the Pestana pub at the top of the hill on the left. Camera de Lobos is worth a visit for a great fish lunch and is a 2€ bus ride away . Transport to and from the hotel was via booking.com - so efficient, cheap and friendly, helpful drivers. We had a great time and hope to go back to this lovely venue. Thankyou everyone.

We ate at the hotel on our first night and were very disappointed by the bland, tasteless vegetables . The potatoes tasted like tinned ones ! The fish was good and its obviously difficult gauging how many people to cook for but deffo not good enough.

The traditional low rise style of the Quinta is very much to our taste and this is our fourth visit. We love a balcony room overlooking the pool and lush gardens. The raised breakfast area is delightful with excellent staff who are so helpful and hardworking. Our room was quiet with good blackout curtains, useful fridge and a kettle. The rooms are spacious, the bed comfortable and everything is exceptionally clean.

There are no parasols around the pool and you now have to collect a poolside towel from the sister hotel (Mar) which is not to our liking. For the first time we had to pay our bill on arrival instead of at departure

Staff were excellent, helpful and friendly. Very good breakfast. Room was generous in terms of space. Good sea view from balcony. Able to use the large swimming pool of sister hotel next door.

Quite costly for hotel rate. The old fashioned key system is absurd with threats of fines and change of lock charges in event of key loss. Why not convert key system to a modern electronic version? The safe is only usable via a key obtained from reception. The hotel provides a kettle but charges for in room coffee...not really acceptable for a 4 star hotel.

The reception staff were lovely, allowed us to book in early, and took us to our room. The room was lovely too. Two large single beds, the bed linen was too notch as were the towels in the bathroom . There was a luggage room to put the cases in in the room. Great air-conditioning too. The staff at breakfast could not have been more helpful. Breakfast was more than adequate .... and the hot food was certainly hot. The fresh fruit was great.

Having to leave!

The hotel had attractive floors and staircase. I liked the books in all languages left on tables and the Christmas decorations. It felt a very safe place with mainly German guests and was quiet. The garden was charming and there was a swimming pool, I was pleased with the bottle of water for free in my room, the heating/air cooling system was easy to operate and there was a good range of channels on television/radio.

The restaurant was not very good. It felt overcrowded in the mornings with everyone blundering into everyone else yet the place was not full. Christmas Day Dinner was a great disappointment. It seemed to be just a regular menu with Italian themed food and not very good at that.

The staff at the reception was extremely friendly and worked tirelessly for days to sort out a problem concerning our on line booking. We want to thank them one more time for all their effort. The hotel premises are quite centrally located. The garden and pool area provide a lovely oasis. We also stayed one night in the hotel's newer seaside sister hotel, but loved more the peacefulness and atmosphere of the old premises. Our room was spacious and clean and had a balcony with a side sea view.

The common areas of the hotel could benefit from some refurbishing, but please, maintain the lovely old-world charm.

The best place we stayed in Funchal so far, and we are definitely staying here again whenever we return. We loved absolutely everything, and the history of this place makes it even more special. Even with its minor little imperfections it still stole our hearts. We stayed in room 3 in the oldest building, and it was cozy and quiet, and pleasantly cool even on a hot day. Very nice breakfast, amazing location, professional and friendly personnel. And, as I said, the beautiful story of this place - all this made our stay really unforgettable.

We discovered this place only at the end of our Madeira trip and our stay felt way too short.

We were upgraded to a lovely big room with a balcony right beside the sea and overlooking the swimming pool. Sunrise and sunsets were spectacular and we drifted off to sleep to the sound of the sea. There was a life guard present all the time as the sea was rough to swim in but at 20 degrees in December, it was very enjoyable to swim in the calmer part. Breakfast on the terrace overlooking the sea was lovely and observing the man with the sparrowhawk to chase away a few hungry pigeons. It's located right beside the entrance to the port of Funchal for the cruise ships, lovely walk into the old town at night with all the stunning Christmas lights. Staff very friendly and helpful.

The hotel has two parts the main older building and a more modern selection of apartments beside the sea. Quinta de penha de Franca Mer! They are connected by a maze of steps, a bridge a little road and a lift. Very quirky, left, right, up and down. Could do with better signs, but then I have a terrible sense of direction. Not a lot to not like, wish I had got into the sea sooner, but took a few days to get the lay of this lovely land.

We had an oceanfront jr suite. We were literally looking right at the ocean! Beautiful view! the waves were a little rough so it was surprisingly loud. The breakfast was quite good. A nice variety of foods to choose. We had to leave quite early on our last morning and they brought a bag of assorted breakfast foods the night before. That was a great touch.

The large patio door did not have a properly working lock (they had a bar in the track to prevent anyone getting in, but because the door did not seal it was quite loud and there was a breeze due to the windy conditions we had. It is a little dated but clean. Sone of the breakfast staff were not the friendliest.